On‑demand delivery by Burq

Enable on-demand & same-day delivery

Free to install. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

Reviews

2.0 of 5 stars

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1 review

Tisun Beauty

Location United States

Decent shipping rates but has glaring issues regarding important factors. Support is almost nonexistent when facing issues such as endless pending status. A same-day delivery app should not take over an hour to reach back regarding a package that needs to be delivered before our store closes. To be specific, our issue was a simple one; our shipping status did not change from pending due to a formatting error from the delivery address. This one shipment took over 3 hours to be fulfilled, and it was over an hour until we finally got a response from Burq's support team. We had to personally deliver the package because of how long the wait was to be assigned a driver. Today we gave Burq its final chance. We waited for over an hour for a driver to be assigned and still had no luck. We switched to another delivery app and had a driver pick up the package in less than 20 minutes. Delivery requires consistency and communication. Nobody likes to make delivery a hassle. A delivery app should be able to take care of the logistics without having to be contacted constantly to get packages picked up.