Candy Rack • All‑in‑One Upsell

Candy Rack • All‑in‑One Upsell

Reviews (171)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting average order value and sales through effective upselling and cross-selling. They value its customizable pop-ups, automatic product suggestions, and ease of use. The support team is praised for their responsiveness and helpfulness in offering customization assistance. Merchants also appreciate the app's reliability and seamless integration with minimal coding required, noting that it quickly pays for itself.

October 11, 2024

U Made for you
United States
3 days using the app
Edited July 24, 2025

New to the app so far so good ‍

Beau Byon
United States
10 days using the app
June 18, 2025

UNIQPOP
United States
October 11, 2024

Fast. Look awesome. Great Support. Love it!

NEXII
Bulgaria
About 3 hours using the app
August 5, 2024

Glecy at Candy Rack is amazing! The application is very simple but i missed some settings and Glecy helped me solve it.

Second store i use RC on. And its worth every cent!

Looney Duck
Sweden
About 13 hours using the app
May 28, 2024

Great customer service!

MobielMarkt
Netherlands
About 21 hours using the app
April 30, 2024

Mi state prelevando soldi nonostante io abbia disinstallato l'app

Ciclismo Kompulsivo
Italy
3 months using the app
Digismoothie replied May 1, 2024

Hi there,

Thank you for taking the time to share your feedback. We sincerely apologize for the unexpected charge and have promptly issued a refund.

The reason Shopify charged you for using Candy Rack was that the app was uninstalled from your store only after the 14-day free trial had ended. But no worries, our support team is always happy to help with refund requests :)

Don’t hesitate to contact us at support@digismoothie.com or via in-app chat if you need any further assistance with the app.

Best regards,
Digismoothie

April 2, 2024

The App works really well, and the support is amazing. Rein helped me with my problem and she was 10/10.
Thank you again Rein!

DomesticDiva
United States
1 day using the app
March 28, 2024

Super top notch costumer service and app!

Otay Baby
United States
2 months using the app
January 24, 2024

AMAZING Customer Service! All team members helped with every one oy my problems whether them being big or small.

FinerLove
United States
6 days using the app
January 17, 2024

InLynes
Portugal
1 day using the app
December 2, 2023

Best upsell app we found after testing several of them! BEST PART: Customer support was superb!

ShopQueer.co
United States
3 days using the app
November 23, 2023

This is by far the absolute best app support i have encountered here on shopify. candy rack has truly helped to transformed my store and the team has helped me so so much to customize so many features and worked tirelessly to get things working properly for me. I can not say it enough how amazing this app and support are!

Silk Skin Co.
United States
2 months using the app
November 14, 2023

Melannie clarified my doubts very well!

Estilo Idea
United Kingdom
10 days using the app
October 24, 2023

The team support was amazing. Fast response times and were able to fix my issues

LoveAroma™
United States
About 3 hours using the app
October 3, 2023

ArtandBrushes
Italy
About 16 hours using the app
September 21, 2023

Support is very enthusiastic and great. They guided me for 5 minutes and I had everything set up

Happi Store
Vietnam
About 13 hours using the app
May 25, 2023

I have found excellent customer service, in my opinion very important for an app of this type. The app is very intuitive and easy to use.

wildbeautylab.com
Italy
14 days using the app
May 24, 2023

Amazing app. Their support is really responsive and kind and they want to help you with everything. It has great features and we did get a lot of pre-purchase orders because of Candy Rack. Thank you.

Inglows
United States
7 months using the app
May 17, 2023

Great app that is very easy to set up. Also amazing support willing to add customizations and provide fast support.

CrystalScope
Netherlands
12 days using the app
April 4, 2023

Great App!
Great Customer Service!
Great Customization!
A few upsells are enough to immediately return the price and go further
Recommended

wavelief
Italy
9 days using the app
January 11, 2023

Amazing customer service and a great add-on to any store looking to upsell in a quick and easy way! :)

STUSH xo
United Kingdom
2 days using the app
December 10, 2022

Really great customer service, goes out of their way to help make it work for you. Highly recommended!

HappyStore
United Kingdom
7 days using the app
November 25, 2022

Amazing support, they fixed issue with the billing in few hours. I never had issues with the app in itself and it's amazing!

Kaufen Center
Germany
8 days using the app
November 24, 2022

Definitely one of the best-upselling apps in terms of functionality and design. They have a great team of developers who are always willing to assist with any design principles and provide critical feedback.

SnufflePaw
Australia
3 months using the app
Edited October 19, 2022

Amazing support, they fixed issue with the billing in few hours. I never had issues with the app in itself and it's amazing! Kudos to the founder. I'm so glad to have used this app to scale our business from past 2-3 years now

My Lebaz
United States
Over 2 years using the app
September 19, 2022

i really like this app, who help to grap so much upsell opportunities, very friendly design, and good customer service.

palmyria
China
5 days using the app
July 12, 2022

Phenomenal app! I've used many other upsell apps but this one has excellent UI on front and back end. Obviously made by folks who sell!

givegift.club
Canada
4 days using the app
July 11, 2022

We're loving the app! It really helped us boost sales. And it doesn't seem to slow down the website much. Thank you guys for good work!

Fulament
United States
About 2 years using the app
July 9, 2022

Incredible app. Have tried MANY upsell apps & this is the winner by far. Support is so helpful and prompt.

Modern Bandit
Australia
5 months using the app
July 8, 2022

Amazing app, this really helped me increase my average order value by a lot! Also there were some custom adjustments, that were perfectly implemented by the support team, which is super friendly and helpful by the way. Definitely recommended!!!

HYBOT
Austria
3 months using the app
June 30, 2022

Great looking and functioning App. The support team was extremely helpful and quick to help make design customizations to the App on my store.

Liv Outside - Bote Board Dealer
Canada
2 days using the app
May 28, 2022

Very helpful especially when there are bugs with your custom theme code. Solved my problem right away.

vividsmile
Philippines
About 2 months using the app
April 7, 2022

Santiago helped us a lot during the initial setup of the app. Currently we are still spilt testing the Candy Rack & Candy Cart.

Run Comfort
Belgium
About 2 months using the app
March 25, 2022

Very very helpful staff. Special shoutout to Lucia for your kind help. I had a custom issue and they solved it promptly. Highly Recommended. Been using this app for quite a while and it does drive you extra revenue.

Whiskira
Hong Kong SAR
Over 1 year using the app
March 17, 2022

Its the best App for upsells. Better Design options More Upsell ideas and Options
Really nice and fast Support I can recommend that to everybody

BootyGoals
Germany
About 4 hours using the app
February 20, 2022

I needed help, so I contacted support.
I received a message immediately and was helped immediately.
The employee Tom helped me more than he actually had to do and drew my attention to other errors in my shop and even there I got help. I can really only recommend the app

VIOVERA™
Germany
About 2 hours using the app
January 27, 2022

Candy Rack alone makes us over $150K+/mo. It's super easy to setup, and their support is extremely helpful. I've used multiple upsell apps and this is easily the best one.

print-your-posts
United States
About 1 hour using the app
January 26, 2022

Love this app has given me 17 extra conversions in under a month. Very nice app definitely worth the money :)

FidgetSelect
United States
18 days using the app
January 13, 2022

Tom was very helpful and responsive when I had some issues running the app with other apps installed. He solved those issues I had within a few minutes! Now the app is fully compatible with my other apps on my website. Wonderful app and service. Highly recommend!

Prime Liquor: Alcohol Delivery Singapore
Singapore
Over 1 year using the app
January 10, 2022

Upselling is a big part of an online business, and Candy Rack has shown to be a good tool for doing that. I would really like to make note of the customer service. We have used the app for a while now, and customer service has always provided a solution for anything asked. Even with what may seem like pesky questions they fully explained and resolved any issue we may have had... quickly and happily. If you are looking for an upsell app definitely give this one a go.

PawCreate
United States
Almost 2 years using the app
December 29, 2021

Nice customer support, nice features. Very easy to work with. Absolutely pleased with the app, tried a few before and this is definitely the best one!

Bali Cases
Paraguay
25 days using the app
Edited December 5, 2021

[Update: The team got back to us shortly after we posted our review, to make sure what makes us leave and see if they can help. This deserves one more star (3 to 4). Good work guys.] The app works well, and it's probably the best integrated pop-up upsell we've tried so far. However, aside from the aesthetics, our upsell doesn't convert any more with this app than it did with the previous (free) app. We would stay with this app if the price was more acceptable. So far, this app has cost us more than the money it brings in. We would really like to see a smaller plan for smaller stores, or even better, "FREE until our upsells cover the cost of the app each month" so that you only pay when it makes you money. Unfortunately, we're going to stop using it and go back to our old free app, which isn't as pretty, but converts just as well.

Idunn
France
15 days using the app
October 20, 2021

This app is brilliant to use if you are stuck with products that do not sell well by their own. I was stuck with products for a long time, until I got the idea that it might be clever to offer a "surprise" to a low price in an upselling manner. But how do I do this in a practical way? For me the answer would be Candy Rack! To my delight, this worked well with Candy Rack, so now I am very happy that the products I have been stuck with for a long time are finaly selling. I will also give some extra credits to the awesome customer service.
Very helpfull indeed, and I am for sure going to continue using Candy Rack and optimize my store further as soon as I have sold out the stocks that is my first priority to sell out.

Fandrops.no
Norway
About 2 months using the app
October 18, 2021

Best Upsell app ever. Easy to set up and customer support is superb. I highly recommend Candy rack for anyone who want to increase their AOV

Peachy Pets
United States
3 months using the app
September 2, 2021

Couldn't be happier with the customer service! Lucia was not only quick to fix my problems but also customized the pop-ups in my store. Great work, thank you!

Nova Galaxy Lamp
Australia
1 day using the app
August 31, 2021

I would give their support 10 stars if Shopify allows. Candy Rack's support is truly excellent. Lucia went above and beyond to offer her expertise on upselling strategies, tweak the look of the upsell pop-up for us and iron out some other issues for us.

Giant Knox City
Australia
17 days using the app
August 28, 2021

This app is extremely powerful if you utilize it correctly. Highly recommended and lightning fast support!

Nectarine
Denmark
7 days using the app
Edited August 27, 2021

I've only good things to say about the service and the app! 1 week into my trial. Contacted support to customise the upsell . Santiago attended to me and he was super awesome, so helpful and quick to offer solutions and he did such a nice upsell customisation for my store

Urban Cuddlez
Malaysia
5 days using the app
Edited August 25, 2021

The setup of the different upsell options is very easy and yet sophisticated. Possibility to customize the pop-up design is a plus too. The support I received from Lucia by Digismoothie when facing a small issue was excellent, she provided very helpful insights. Truly recommend :)

klaeny
Germany
8 months using the app
August 22, 2021

I almost never write reviews but I had to for this app. I use both Candy Rack and Candy Cart upsell apps by Digismoothie and it has been the best decision I've made for my store. I've tried so many upsell apps and none compare to this one, the simplicity and usability of it makes it applicable to virtually all stores. Just try the app and watch your average order value increase overnight, a must have app! Incredible support team to top it off.

Gravity Case
United States
5 days using the app