
Candy Rack • All‑in‑One Upsell
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (171)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting average order value and sales through effective upselling and cross-selling. They value its customizable pop-ups, automatic product suggestions, and ease of use. The support team is praised for their responsiveness and helpfulness in offering customization assistance. Merchants also appreciate the app's reliability and seamless integration with minimal coding required, noting that it quickly pays for itself.
Refine
-
By rating
New to the app so far so good
Fast. Look awesome. Great Support. Love it!
Glecy at Candy Rack is amazing! The application is very simple but i missed some settings and Glecy helped me solve it.
Second store i use RC on. And its worth every cent!
Great customer service!
Mi state prelevando soldi nonostante io abbia disinstallato l'app
Hi there,
Thank you for taking the time to share your feedback. We sincerely apologize for the unexpected charge and have promptly issued a refund.
The reason Shopify charged you for using Candy Rack was that the app was uninstalled from your store only after the 14-day free trial had ended. But no worries, our support team is always happy to help with refund requests :)
Don’t hesitate to contact us at support@digismoothie.com or via in-app chat if you need any further assistance with the app.
Best regards,
Digismoothie
The App works really well, and the support is amazing. Rein helped me with my problem and she was 10/10.
Thank you again Rein!
Super top notch costumer service and app!
AMAZING Customer Service! All team members helped with every one oy my problems whether them being big or small.
Best upsell app we found after testing several of them! BEST PART: Customer support was superb!
This is by far the absolute best app support i have encountered here on shopify. candy rack has truly helped to transformed my store and the team has helped me so so much to customize so many features and worked tirelessly to get things working properly for me. I can not say it enough how amazing this app and support are!
Melannie clarified my doubts very well!
The team support was amazing. Fast response times and were able to fix my issues
Support is very enthusiastic and great. They guided me for 5 minutes and I had everything set up
I have found excellent customer service, in my opinion very important for an app of this type. The app is very intuitive and easy to use.
Amazing app. Their support is really responsive and kind and they want to help you with everything. It has great features and we did get a lot of pre-purchase orders because of Candy Rack. Thank you.
Great app that is very easy to set up. Also amazing support willing to add customizations and provide fast support.
Great App!
Great Customer Service!
Great Customization!
A few upsells are enough to immediately return the price and go further
Recommended
Amazing customer service and a great add-on to any store looking to upsell in a quick and easy way! :)
Really great customer service, goes out of their way to help make it work for you. Highly recommended!
Amazing support, they fixed issue with the billing in few hours. I never had issues with the app in itself and it's amazing!
Definitely one of the best-upselling apps in terms of functionality and design. They have a great team of developers who are always willing to assist with any design principles and provide critical feedback.
Amazing support, they fixed issue with the billing in few hours. I never had issues with the app in itself and it's amazing! Kudos to the founder. I'm so glad to have used this app to scale our business from past 2-3 years now
i really like this app, who help to grap so much upsell opportunities, very friendly design, and good customer service.
Phenomenal app! I've used many other upsell apps but this one has excellent UI on front and back end. Obviously made by folks who sell!
We're loving the app! It really helped us boost sales. And it doesn't seem to slow down the website much. Thank you guys for good work!
Incredible app. Have tried MANY upsell apps & this is the winner by far. Support is so helpful and prompt.
Amazing app, this really helped me increase my average order value by a lot! Also there were some custom adjustments, that were perfectly implemented by the support team, which is super friendly and helpful by the way. Definitely recommended!!!
Great looking and functioning App. The support team was extremely helpful and quick to help make design customizations to the App on my store.
Very helpful especially when there are bugs with your custom theme code. Solved my problem right away.
Santiago helped us a lot during the initial setup of the app. Currently we are still spilt testing the Candy Rack & Candy Cart.
Very very helpful staff. Special shoutout to Lucia for your kind help. I had a custom issue and they solved it promptly. Highly Recommended. Been using this app for quite a while and it does drive you extra revenue.
Its the best App for upsells. Better Design options More Upsell ideas and Options
Really nice and fast Support I can recommend that to everybody
I needed help, so I contacted support.
I received a message immediately and was helped immediately.
The employee Tom helped me more than he actually had to do and drew my attention to other errors in my shop and even there I got help. I can really only recommend the app
Candy Rack alone makes us over $150K+/mo. It's super easy to setup, and their support is extremely helpful. I've used multiple upsell apps and this is easily the best one.
Love this app has given me 17 extra conversions in under a month. Very nice app definitely worth the money :)
Tom was very helpful and responsive when I had some issues running the app with other apps installed. He solved those issues I had within a few minutes! Now the app is fully compatible with my other apps on my website. Wonderful app and service. Highly recommend!
Upselling is a big part of an online business, and Candy Rack has shown to be a good tool for doing that. I would really like to make note of the customer service. We have used the app for a while now, and customer service has always provided a solution for anything asked. Even with what may seem like pesky questions they fully explained and resolved any issue we may have had... quickly and happily. If you are looking for an upsell app definitely give this one a go.
Nice customer support, nice features. Very easy to work with. Absolutely pleased with the app, tried a few before and this is definitely the best one!
[Update: The team got back to us shortly after we posted our review, to make sure what makes us leave and see if they can help. This deserves one more star (3 to 4). Good work guys.] The app works well, and it's probably the best integrated pop-up upsell we've tried so far. However, aside from the aesthetics, our upsell doesn't convert any more with this app than it did with the previous (free) app. We would stay with this app if the price was more acceptable. So far, this app has cost us more than the money it brings in. We would really like to see a smaller plan for smaller stores, or even better, "FREE until our upsells cover the cost of the app each month" so that you only pay when it makes you money. Unfortunately, we're going to stop using it and go back to our old free app, which isn't as pretty, but converts just as well.
This app is brilliant to use if you are stuck with products that do not sell well by their own. I was stuck with products for a long time, until I got the idea that it might be clever to offer a "surprise" to a low price in an upselling manner. But how do I do this in a practical way? For me the answer would be Candy Rack! To my delight, this worked well with Candy Rack, so now I am very happy that the products I have been stuck with for a long time are finaly selling. I will also give some extra credits to the awesome customer service.
Very helpfull indeed, and I am for sure going to continue using Candy Rack and optimize my store further as soon as I have sold out the stocks that is my first priority to sell out.
Best Upsell app ever. Easy to set up and customer support is superb. I highly recommend Candy rack for anyone who want to increase their AOV
Couldn't be happier with the customer service! Lucia was not only quick to fix my problems but also customized the pop-ups in my store. Great work, thank you!
I would give their support 10 stars if Shopify allows. Candy Rack's support is truly excellent. Lucia went above and beyond to offer her expertise on upselling strategies, tweak the look of the upsell pop-up for us and iron out some other issues for us.
This app is extremely powerful if you utilize it correctly. Highly recommended and lightning fast support!
I've only good things to say about the service and the app! 1 week into my trial. Contacted support to customise the upsell . Santiago attended to me and he was super awesome, so helpful and quick to offer solutions and he did such a nice upsell customisation for my store
The setup of the different upsell options is very easy and yet sophisticated. Possibility to customize the pop-up design is a plus too. The support I received from Lucia by Digismoothie when facing a small issue was excellent, she provided very helpful insights. Truly recommend :)
I almost never write reviews but I had to for this app. I use both Candy Rack and Candy Cart upsell apps by Digismoothie and it has been the best decision I've made for my store. I've tried so many upsell apps and none compare to this one, the simplicity and usability of it makes it applicable to virtually all stores. Just try the app and watch your average order value increase overnight, a must have app! Incredible support team to top it off.