Reviews (192)

Overall rating
3.5
Counts per rating level
  • 41% of ratings are 5 stars
  • 25% of ratings are 4 stars
  • 13% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 13% of ratings are 1 stars
June 9, 2024

The buy button has two main shortcomings. The first is that there is no way to add the cart on the side of the page to a whole website. It only shows up on pages where there is another buy button. So if you had a Wordpress site, the cart button will not follow the user as they navigate.
The second issue is a bigger one. If your customer is in the cart and clicks the logo to go back to the full shopify page, the cart contents don't follow. So a person might put a few items in the cart on a Wordpress site, click the link to the storefront, then have nothing in the cart. They might shop more, not realizing it, and purchase just the additional items.
It does work really well, though for products. The cart link on the side of the page is nice, it is well designed, and it is connects with other products on the same site really well.

Velaction Store
United States
Over 2 years using the app
Shopify replied June 17, 2024

Thank you for taking the time to share your feedback. We will absolutely log that for future consideration. -Olivia, Shopify Support

February 29, 2024

It's a fantastic idea and works well on mobile, but on desktop with Chrome browser, there is a glitch on first-page load.

The product collections window is truncated. Any resizing of the browser makes the collection window fully appear. All subsequent views are fine, but press f5 to reload the page and the problem reoccurs.

Looking on the Shopify forum shows that this or a very similar issue has been occurring for a few years and I wonder if they just can't fix it.

Natural Elements
United Kingdom
Almost 5 years using the app
Shopify replied March 7, 2024

Thank you for taking the time to write your review and share your feedback with us on the Buy Button channel. I am sorry to hear that you've experienced this issue and your feedback will be communicated to our development team. Please also feel free to contact our support team about this to see if there's any troubleshooting we can do on our end: https://shopify.link/vRnL. -Victor, Shopify Support

December 14, 2018

I like the functionality of the app, that I can add product buy buttons directly to another product page as recommended similar products. There are other apps that offer the same functionality and charge a lot for this service.

I do wish that there was some kind of analytics offered for the buy buttons. I know the buttons are there but I have no idea if they are being clicked or how frequently.

Camilla Christine
United States
Over 3 years using the app
November 26, 2020

Hi there, I am not sure what exactly this is useful for on my website. I intalled the app but there is not explanation what it is useful for.
Do I need it if I already sell my products?

Izaskun Zabala
Spain
About 2 years using the app
Shopify replied November 27, 2020

Hi, there! In brief, the Buy Button is a shortcut for buying one of your products, typically placed on an external website. They make purchasing products easier for your customers that are coming from other sites, and they can also be used to create quick checkout links that you can then share with customers through an email campaign, direct message, or social media post. You can read more about it here: https://bit.ly/3fEvRmo. Feel free to reach out to support any time with more questions about it. - Brie, Shopify Support

May 21, 2019

We started using the Buy Button because we already had a site designed when we switched over to Shopify and didn't have the experience to code Shopify pages to look the way we already had our product pages looking. Unfortunately after months of using this set up we realized Google Analytics wasn't tracking conversions. We had to rearrange things and have people buy on the Shopify store product pages for Google to track the sale. So while they were nice, we don't actually use the Buy Buttons any more. And we got very good at Shopify customization.

Safe Ride 4 Kids
United States
About 2 years using the app
Shopify replied June 17, 2019

Hello Safe Ride 4 Kids, thank you for sharing this feedback! This is a currently a limitation of the buy button, and you are correct, Google Analytics will unfortunately not track these kind of conversions from the buy button. I am glad to hear that this experience has lead to you developing an expertise in customisation, it's a good silver lining. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants. So I will be emailing you as well to ask you if you have anymore feedback to log and if so, I'll be a point of contact for you there. Thank you!

Niall, Shopify Support

July 2, 2019

Button works well but integration with PayPal Express Checkout is not working well. It takes 5+ seconds for this to load. Tested in multiple browsers and multiple locations and the same issue. When reported to Shopify I was told it was a PayPal issue which it might be but you need to get it resolved as its impacting all those that use this!

Chater-Lea Limited
United Kingdom
Over 1 year using the app
November 21, 2020

This is okay to use, but it's not stylish enough. I would rate this app 3-star. Because of small issue that I paste the code into the HTML editor on shopify blog, the button isn't centerd on the page.

TSURUTO
Japan
Over 1 year using the app
Shopify replied November 24, 2020

Hello! Thanks for taking the time to provide your feedback for us here. I'd like to find out more about the issue you're having centring the button and hear any other feedback you may have, so that I can pass this on to our developers for you. I'll send you an email shortly for more details. Warm regards. - Oliver, Shopify Support

Edited January 21, 2021

We are using this app for retailers websites. The app is OKAY!! You can make this app work so much better by Being able to name the button!! This way you can If you have more then one site with the button on it where the sale came from!!!! Please contact me I need this on the app. Thank you
Scott Hunter
Custom Chameleon Inc

Custom Chameleon
Canada
About 1 year using the app
Shopify replied January 21, 2021

Hey, there! I can certainly see how that would be helpful - I'll be sure to submit that as a feature request for you. In the meantime, you can likely track your Buy Button sales more specifically by using an analytics tool such as Google Analytics. Hope that helps! - Brie, Shopify Support

May 9, 2020

I guess it mostly does what it is supposed to do.

But it's so close to being great.

I hope it has analytics, a unique identifier in each instance so we can analyze and manage the performance of each buy button, a more nuanced product variants selector, more formatting options....etc....etc....

Apos Audio
United States
6 months using the app
Shopify replied May 13, 2020

Thanks for sharing this feedback. Our teams are always working hard to improve the functionality and features on our apps, so I appreciate you sharing these suggestions. I'd like to pass on your comments about the analytics, unique identifier, product variant selector, and formatting options to our teams. However, in the meantime, I did want to mention that we do currently offer the ability to add variants to buy buttons by following these steps: http://bit.ly/2LXt1KI. Additionally, we also have the option to create these button customizations: https://bit.ly/2LrWoVS.

I'll send you a follow up email to discuss this further and log your feedback on our end. Thanks again! - Rae, Shopify Support

November 24, 2020

For the most part, buy button works OK when you already have your own web site. Three things really need improvement, though.
1 - A buyer can see if an item is in stock before adding to the cart (that's good), but the actual quantity on hand is hidden. The buyer does not know if they ordered more than what's available until checkout.
2 - Once in checkout, a buyer cannot edit the cart contents, and cannot easily return to the website to continue shopping. If they wanted six red party hats but only three are available, they have to abandon their cart and start over. If the same thing happens again with orange party hats, they're likely to look for another store.
3 - When you pause your store (temporarily close), if someone clicks an add-to-cart button they get an error message thrown at them, "Oops, something went wrong. Contact the store owner." or words to that effect. It would be much better to let the owner create a "paused store message" that would be displayed rather than a misleading error message. Thanks for asking,

Azatrax
United States
5 months using the app
Shopify replied November 27, 2020

Thanks so much for this feedback! I can definitely see how these changes could be beneficial, and I'll be sure to pass those requests on to the relevant team. Cheers. - Brie, Shopify Support