Cartlytics ‑ Cart Analytics
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Reviews (38)
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Only been using this for two weeks but I can already see exactly what's happening in the cart in real time.
What pushed me to leave a review this early is the support. Had a question about how a metric was calculated and got a real answer from someone who clearly knew the product, not a copy-pasted or ai generated response.
It was working very well and I loved the insights it provided. I sought to get some support and tried reaching out and have not heard back. The app stopped working and just says cartlytics.poinz.xyz sent an invalid response.
Hi there,
We want to clarify that we’ve been actively trying to reach you. We sent emails on February 10th, February 12th, and again just 1 hour ago. We also attempted to contact you through the contact form on your website.
Unfortunately, we haven’t received any response from you.
We’d really like to help resolve your issue. Please check your spam/junk folder for our emails.
We’re here and ready to help!
Best,
The Cartlytics Team
Ich bin super zufrieden mit Cartlytics. Die App hält genau das, was sie verspricht: Man hat zu jeder Zeit den perfekten Überblick darüber, was sich aktuell in den Warenkörben der Kunden befindet. Das hilft enorm bei der Optimierung des Shops. Absolute Empfehlung!
Vielen herzlichen Dank, dass du dir die Zeit für diese wunderbare Bewertung genommen hast! Es freut uns riesig zu hören, dass Cartlytics genau das hält, was es verspricht, und dass du jederzeit den perfekten Überblick darüber hast, was sich aktuell in den Warenkörben deiner Kunden befindet.
Dein Feedback bedeutet unserem kleinen Team unglaublich viel und motiviert uns, die App stetig weiter zu verbessern. Bitte entschuldige eventuelle sprachliche Fehler, ich bin kein Muttersprachler und gebe mein Bestes, um mich klar auszudrücken.
Falls du jemals Fragen, Wünsche oder Anregungen hast oder bei irgendetwas Unterstützung brauchst, melde dich jederzeit gerne bei uns. Wir sind immer für dich da!
Nochmals vielen Dank für deine Unterstützung und dein Vertrauen.
Beste Grüße,
Das Cartlytics Team
Awesome customer service! I'm on the free plan due to budget constraints but despite being free customer, the team added a feature I wanted within like a week! Such a fast turnaround and special shout out to Oliver for being so nice :)
Thank you, this genuinely made our day! Whenever you need anything else, just reach out. We are always glad to hear from you.
The Cartlytics Team
Great, Inuitive and helpful
Thank you so much for taking the time to leave this wonderful review! We're thrilled to hear that you find Cartlytics intuitive and helpful.
Your feedback means a lot to our small team and motivates us to keep improving the app. If you ever have any questions, suggestions, or need assistance with anything, please don't hesitate to reach out. We're always here to help!
Thanks again for your support!
Best,
The Cartlytics Team
perfect
Thank you so much! We're thrilled Cartlytics is hitting the mark for you already. If you ever need anything as you get going, just reach out, we're always happy to help.
The Cartlytics Team ✨
Oliver has been wonderful! He reached out when he noticed I'd cancelled my subscription (due to my previous trial not showing the specific data I was looking for) to let me know they'd improved on this since.
Very grateful for him looking out for us and can't wait to see the new features!
Thank you so much for the kind words. We're thrilled to hear you're excited about the improvements. Your feedback has been incredibly valuable in helping us make the app better. Looking forward to continuing to support your business!
Great little app. Lets me know exactly what people are adding to their carts, even if they don’t checkout. Also a lot of other useful analytics.
Thank you so much for your review! We truly appreciate it. If you ever have any suggestions or need assistance, feel free to reach out!
Having all this information is super helpful! Super clever app, Highly recommend if you are trying to understand what products are getting more attention but still not converting, so you can take action improving the ux.
So far I like it. The only thing I don't really like is that it adds in person sales as orders. I wanted to see what was added to the online carts but we also have a brick and mortar store front. I was hoping the "order" count would just be for online sales. Especially since it only has the "add to cart" as online carts and not the POS app. It also doesn't seem to be completely accurate when people take things out of carts (I created my own cart and it only showed I took one item out instead of all 3 that I did.) But as far as adding to cart, it seems to be accurate.
Thank you for your feedback! We tried reaching out to you but haven't heard back yet.
The cart tracking issue occurred because your cart was created before installing our app, so it couldn't track the original items. This won't affect any future carts, all new carts will track removals accurately.
Regarding the order count we have already made changes to only include online orders, excluding POS orders.
Please reach out if you need any assistance. Thanks for using our app!
