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Negate's support has been awesome! We have had many bots from China the last couple months messing up our analytics but working with Negate to block these in future.
We’ve been working with Kai and Taylor at Negate for several years, and they’ve been incredible partners in helping us protect and grow our Shopify business.
They’ve worked closely with us to fine-tune the right protection settings for our store, taking the time to explain how the tool works, what each option does, and how to balance strong protection with a smooth customer experience. Whenever new types of bot activity surface — and they always do — Kai and Taylor are quick to respond, dig in, and troubleshoot alongside us until things are fully resolved.
Bot attacks are a constantly evolving challenge for any online business, and Negate has never treated it like a “set it and forget it” situation. Their team understands that real solutions take collaboration, testing, and ongoing adjustment, and they’ve been there every step of the way.
Thanks to their expertise, communication, and persistence, our analytics are far cleaner, our checkout process is far more secure, and we feel genuinely supported by people who care about getting it right.
If you’re serious about protecting your store and want a team that will work with you to stay ahead of the problem, Kai, Taylor, and the Negate team are exactly who you want in your corner.
First started using this service a couple years ago when my website was getting data scraped from bots 24/7. Most likely coinciding with all the AI training companies were beginning to do. The data scraping wrecked my suggested items widgets, preventing them from popping up. This service immediately eliminated all of those bot visits. The bot visits have slowed down recently so I reached out to customer service to adjust my plan. Kai responded very promptly and was beyond helpful while listening to my concerns about my subscription and website. I'd highly recommend this app if bot protections/prevention is required.
-JT
Negate has made a HUGE difference in the performance of our ads since we installed it ≈ 18 months ago.
For years, bot-triggered events had been sent back to ad platforms and drowning out legitimate signal with noise, but within days of install we started seeing a *massive* improvement in traffic quality because now only human-triggered events were being passed back to Meta, Google, et al.
I've also been repeatedly impressed by Negate's prompt replies to CS inquiries and the care they've taken in thoroughly researching issues I've brought to their attention in order to provide top-notch customer service.
Kai was instrumental in assisting us with blocking random bot spikes on our website particularly from Asia.
Negate delivers exceptional support that makes a measurable difference. Our implementation has significantly reduced bot activity across our platform. When we needed assistance with a unique requirement, their team responded promptly with tailored solutions that addressed our specific concerns. Negate demonstrates genuine commitment to understanding client needs and delivering effective results. The app is a valuable addition to any operation seeking reliable, responsive service.
Was a little clunky to fully understand and had a couple small hiccups in implementing the correct settings but once I was able to get support to help this app completely knocked out 30,000+ visits of bot traffic we were getting to our site monthly.
Don't think twice, you need this app!
The app was also blocking ad crawlers, which made our ad cost tripled.
Doesn't seem that the app is blocking the right bots and it has cause more damage than helping.
Negate does not block legitimate crawlers of any type. Useragents can be altered, and malicious actors know this.
Many malicious bots will have their useragent tampered with to match that of a legitimate crawler in hopes of getting past your security. That's why Negate uses Google's official documentation to validate their crawlers which involves running a reverse DNS lookup on the accessing IP, verifying the domain, running a forward DNS lookup on the domain, and finally verifying that it's the same as the original accessing IP. We follow the guidelines provided by each markting platform to verify their crawlers. This is outlined within our documentation under our FAQ's. If you have 100's of "google bots" per day, then you absolutely need to be looking further than the useragent.
Additionally when click fraud occurs, ad costs go up - which may be why you are seeing an increase in ad spend. It takes time to clean out your pixel from the bad traffic that occurs in those situations (generally pixels hold onto past data for 90-180 days). So if you believe click fraud is happening then it's important to have a good bot protection service.
Best of luck in your future endeavors.
Negate Support Team
This app has been a great find among a slew of other ineffectual alternatives. Easy to implement and seriously effective at tackling bots. Kai's support was rapid and informative and contributed to the overall success of us being able to restore order to our sessions.
We use Negate to block the entry of bots into our website and we're very happy with the results. Recently, because I had changed the theme, Negate stopped working leading to one day about 800 German bots entering. Kai from Negate support efficiently helped us solve this situation and now we're back to a great place in this area.