Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
February 15, 2023

After 5-7 days my shopping cart icon dissapeared and nobody could buy anything for 10 hours.

Lost around 800€ in revenue. Thank you !

Mond-Baby
Germany
18 days using the app
Effective Apps replied February 15, 2023

Hi there,
Thank you very much for your review. Reviews such as yours help us improve the app for the sake of our merchants.

One of Poof's functionalities is the "Hide Cart" - a feature that is designed to send customers directly to checkout after they add a product to the cart. That feature is also hiding the cart in order to prevent visitors from accessing it.

I've noticed that you had the "Hide Cart" feature turned on - which is probably the reason why your shopping cart icon was disappeared. That feature can be controlled from the app's dashboard.

I just wish you'd contacted us about your concern as we are highly available in both email and chat and we would have helped you immediately :-)

I tried to reach out to you privately via email but never heard back.

Thanks again and have a great rest of your day!
-Shahar