Reviews (19)

Overall rating
4.5
Counts per rating level
  • 84% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective cart abandonment strategies, noting significant increases in sales and revenue recovery. Its integration with email, SMS, and Facebook Messenger provides a user-friendly retargeting solution. Merchants appreciate the ease of campaign management and the detailed reporting metrics that enhance customer engagement. The customer support team is also praised for being responsive and helpful in multiple languages, ensuring a high return on investment.

June 6, 2019

Great app for recovering abandoned carts. You can use email, SMS, and Facebook messenger. My only criticism was the cost of the old program ($49 pus 3.5% of sales), but with their new program that should go down significantly.

Waiākea Hawaiian Volcanic Water | Store
United States
Over 1 year using the app
November 9, 2018

Excellent! We were completely swamped during the Holiday season and wanted to upgrade our cart abandonment strategy but were a small company and did not have time to do all of the things we wanted. Carts guru met with us for 15 mins, listened to our strategy, and did all of the leg work themselves. We have tried a lot of cart abandonment tools on our Shopify website, for email - and especially text - this is a must have to increase revenue!

Happy Wax
United States
About 1 year using the app
September 17, 2018

The SMS feature has helped recover a fair amount of abandoned carts. Nice feature to our shop. Thanks.

Elite Athletic Gear
United States
5 months using the app
July 22, 2019

I am very pleased, working well, easy to set up and easy to use and perfect help desk.

Thank you, I will keep using

J F M
United Kingdom
4 months using the app
October 30, 2018

Carts Guru has helped recover so many abandoned carts for all our clients. It's one of the apps that we always use from day 1, and I recommend it to everyone interested in selling on Shopify. Plus, Matt has been great at helping get everything setup and running well.

GreatVacs
United States
3 months using the app
August 8, 2019

Great App, definitely worth the investment. This app has multiple features and makes up for more than a few apps

UltraBand Usa
United States
About 2 months using the app
November 27, 2018

Great service. The guys walked me through the entire setup and I'm already seeing some big numbers in terms of revenue recovered. Highly highly recommend.

Sewing By Sarah
United States
About 1 month using the app
May 25, 2020

I'm in the process to test it. It seems to me as a very good app. Can't wait when we get higher traffic and we can use it in a full range of features

Guru Muscle
Australia
About 1 month using the app
June 6, 2019

Best app for SMS retargeting, aban cart and campaigns. No issues at all! Love the dashboard and reporting features too!

ShopJeanPhotography.com Lightroom Presets & Photoshop Actions Overlays & Courses by Jackie Jean
United States
About 1 month using the app
June 6, 2019

I have used a few different abandoned cart services and this one has to be the best. It is very in depth. I was a little unsure how to run it and they set up best practices for me. The SMS messages is what sets this apart for me. We have brought in so many purchases via SMS.,

Total Tea & Chiroflex
United States
21 days using the app