Finances | Productivity | Reporting
Verify Order by automated call

Verify Order by automated call

by Shipway

Avoid fraud prepaid & Cash on delivery (COD) orders

4.9 of 5 stars(41 reviews)
Free to install. Additional charges may apply.
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Order Verification via call

Automate your IVR Call to verify the COD and Pre-paid Orders. Supports calls in mutliple languages and multiple accents.

Follow-up calling feature

Trigger Follow-up calls by selecting time intervals if your buyer doesn't answer the first call.

Tags for COD verified orders

Order verification tag(Order Verified, COD Cancelled, etc) will be automatically updated on your Shopify store.

About Verify Order by automated call

Order Verification using automated IVR calls.

Explore your business more than 220 countries worldwide with the help of our app. Using our plugin, you can ensure that your COD orders are legitimate before you ship them out.

Verify customer's contact number and take their confirmation regarding the order while using cash on delivery payment. Supports multiple languages and accents.

You can customize the​ settings​ easily through the app admin area.

  • Order Verification by IVR call allows you to automate the process of verification for the Cash on Delivery payment orders.
  • Reduce the number of Cancellations. Identify fake orders before shipping from your warehouse.
  • Optimize operational cost. Reduce cost on attempted deliveries by verifying whether the customer has legitimately placed the order or not.

Smart Features, Simple to use:

  • Enable COD IVR Feature: One-click enable & disable the option to automate the IVR call verification.
  • Manage your IVR call-template: Set your welcome note, order confirmation and cancellation message for call.
  • Enable Follow-up calling option: Trigger follow-up calls if your customer doesn't answer the first call.
  • Do Not Disturb feature: Set the preferred time when no IVR call will be placed.
  • IVR Call for a minimum order amount: Enable IVR Call by setting a minimum or maximum order amount limit for your COD orders.
  • Tag for COD Verified Orders: Create various tags like Order confirmed, Order canceled, which will be added to the orders on Shopify after the IVR Call confirmation.
  • Manage Your IVR call temaplte By Audio: Set your welcome note, order confirmation and cancellation message for call.

Media gallery

Support

Pricing

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Free to install

Business plan starting at $30

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    93% of ratings are 5 stars
    (38)
  • 4 of 5 stars
    5% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (1)
View all 41 reviews

Most recent reviews

CentreStep

Rating
5 of 5 stars
Last edited
September 7, 2020

Its been a month we are using this app & we must say its great. This app reduced our workload of order confirmation. User interface is easy to understand. The support team is also very helpful.

HashArt

Rating
4 of 5 stars
Posted
August 31, 2020

I am using this app for more than a month now, I never got any issue. This app works smooth. Customer gets an automated call just after they place an order and mostly customer confirm the order. I make a manual call to them for the confirmation which drastically reduces your RTO.

INFSD SWIMWEAR

Rating
5 of 5 stars
Posted
August 11, 2020

Amazing features. Tested the call and it works fine. It automatically detects the COD order which is great.
I love that you can add your own audio instead of the automated voice. Because of that it gets 5 stars.

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