Reviews (105)

Overall rating
2.9
Counts per rating level
  • 50% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 35% of ratings are 1 stars
August 3, 2019

I use this app on a daily basis, to manage the import of stock to my store.
It is very quick and easy to use. I love the filters, they help you drill right down to individual items or whole the whole catalog.
Great app!

askimboutique
United Kingdom
6 months using the app
Brandsdistribution replied September 6, 2019

We are happy to hear you're enjoying using BrandsSync. Thank you so much for sharing your experience with us!
Brandsdistribution Team

July 31, 2019

I have recently opened a clothing store and this Dropshipping service is second to none. I will continue to use this app for a long time !

Doc The Dude
United Kingdom
5 months using the app
Edited September 20, 2019

High quality customer service, available, responsive and attentive until customer satisfaction.
And the application is of very high quality, too bad it's not yet available in French. Loading the products takes a little time if you have thousands of them, but that's normal.
I am a satisfied customer.
Frankly, I recommend it!

Fashion Street
France
5 months using the app
Brandsdistribution replied September 24, 2019

Hi,
This is Virginia from Brandsdistribution Team.

We are so grateful for your kind words;
we are constantly striving to satisfy our customers’ needs and your suggestions on how to improve the service will help us to provide you the best products that we can.

Thanks for sharing your review with us and the community.

✰ Virginia ✰

September 23, 2019

Fantastic app & great collection i really making money from this apps, just need to increase the sizes of each product.

SAYA Sverige
Sweden
5 months using the app
Brandsdistribution replied September 24, 2019

Hi there,
This is Virginia from Brandsdistribution team.

Thank you for your feedback:
we are constantly working to improve our services and our plugin in order to make the experience of our customer better, day by day.

We are glad to know you appreciate BrandsSync
and wish you all the best with your store.

✰ Virginia ✰

Edited October 2, 2019

Unfortunately we must change the review after some experience. Customer service is terrible! We got NO reply from customer service regarding product guarantees. Our customers wanted to know how long is a guarantee for a really expensive bag and watch, we sent several emails and tried to communicate via chat, but got no reply. Also the company is very unflexible, they don't try to find compromises. Orders are impossible to cancel even if they weren't sent yet, therefore be careful not to make any mistakes!!! They will also not give you back the money (also if the stuff doesn't fit the customer and you get a return). Once you order your money is gone! Too bad! Also. coupons were offered to leave a good review here. The coupon expired shortly and they "aren't able to create new one". Sorry, but as much as you take care of your clients (who provide for your existence) - the truth must be told!

ALSO: Shopify put Shopify payments on hold for our case as well. I just read below we are not the only ones. Customer service didn't move a finger!

Modna muha
Slovenia
11 months using the app
Edited December 5, 2019

Honestly, I don't know why there are so many users voted 1 star. I'm on the way to complete my website so I cannot say something about shipping service. I hope it will run well and will come back to update my comments. I know a french store which is doing a great job as dropshipper from Brand Distribution, that's why I decided to jump in. I purchased Brandssync full annual plan 1 week ago. Everything runs excellently, nothing to complain. The app works very well in shopify, the sync process works also, and I can add all products in my store using the same product tags and it saved me a lot of time to organize the shop.

Top-Fashion Brands
France
4 months using the app
Brandsdistribution replied December 6, 2019

Dear Customer,
we are very glad to know that your experience with us is doing so great! We care a lot about our customers and always strive to achieve the highest quality of our services.
We wish you the best for your online business!

Thank you
Brandsdistribution Team

July 22, 2020

Poor to non-existent support, extremely dissatisfied. For example, our current support ticket was raised 23 days ago via their support channel but still no response or acknowledgement. Disgusted.

Delaney Lane
Australia
10 months using the app
August 1, 2019

I used it since we have the shop, its a great app for fashion drop shippers, didn`t had any issues till now, highly recommend it.

dacofashion.ro
Romania
4 months using the app
June 8, 2020

I'm using the app for a couple of weeks now. Couldn't wish better. Everything is very well thought out. I don't really understand the bad reviews here. I asked a lot of questions through the chatbox and every single question was answered within 1 hour, thanks to Francesca.

Muluci
Netherlands
4 months using the app
March 4, 2021

I loved the app its easy to use, and easy to sycn to your acount on shopify, hopefully they will expand more their catalogues, more on other brands also, not just the same brands. Customer Service was great, Francesca helps alot. Overall no issue, promptly reply, only the things was catalgoue brands should be more

Shopsave Enterprise
Malaysia
4 months using the app
Brandsdistribution replied May 4, 2021

Dear customer, thank you very much for your review! We hope it will help other people who want to use our app. Thank you!