Reviews (174)

Overall rating
4.3
Counts per rating level
  • 82% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for creating personalized bundles that enhance the shopping experience, especially during promotions and holidays. It's praised for its user-friendly interface, easy installation, and seamless Shopify integration. The app offers customization options and conditional logic for product selection. Exceptional customer support is frequently highlighted, with quick and effective assistance. Merchants value its robust features and reliable performance.

January 27, 2022

Fantastic app i used to build my online candy store. I needed a way where the customer could build their own bag of sweets and this app did that just perfect. It is very easy to use and works great on desktop and smartphone. At one point i needed some help, so i contacted the support and Jalal got back to me in no time and fixed the "problem" in less than 10 minutes after my first email. Amazing product and service.

Beesweet.dk
Denmark
About 1 month using the app
Staytuned replied February 16, 2022

Thanks so much for taking the time to write this detailed review! We love our candy here at Box Builder so we're just happy to play a small part in making the world a sweeter place.

Edited June 8, 2022

This is such a powerful application! There are lots of possibilities in it. I wanted something special with thes, I was looking for something to guide people by creating their own starterkit without getting options from products which doesn't communicate with each other. So for example: If someone choose 1, by next step they can only choose 1.1, 1.2, 1.3 and if they have chosen for 2 at first step they will only see 2.1 and 2.2. This was a very complex thing for me so I asked for some help from their team. Hannes described a complete plan for me how te set this up. I only needed some help with the last steps to let it show up and work. I had a call with Lauralynn and she helped me very kind and well! There really is a wonderful team behind this application. Highly recommend this one, thanks to all!

HandyLight.nl
Netherlands
About 1 month using the app
Staytuned replied March 10, 2022

Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally via email to make sure we turn this experience around for you. - Hannes Bez, Customer Lead

February 28, 2022

The app is great so far and have had fantastic support while building my bundles. Some good tools that give you a good amount of flexibility when creating are helpful.

Bundles
United Kingdom
26 days using the app
Staytuned replied March 10, 2022

Thanks for this great review! Box Builder's flexibility is one of our favorite things about the app. :)

Edited April 4, 2022

the only app of its kind that does the box bundle well. good interface. good customer service. I would recommend for sure

The Lion Rock Press
Hong Kong SAR
19 days using the app
Staytuned replied April 11, 2022

Thank you! We're so happy to hear Box Builder's having such a positive impact on your business.

January 6, 2022

This is the app we've been waiting for. streamlines the buying experience for a customer and i've already seen sales increase by an average of 20% each purchase. It's been a week. Fantastic.

Okra & Molly
United States
16 days using the app
Staytuned replied February 14, 2022

Love hearing this! It's been great working with you, especially learning all the ins and outs of dog cakes. Making dogs happy makes us happy, and if your customers are happy then their dogs are happy, so all in all, we're very happy!

December 1, 2021

I had some issues with the app displaying funny at first, so I contacted support and they were so quick to respond and solved the issues no problem! Would definitely recommend the app.

Dlish.us
Italy
15 days using the app
October 14, 2021

Love this app, very easy to set up! If you do get stuck, Andrew from Box Builder is available to help all the time - so stress free!

MK Stationery
New Zealand
14 days using the app
April 25, 2022

Great app with excellent customer service! Million ways to utilize the app for your business. Thanks!

Scamper & Co - Fine Jeweled Dog Collars and Necklaces for Pet Lovers
United States
14 days using the app
Staytuned replied May 3, 2022

Hi Scamper & Co! Thanks for this sweet review! As you said, our app is quite versatile. Almost as many ways to use it as there are ways to style a jeweled dog collar, right? 😉

June 7, 2022

Easy to use app and great support service. I wanted a few areas I was unable to edit putting into our brand font/colours and the team sorted it all out with me in a couple of hours.

Square Root Soda
United Kingdom
14 days using the app
Staytuned replied June 21, 2022

Box Builder and Square Root Soda go together like... Lime & Lemongrass! (get it?)

Thank you so much for your kind review. We absolutely love how you showcase your builder on your site.

If you ever need more help customizing in the future, we are here for ya!

🥤❤︎
-Lauralynn at Box Builder

February 14, 2021

This app is amazing as is but we're really giving this review for how helpful the developer and the team is. We need to really customize our experience out and were struggling to see how we could make this work best for our very specific needs. We figured before we hired someone to customize further we'd reach out to the team to see how they could help and they have been AMAZING. They have gone above and beyond to assist and guide us in making this app work best for us. To add - no other app in existence could work the way we were needing and this was magical. If you have a gift experience with many variant options this is the way to go!

Not Your Basic Box
United States
10 days using the app
Staytuned replied February 15, 2021

Thank you so much for such a kind review!