Buunto – Date & Time Slot , 116 reviews

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
    111
  • 3% of ratings are 4 stars
    3
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
    2
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization options, and cost-effectiveness. It's praised for allowing customers to select future ship dates, ideal for businesses with seasonal or holiday orders. The app's customization features, including setting specific shipping/pickup dates and product-specific rules, are highly valued. The support team is commended for their swift and efficient problem-solving. The app is particularly beneficial for businesses with local pickup orders and those selling food items.

April 3, 2024

Not smooth to operate. No quick support.

V.I.P Online Store
United States
9 days using the app
Buunto replied April 9, 2024

Thank you for taking the time to share your feedback. We're committed to continuously improving our support services. Although we responded to your initial email within 20 minutes, we understand there may have been other issues impacting your experience.

We'd appreciate the opportunity to address any remaining concerns and assist you further with the app setup. Please consider reinstalling the app and providing the information requested in our last email. We're here to help.

Thank you for your patience and understanding.

October 27, 2021

I'm disappointed to say that this didn't work. Looks nice, but broke the url connection to my checkout. I reached out to Buunto twice asking for help and NO ONE even responded to me. I deleted and am going to work with a company that will actually help their customers.

Wholesome Bakery
United States
3 days using the app
Buunto replied October 28, 2021

Hi,

I'm very sorry you had this experience with us. We recently discovered that we are having troubles with our support system and that replies are sometimes going to our customer's spam folder. We're actively working with our support system provider to fix this issue.

However, we did reply to your support requests. We sent 3 messages in total (you might want to check your spam folder) and made an access request to your store that you approved. We had a close look at the issue you reported and realised it was an incompatibility with the theme you were using though we were unable to fix it at the time.

I hope you understand that this was accidental, we're always trying to help our customers as best as we can. Again, we're very sorry this happened.

Kind regards,

Sylvain

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