BorderBuddy ‑ Canada Duties , 16 reviews

Border Buddy has really transformed the way we do business with our friends in Canada! We run a small startup out of the US and due to the products we sell, we get a healthy percentage of our sales from Canadian customers. Shipping to Canada before Border Buddy resulted in unexpected import fees passed onto our customers (upwards of 80%-90% of the order total) or lost packages somewhere between the US and Canada (to the tune of 40% of our orders to CA). Border Buddy makes the process as easy as clicking a button on the customer's end and as easy as sending us a label and pre-filled customs form. There are no unexpected fees or issues since using Border Buddy! Monty has been a true pleasure to work with as we sorted through a couple of misses on my end during setup and has even helped us on a couple of critical shipments!!

Border Buddy has been a dream to work with! Their team has been the most helpful and responsive we have ever experienced with a Shopify app. Our customers are so much happier not being surprised by extra import fees, and the installation / setup process was a breeze thanks to their talented development team. Thank you to Monty for the amazing direct support.

This is a fantastic app. We struggled for years trying to find a way to minimize the high brokerage rates and import fees charged by the major freight carriers. We tried negotiating with the carriers but that did not yield the desired results. We sell business to business, so many of our customers are used to the high fees but we still got complaints from a few angry customers. When I found BorderBuddy I was skeptical and thought there must be a catch. I was able to talk to a member of the BorderBuddy team. He was friendly, helpful and responsive. The process of adding the app to our website was quick and easy with no glitches. We immediately started seeing results. The documentation we receive to process our shipments to Canada is perfect. In the beginning, I checked every order to see if there were any extra fees included. The fees charged were exactly as expected and the shipping rates were even less than offered without BorderBuddy. After adding BorderBuddy we have seen an increase in our Canadian orders, so our customers seem to be happy with it as well.

I have only shipped about 10 products using BorderBuddy but I am beyond impressed with how it’s going so far. Very responsive customer service team! I have tried all the other DDP shipping apps (easyship, flavorcloud, zonos, etc) Since I am currently only shipping to US and Canada, BorderBuddy is perfect. Usually when I ship an international order I receive a call from UPS asking me to resubmit my Commercial invoices after I have already attached them to the box. With BorderBuddy they handle everything. I shipped my package and the package arrives to the customer without me receiving any calls or having any issues. So far it’s great! Very efficient. I will continue to use BorderBuddy with all my Canada shipments! I’m looking forward to expansion so we can get into other countries as well!

The app was super easy to set up. Basically was ready to go as soon as I hit install, since I had my HS codes already in and whatnot. The reason this is not 5 stars from me, is that a $15 brokerage fee is just too high for the kind of product I sell. Customers will nearly be paying as much for shipping as for the item they are buying. My products don't actually have duties associated with them, so the only reason I'm using the app is for tax calculations. Seems like a good app for businesses with larger ticket items.

This is both the most cost efficient and easiest way that we have found to send items from the U.S. to Canada. Before using this app UPS charged us $50 to $100 just for customs brokerage fees! But this app only charges a fixed $15 fee. And their shipping rates are almost exactly the same as shopify shipping low rates. And best customer service of any app. Amazing app on all levels.