Reviews (105)

Overall rating
2.9
Counts per rating level
  • 50% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 35% of ratings are 1 stars
August 1, 2019

I love the fact that it is easy to use and allows me to check product availability so I can choose what to import into my store.

Rina Imports
United States
3 months using the app
August 1, 2019

Nice application it works without any problem! Stocks are updated automatically. It is nice because you win a lot of time! Thanks for this app!

ORACLYPSE FRANCE
France
3 months using the app
Edited November 3, 2020

I'm personally very happy with this app I think this is MUST have I'm amazed how quick they ship already had couple of orders all 100% tip top straight to the customer what else can I say also they reply to your request quite fast when customers are placing an order it goes straight to the factory and they handle I order goods from UK and I was amazed how fast orders arrived I was asking my self are they shipping from UK because delivery was so fassstttt personally I can say well done guys siete bravi a quelo che fate and in fact I'm only using BrandsSync as a dropshipping company if you guys like QUALITY then don't look further, if you guys look quantity then keep using whatever else you've been using but BrandsSync is 100% definitively worth it

SellsDirect
United Kingdom
3 months using the app
November 25, 2019

Do not use this dropshipper! I've been using them for several months really hoping that things improve but it just gets worse and worse. I'm a very experienced e-commerce store owner and I've been doing this for many years. I do a hybrid of shipping myself out of my business and using drop-shippers to augment my inventory. I did my best to make it work with Brandsdistribution, as they really have a great product catalog available and they use FedEx shipping to the US, which is nice. However, their customer service is horrible and it's impossible to get any help. I've done several thousands of dollars in sales through them and so far I have multiple returns, and multiple customer complaints of the orders never arriving. I currently have several open claims with FedEx who can't locate orders. Some orders I don't even know what the status is because Brandsdistribution gave me the wrong tracking number and have failed to respond to my requests for updates. I've had to deal with several orders getting stuck in customs and just returned back to Italy because they don't have the correct paperwork. Usually to make returns easier for my own customers, I just have customers ship the item back to me in San Diego and then I deal with the hassle of shipping it back to Brandsdistribution in Italy. Of course we are responsible for return International shipping so that's an added expense. There's no way I would pass that on to my customer. I have HUNDREDS of dollars of merchandise stuck in Italian customs trying to get stuff returned back. They offer no assistance to get things resolved with their local postal authority. When they do finally process a return they just give you store credit, which isn't a problem if you intend on doing more sales with them. However, I've lost thousands of dollars in returns, shipping fees, and lost packages (I'm not exaggerating!) As I said before, I've been doing this a long time and thought their inventory would be a great addition to my current product offering. Please save yourself a lot of headaches and do not do business with this company. I'm so absolutely frustrated by this experience and have tried and tried to make it work with them to no success.

Curate Company
United States
6 months using the app
Brandsdistribution replied November 29, 2019

Dear Valued Customer,
we do apologize if you had to go through many issues with your shipments with Fedex. We tried to best to assist you in every step of the way.
Thank you for having brought this matter to our attention since due to this problem, we had a chance to look into it and improve our performance.

For any further request, please contact us directly, sending us a message to our live chat or to our email address: shopify@brandsdistribution.com.

Thank you
Brandsdistribution Team

Edited August 1, 2019

Ottima applicazione attesa da tempo molto utile e pratica funziona Bene sinconizzazione sempre aggiornata.
Molto comoda per chi vuole cAricare i prodotti in automatico senza perdersi nei meandri excell

Shoesandmoredidellorcopietro
Italy
2 months using the app
Edited September 19, 2019

I have done extensive research on drop shipping and have looked at various applications and Brand Distribution by far is the best range of extensive products with an all in one package. Could not recommend this highly enough with the customer service staff giving great support. Black Friday Fashion.

Black Friday
Australia
2 months using the app
Brandsdistribution replied September 24, 2019

Hi,
This is Virginia from Brandsdistribution Team.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

So thanks for your kind words,
we look forward to seeing you again.

✰ Virginia ✰

Edited July 31, 2019

The app is well designed in integrating with Shopify.
The one and only bug I have encountered so far is that the app seems to be not aware of 100 variants limit per product. So when I enable the option to merge similar variants into one product (why not? it is easier for customers to navigate), some products stuck in product queue. These products are always the products with >100 variants (i.e. sneakers). I hope the developer can make a work around.

Suchprice® 優價網
Hong Kong SAR
About 3 years using the app
November 3, 2020

I am using this application. However, there is no standard for the names of the products and especially the size information. The products do not have sufficient descriptions. It does not have a standard size information for shoes numbers. Some shoe sizes are giving in US sizes, some in UK, and some in EU. For example, the Nike - Wmns-Outburst yakkabi number has been sent to you with the US information, U.S. Polo Assn. - NOBIW4156S9_YS1 EU was sent to you, Adidas - YUNG-1 was sent to you by UK. This is causing confusion in my customers. When I gave this feedback to the company, they were not interested either. Just send us a size chart so that we can see which size up to what size.

ToMyBazaar
Belgium
5 months using the app
December 22, 2020

At the end of the month, I deleted the app to terminate the subscription !! But they unjustly imposed a fee of $ 99 next month !! I contacted them to remove these fees from my bill, but I did not receive any response or interest or any response !! A disadvantage when issuing an invoice for an application that has been deleted! I am going to file a lawsuit with Shopify to solve this problem. It's too bad for your money to be stolen in this hideous way.

خزانة آرغوس
Saudi Arabia
5 months using the app
March 25, 2021

The service is a disaster, I asked 3 days ago why shipping costs of 74 euros are automatically added. I am still waiting for an answer even though I have sent several emails. I don't know whether the goods you want to sell actually exist.

Sealmi.com
Switzerland
4 months using the app
Brandsdistribution replied May 3, 2021

Dear customer, unfortunately we have not received any communications regarding your request. Information on shipping to Switzerland is available at the following link https://www.brandsdistribution.com/en/cms/wholesale-shipping-fee#quotazione , in which the cost of shipping in Switzerland is explained. We would like to point out that every comment pushes us to improve our service more and more, and our customer service is always available to give you support. Sincerely