Reviews (164)

Overall rating
4
Counts per rating level
  • 82% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive product bundling features, including set/kit bundling, product selection constraints, and automatic discounts. It's ideal for businesses offering customizable gift boxes or kits. The app is recognized for its seamless website integration, handling of large product catalogs, and a unique feature that lets customers build their own boxes. Many reported increased sales and profitability after using it. The customer support team is also frequently praised for their responsiveness and assistance.

August 10, 2021

Does the job and cheaper than other apps out there. It would be great if there is an auto update of products when a new product is added (in the Bulk Builder).

poppy & fig
Australia
About 1 year using the app
Staytuned replied August 17, 2021

Thank you so much for the review!

January 6, 2022

This is the app we've been waiting for. streamlines the buying experience for a customer and i've already seen sales increase by an average of 20% each purchase. It's been a week. Fantastic.

Okra & Molly
United States
16 days using the app
Staytuned replied February 14, 2022

Love hearing this! It's been great working with you, especially learning all the ins and outs of dog cakes. Making dogs happy makes us happy, and if your customers are happy then their dogs are happy, so all in all, we're very happy!

December 1, 2021

I had some issues with the app displaying funny at first, so I contacted support and they were so quick to respond and solved the issues no problem! Would definitely recommend the app.

Dlish.us
Italy
15 days using the app
October 14, 2021

Love this app, very easy to set up! If you do get stuck, Andrew from Box Builder is available to help all the time - so stress free!

MK Stationery
New Zealand
14 days using the app
April 25, 2022

Great app with excellent customer service! Million ways to utilize the app for your business. Thanks!

Scamper & Co - Fine Jeweled Dog Collars and Necklaces for Pet Lovers
United States
14 days using the app
Staytuned replied May 3, 2022

Hi Scamper & Co! Thanks for this sweet review! As you said, our app is quite versatile. Almost as many ways to use it as there are ways to style a jeweled dog collar, right? 😉

June 7, 2022

Easy to use app and great support service. I wanted a few areas I was unable to edit putting into our brand font/colours and the team sorted it all out with me in a couple of hours.

Square Root Soda
United Kingdom
14 days using the app
Staytuned replied June 21, 2022

Box Builder and Square Root Soda go together like... Lime & Lemongrass! (get it?)

Thank you so much for your kind review. We absolutely love how you showcase your builder on your site.

If you ever need more help customizing in the future, we are here for ya!

🥤❤︎
-Lauralynn at Box Builder

February 14, 2021

This app is amazing as is but we're really giving this review for how helpful the developer and the team is. We need to really customize our experience out and were struggling to see how we could make this work best for our very specific needs. We figured before we hired someone to customize further we'd reach out to the team to see how they could help and they have been AMAZING. They have gone above and beyond to assist and guide us in making this app work best for us. To add - no other app in existence could work the way we were needing and this was magical. If you have a gift experience with many variant options this is the way to go!

Not Your Basic Box
United States
10 days using the app
Staytuned replied February 15, 2021

Thank you so much for such a kind review!

December 14, 2022

There is no support with this app and has a major glitch. Do yourself a favor and DO NOT GET THIS APP.

Studio On Tenth
Canada
5 months using the app
Staytuned replied December 15, 2022

Hey Studio on Tenth,
We've emailed you to try to help you through this. Our app is fully supported, and we are here to work with you to make a great builder! Thanks for taking the time to review. Hopefully we can work with you over email, or a meeting to sort everything out!

May 12, 2022

The app it’s self is quite good, the customer service is brilliant. They helped me build pretty much exactly what I had in mind so thank you very much.

The Hug Company
United Kingdom
7 months using the app
September 30, 2022

Great app! Finally we found an app that responds to the needs of anyone who is looking to provide gift bundle options / DIY gifting. The app works very well, has many options and is easy to use, and most of all, it is simple and fun for users. There are many other apps that try to imitate this one, but their quality and customer support is nothing like StayTuned's. The latter really are happy to help you out and ensure you get the most out of the app. If we could give a suggestion, it would regard the discount encouragements. They allow you to implement discounts and show pop up messages as a user gets closer to reaching a desired number of products or a desired price, which is very handy. However maybe a small illustration (of a gift box filling up, or a progress bar charging) could be interesting to have as well, in addition to text pop up encouragements. People love to "complete things" and this visual aid could be interesting to try one day. We recommend this app to anyone who wants to offer a "create your own gift" on their website. There are many features (gift message, date, subscription forms, etc, etc, almost anything you can think of). Sprixy Box Team

Sprixy Box
Italy
8 days using the app
Staytuned replied October 3, 2022

Hi Sprixy team,
Grazie mille for this thoughtful and detailed review! It's so helpful for us to know what features you love (many options, easy to use), and what ideas you have for improvements. Our team is going to think through how we can improve the discount encouragements. We love your idea to show a progress bar, or even "fill up" illustration. We will reach out when we have some concepts fleshed out for this.

Thank you again for the time and energy you took to write this review. It is so helpful for us to know how to best serve you (and other merchants!).

Have a great day!