Reviews (117)

Overall rating
Counts per rating level
  • 79% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its effective retargeting capabilities, which help recover abandoned carts and increase sales. It seamlessly integrates email, SMS, and Facebook Messenger marketing, and offers valuable reporting metrics. Merchants commend the responsive customer service, useful pre-made templates, and exit widget. The SMS marketing feature is particularly praised for its high return on investment. Merchants report immediate increases in return traffic and orders, and find the pricing reasonable for the provided features.

November 9, 2018

Excellent! We were completely swamped during the Holiday season and wanted to upgrade our cart abandonment strategy but were a small company and did not have time to do all of the things we wanted. Carts guru met with us for 15 mins, listened to our strategy, and did all of the leg work themselves. We have tried a lot of cart abandonment tools on our Shopify website, for email - and especially text - this is a must have to increase revenue!

Happy Wax
United States
About 5 years using the app
May 5, 2020

My team loves this app. They have drastically improved our sales and conversion rate. Most importantly, they have FANTASTIC customer service - they respond promptly and effectively. I would most definitely recommend Carts Guru!

I Love My Pillow
United States
Almost 5 years using the app
May 21, 2019

Easy to install, still waiting on conversion but pretty positive with this one ! this was a recommendation

Brave & Bearded
Over 4 years using the app
October 30, 2018

Carts Guru has helped recover so many abandoned carts for all our clients. It's one of the apps that we always use from day 1, and I recommend it to everyone interested in selling on Shopify. Plus, Matt has been great at helping get everything setup and running well.

United States
Almost 4 years using the app
May 7, 2020

I used this app to Recover lost sales. I recommend it to anyone looking to capture more revenue. I am a new store and everything makes a difference thanks Carts Guru!

United States
Over 3 years using the app
June 2, 2020

Faccio questa recensione molto volentieri in quanto ho avuto un ottima esperienza con Carts Guru sia a livello di assistenza in italiano con Beatrice che di risultati.


My Dogy Shop
United Kingdom
Over 3 years using the app
September 10, 2019

Customer service for this app is great, i had questions and requests for customization, and they easily and quickly helped me.

Over 3 years using the app
September 21, 2019

It's a great app for abandoned carts which is hugely important when it comes to optimizing ones store. Its 100% needed.

Super Travel X
United States
Over 2 years using the app
June 6, 2019

Great app for recovering abandoned carts. You can use email, SMS, and Facebook messenger. My only criticism was the cost of the old program ($49 pus 3.5% of sales), but with their new program that should go down significantly.

Waiākea Hawaiian Volcanic Water | Store
United States
Over 2 years using the app
March 10, 2021

I was looking for a free app that can text internationally and at first I had a hard time understanding how to create the campaigns and triggers but once I got the hang of it and got help from customer service, this app is actually very easy to use! I will definitely be using this for while to send abandoned cart SMS to visitors. Great customer service!

United States
About 2 years using the app
Carts Guru replied March 10, 2021

Hi Eden + Ash, thanks for your review and feedback! Glad to hear you're enjoying the app :)