Overall rating
4.1
Counts per rating level
  • 83% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust set/kit bundling and automatic discount features. It's praised for its user-friendly interface, compatibility with Shopify's subscription API, and ability to manage large product catalogs without slowing down websites. Many appreciate the responsive customer support and the high level of customization, including multi-step product selection. It's seen as a valuable tool for businesses offering customizable products or gift boxes, with potential to boost average order value and improve customer shopping experience.

May 22, 2023

I've had a great experience with BoxBuilder. It works really well for my build your own gift boxes. I like the wide selection of features and options, they're all are quite logical and easy to set up yourself. When I've struggled on my own, the Support team has been helpful and quick. The layout on my site looks professional and is easy to navigate for my customers.

Inspirational Tea Co.
Australia
Almost 2 years using the app
Staytuned replied May 22, 2023

Thank you for an Inspirational review! We really love reading these kinds of comments about our app, it helps fuel our motivation to be better!

If you have anything else in mind that you need help with, you know where to reach us! Cheers!

May 17, 2023

Support is great.

I had some trouble with my load speed and the team were very quick to help. They suggested areas for me to improve my box builder.

I appreciate approach the fast action. Thank you so much!

The Label House Collection
Australia
About 2 years using the app
Staytuned replied May 17, 2023

Thank you so much for this amazing review! We are glad to hear that our team was able to provide a quick answer to your inquiry and provide suggestions to improve your builder. You definitely made their day with this awesome review!

Please feel free to reach out if there is anything else we can help you with! Cheers!

January 4, 2024

great!

Arlotta Food Studio LLC
United States
6 days using the app
Staytuned replied January 8, 2024

Hi Arlotta Food Studio LLC!

We're thrilled to hear that you like our app! Thank you so much for taking the time to leave kind feedback for our app.

Please let us know if you need any help! You know where to reach us.

January 20, 2022

We've been using the app for over a year now and it's been really good. We haven't had any problems with it and Jalal was great at helping me edit the builder.

Good Gains
United Kingdom
Over 3 years using the app
Staytuned replied February 14, 2022

Thank you for this fantastic review and sticking with us for so long! Great to hear Jalal (or, as we sometimes call him, "The Wizard") worked his magic to take your builders to the next level.

November 24, 2020

Great app! I used it so that customers could choose a box size of 2, 4 or 6 bottles of cocktails and then select whichever cocktails they wanted from a list of 8. The 'add a form step' part let me add a gift message step and also a preferred delivery date. Support was always very efficient and helpful. would recommend.

Bar Buoy
United Kingdom
About 3 years using the app
Staytuned replied November 25, 2020

Thank you so much for the review!

April 4, 2021

Fantastic app and very satisfied with the contact of the developer! Really values our input and takes action on it.

Chocbox
Netherlands
Almost 3 years using the app
Edited February 4, 2021

We use this app to make custom gift boxes in which our clients can choose their favorite items. We are more than happy with the customer support we got from the team. The app is simple to use and works pretty well for our needs. Worth the price. Update Feb 2021: I reached Customer Support asking for a small improvement in the report we can export. An upgraded report was generated the same day. This app is perfect for our business.

Les Savoureux
Canada
Over 2 years using the app
Staytuned replied October 28, 2020

Thank you so much! It's been a pleasure to work with you.

Edited March 15, 2023

Great app. Recently experienced some glitches with inventory updating but we were able to get the situation resolved. We much appreciated the great customer service!

Gift Smack Gift Company
Canada
Over 2 years using the app
Staytuned replied March 13, 2023

Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!

September 28, 2020

I spent months trying to find the perfect "build a box" app and am so glad I came across Box Builder. They're the only app on the market that truly is a customizable builder with various steps. The team at Box Builder (specifically Andy) is amazing to work with -- they fix anything within a couple of hours and are so responsive to any questions I have. I recommend Box Builder to ANYONE looking for an app for customizable gift boxes, build your own kits, or just bundles in general. This is the best $20 a month you'll spend on Shopify Apps and will save you THOUSANDS of dollars that you would spend on a developer.

Lotte321
United States
Over 2 years using the app
Staytuned replied September 28, 2020

A big thanks from us for your review and for working with us over the last few days! Best of luck with the launch!

Edited November 20, 2023

I use this app to create an experience for customers where they can feel like they are packing their own gift box to spoil someone special in their life. I've had very good support from the team with giving advise on how to use the app best. They even take the time to do video calls and screen sharing at a time convenient to their customers - even if that means very early hours for them.

Update - it’s been 2 years I used this app. The new faster builders are great. Support always there to help. Still very happy!

My Starlings (Pty) Ltd
South Africa
Over 2 years using the app
Staytuned replied December 7, 2021

So happy we were able to help you!! As past merchants ourselves, our entire goal is to make your job easier. We use the early mornings as an excuse for more ☕ !!