ChannelSale

We were with ChannelSale about a year, and used them to integrate with Wayfair. First of all, setup was promised to take 10-14 working days. 3 months later, it was finally set up. Their team had a hard time submitting the correct information to Wayfair for the connection.

When the app DID work correctly, it was fine. Except for the fact that it seemed to not work more than it worked. We were using them for integration of inventory and orders between Shopify and Wayfair. That is it. During the setup, I received immense pressure from them to let them take over our Amazon and Walmart integrations. We are using another app for those and are extremely happy with it, but that is another review.

After setup, we had a month of twice weekly meetings. I had to put a stop to them because they were not worth the time it took to sit there. No new information was presented during these meetings, just a rehash of things that worked (or didn't).

Once we got rolling with Wayfair, I was having to email them at least monthly about something that wasn't updating. It was either orders not floating over to Shopify, or our inventory not syncing and we ended up overselling something we didn't have in stock as a result. I shouldn't have to contact them monthly to do the bare minimum.

The last straw was that they set my entire Wayfair inventory (~800 products) to 0. Like, we had no inventory of anything showing available for purchase on Wayfair. And they did it WITHOUT permission to try to "fix the issue with the inventory not updating". That was the last straw. I cancelled our subscription and removed them from any access they had to our platform.

Not to mention that whenever I reached out to them to fix an issue or ask a question, they were so condescending and unprofessional in their responses. They picked and chose what to respond to. Most everything got (what had to be) an auto response of "we will review your email and get back to you at the earliest". Instead of actually responding to the issue.

Alroy also asked me to leave a review back in May 2025, and asked me to mention "how your account managers took ownership to make this journey seamless." It was definitely not seamless, and I made to sure reiterate that fact to him. I also told him if I were to leave a review, it would be an HONEST review, not following whatever 'script' he wanted me to use.

Janine
LM Treasures

Working with ChannelSale has been great. They have been very thorough in helping with Product Pages and always going the extra mile. They even developed some special code to sync Newegg orders into our Shopify order number sequence. They've added keywords which has helped our sales tremendously. I love them!

We've been using channelsale for almost a year now. We are using it to connect with Wayfair and the integration went smoothly. And channelsale support was pretty amazing in any given situation. We had some new requirements and they were able to get it done in a very short period of time as well