Reviews (164)

Overall rating
4
Counts per rating level
  • 82% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive product bundling features, including set/kit bundling, product selection constraints, and automatic discounts. It's ideal for businesses offering customizable gift boxes or kits. The app is recognized for its seamless website integration, handling of large product catalogs, and a unique feature that lets customers build their own boxes. Many reported increased sales and profitability after using it. The customer support team is also frequently praised for their responsiveness and assistance.

Edited February 4, 2021

We use this app to make custom gift boxes in which our clients can choose their favorite items. We are more than happy with the customer support we got from the team. The app is simple to use and works pretty well for our needs. Worth the price. Update Feb 2021: I reached Customer Support asking for a small improvement in the report we can export. An upgraded report was generated the same day. This app is perfect for our business.

Les Savoureux
Canada
Over 2 years using the app
Staytuned replied October 28, 2020

Thank you so much! It's been a pleasure to work with you.

Edited March 15, 2023

Great app. Recently experienced some glitches with inventory updating but we were able to get the situation resolved. We much appreciated the great customer service!

Gift Smack Gift Company
Canada
Over 2 years using the app
Staytuned replied March 13, 2023

Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!

September 28, 2020

I spent months trying to find the perfect "build a box" app and am so glad I came across Box Builder. They're the only app on the market that truly is a customizable builder with various steps. The team at Box Builder (specifically Andy) is amazing to work with -- they fix anything within a couple of hours and are so responsive to any questions I have. I recommend Box Builder to ANYONE looking for an app for customizable gift boxes, build your own kits, or just bundles in general. This is the best $20 a month you'll spend on Shopify Apps and will save you THOUSANDS of dollars that you would spend on a developer.

Lotte321
United States
Over 2 years using the app
Staytuned replied September 28, 2020

A big thanks from us for your review and for working with us over the last few days! Best of luck with the launch!

May 21, 2021

Love the Box Builder interface on our website - very clean and a great user experience. Plus, Customer Support is fantastic! The team is incredibly responsive, making set-up and troubleshooting a breeze!

Lēto Foods
United States
Over 2 years using the app
December 1, 2021

Really easy to set up and the customer service is great. Super helpful and even took on my suggestions when i gave it to them.

RAPSCALLION_SODA
United Kingdom
About 2 years using the app
February 1, 2022

This is the perfect app if you are looking for customers to be able to build your own gift box within your website. Can select when products you include and the steps. Makes it easy and gives customers a good experience. Support has been helpful in answering my questions and helping me.

Petite Co au
Australia
About 2 years using the app
Staytuned replied February 16, 2022

Thank you for taking the time to write this review! Our team learned a few things from answering your questions, so it looks like we're actually helping each other.

May 9, 2022

J'utilise cette application depuis plus d'1 an. Malgré quelques soucis de bugs, l'équipe de Box Builder est très réactive et vous accompagne pour trouver la meilleure solution.

Ô les Box
France
About 2 years using the app
October 15, 2020

I required an App that allowed my customers to build a box of products, starting with the required item of the box itself before they could proceed to adding products. When researching the right App for me, I noticed this feature seemed to be missing from other similar Apps. The Box Builder has met every need in terms of creating the best build-a-box experience for my customer. I'm in no way tech-savvy, and it was surprisingly quite straight forward to use. Their support guy Andrew was available to answer all of my tedious questions and concerns, even over the weekend when I wasn't expecting a response. He quickly solved the issues I encountered- trust me, there were many (from my end, not the App!)- and thankfully was very patient with me! Overall, I'm very happy with the App and support I've received, my website looks and works beautifully. I highly recommend the App (and my website- theparceledit.com.au !! ;) #SneakyPlug)

The Parcel Edit
Australia
About 2 years using the app
Staytuned replied October 16, 2020

Thank you so much for the review! The site looks great, plug away!

January 3, 2022

This app is both customer and merchant friendly in ease of use. The support team is really amazing - I've had a couple difficulties with my builders and the team has been committed on multiple occasions to troubleshooting and walking me through options that are most applicable and beneficial to my store.

shop.txiki
United States
About 2 years using the app
Staytuned replied February 14, 2022

Thanks for your great review! We loved working with you. I think we may have learned just as much from helping you as you learned from us!

October 14, 2020

This is exactly the app that I've been searching for! The support team, specifically Andy, was super helpful. Andy went above and beyond to answer my questions and to make sure everything was set up properly. I highly recommend this application, and thank you to the Box Builder team!

TABI JET SETS
United States
About 2 years using the app
Staytuned replied October 14, 2020

Thank you so much for the review! It's been a pleasure.