CedCommerce Catch Integration , 89 reviews
I cannot even begin to comprehend how this app has managed to garner any positive reviews whatsoever. It's mind-boggling! This has been, without a doubt, the most abysmal experience I've ever had on the Shopify app store, and I've been at it for over a year. I've battled relentlessly to get my products up and running, but there's always some infuriating issue preventing them from being uploaded to Catch.
Let's talk about their customer support, shall we? It's an absolute travesty. I've reached out for assistance countless times, only to receive responses that are about as useful as a screen door on a submarine. They hand out instructions that might as well be written in a foreign language because they sure as hell don't fix the problem. And don't get me started on their oh-so-helpful, one-sentence replies. It's enough to make anyone's blood boil.
I'm beyond fed up at this point. My store is already integrated with this disaster of an app, and the thought of transitioning to something else is enough to give me nightmares. All I want is for my products to be uploaded, for crying out loud! This is a plea for help, a cry of frustration, and a demand for resolution. HELP ME, PLEASE!
We apologize for the inconvenience caused to you and Thanks for your feedback. I would like to request you to connect with us for the Apps Issues and support concerns, the team who has working with you.
We have responded to you over email after checking all the concerns and support we offered and didn't find any open and reported concerns from our end for your account. Kindly respond to the email so that we can close your request at the earliest.
the app is clunky and expensive, so i asked them to cancel , they told be to delete, so no more charges occured 4 days later the took another payment out , please refund me or ill do a chargeback with the bank
Thanks for your honest feedback based on your experience. For the Apps Issues you can connect with the team who has working with you
We have to respond to you over email after checking. There has been no additional payment taken and the charges are simply based on your plan. Kindly respond to the email so that we can close your request at the earliest.
Very average app that barely syncs with Catch. Orders did come in but took 6 weeks and still didnt get any products uploaded from Shopify > Catch Refuses to acknowledge it hasn't worked for us and conversely refuses to give a refund. I'd go to another supplier first without a doubt
Thanks for sharing the same We have already reached out to your concerns. Kindly respond to the communication sent so that we can help and assist you. For any further assistance, you can reach to through that.