ChannelSale , 48 reviews
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Would recommend. As a business owner, finding reliable tools to streamline operations and enhance efficiency is paramount, and let me tell you, this platform exceeded all expectations.
From the moment I integrated it into our system, the difference was remarkable. The user interface is incredibly intuitive, making the setup process a breeze. I was able to seamlessly connect our various sales channels and backend systems without any hassle.
Respone to Vendor Statement:
The rebuttal is exactly demonstrative of the problem. They cherry picked the facts to argue but they skipped the important facts.
1. Alroy determined it couldn't be done and emailed us the message. Then their own team called to argue he was wrong and a labor intensive work around with manual spreadsheet updates 12 times a day could be done... uhm no thank you. Our request has been and remains the same, can your software handle an API feed or does it have to be spreeadhseet... even today we got another argumentative email that maybe a partner API through Shopify they haven't mentioned in 25 days... exhausting. And our question was simple, if you can do it please tell us how you would do it and what is the cost.... day 25 no plan no quote but a lengthy argumentative rebuttal letter arguing why they aren't wrong for not providing a plan and a quote...
2. On 2/27 we have already walked through features we liked held the love demo session and said proceed I'd Alroy is so wrong, get us a cost so we can get it started if you csn do it. They can't. To quote them ",it has to be spreeadhseet with unworkable around"
Notbsure why they are telling incomplete facts but when we said go ahead and shownusbthe plan andncost... as of 3/11 there i still no plan and no cost, no API from an unknown 3rd party.
Look at this, a customer saying please show me a quote so I could pay you and they argue, ha! Because as we found out they couldn't do it. Alroy was right, they don't have a solution. That's fine. As we said we are moving on. But they are mad we told our experience. Hilarious.
My best reccomendation is simply avoid them. Salestio or CED or anyone other than this will be easier. Because rather than arguing and emailing all they had to do was provide a plan and a cost... and they didn't.
Exhausting... and the multiple calls today from Alroy demanding that we take down this review. Oh and their number calling from is 9176753267 as proof.
Cool looking interface. Provided CS team data logins and access for API, inventory spreadsheets etc and did our demo. 2nd time we've looked at it. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions. They kept circling back to we need to analyze the data... but they had 21 days to analyze it and never got anywhere and contradict each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us reccomending that we hire more staff... so they really weren't serious about taking some of the listing management tasks. But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may he ready or possibly entertaining automation by then.
Hello Jon,
We are sorry to hear about your experience. Per your query, we have shared the complete day to day series of events for the past 21 days in the section below.
ChannelSale has a complete API integration with Shopify for catalog, inventory and orders. The queries highlighted by you are that of another 3rd party supplier API integration requirement that is a custom setup task.
Listed below your stated are our in-line replies marked as ChannelSale Reply):
Client stated) Provided CS team data logins and access for API, inventory spreadsheets. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions.
ChannelSale Reply) We informed you via a telephonic meeting and via email that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.
Client stated) They kept circling back to we need to analyze the data but they had 21 days to analyze it and never got anywhere and contradicted each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us recommending that we hire more staff... so they really weren't serious about taking some of the listing management tasks.
ChannelSale Reply) We reviewed the data feed provided by you and it did not contain the short description and we informed you about the same. To minimise the acceptable values or the errors caused while posting the feeds to the marketplaces.
Client stated) But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may be ready or possibly entertaining automation by then.
ChannelSale Reply) Day to day series of events shared in section below. Kindly note that the automation you are asking for is from a 3rd part software and not Shopify. Highlighting once again that steps for proceeding with an API connection requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.
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Series of events:
02/15 Client asked if ChannelSale can handle 3rd party supplier API feed (outside of Shopify) for inventory.
02/15 Informed client that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review as it is a custom integration task or that we can readily support FTP file import from supplier
02/17 - Saturday
02/18 - Sunday
02/19 Client asked if we can build an API connection to supplier API. Requested seller for supplier site details.
02/22 Client sent supplier site details and ChannelSale informed us that we have sent this to our developers for review to revert in the next 3 working days.
02/24 - Saturday
02/25 - Sunday
02/27 Informed the client that the developers will have to setup a custom API and will involve a one time fee and estimated time of around 7-10 days in order for our platform to import the file automatically from your suppliers website.
02/29 Client asked " How do I set up an onboard training to walk through with someone? " ChannelSale provided a demo.
03/01 ChannelSale emailed client that we prior require to validate the file coming from the supplier before proceeding with the custom development task and that the short description is missing from the supplier feed which a required field to import the products in ChannelSale as well to list on marketplaces.
03/02 - Saturday
03/03 - Sunday
03/04 - Client asked for more information to proceed with custom API setup to which ChannelSale replied that the client needs to try what features are readily available and then if all goes well then we can share the cost for a one time set-up fee after our developers have provided us with the review and timeline to complete the integration.
03/06 Client asked for the same query to proceed with custom supplier API hence ChannelSale emailed reiterating the same reply given on 02/27.
03/08 Client asked to close the account and they will circle back when they arrange for the product data from their supplier. ChannelSale informed the client that that account is closed.
03/08 On Friday, 2nd half client asked for a series of events to which tasks were done to which ChannelSale replied on Monday (3/11) with the series.
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Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.
ChannelSale team
Excellent, no problems!
We are grateful for your kind appreciative words. We are happy diligently working towards next level growth for your business.
ChannelSale team
ChannelSale has been very supportive and responsive to extending our business to new channels (Etsy and Wayfair so far). Its simplified logistics to have all of the orders populating in Shopify. We have calls each week to make sure things are going smoothly, and they are quick to respond to any issues. They are eager to offer ideas and extend their services to more marketplaces which I will begin doing soon.
Thank you for 5 stars review. Absolutely we are also eager to extend services to more marketplaces that will be easily efficiently synced along. Thanks again for your great support.
Ive been using ChannelSale for almost 2 years now, and their support is head and shoulders above all other integrators (and I previously tried half a dozen). Their solution makes it super easy to expand your product portfolio to multiple sales channels, and extend your brand's reach while centrally managing everything through shopify. Their reporting and Industry knowledge has helped us compile actionable KPIs that have helped us grow our business significantly, in a simple intuitive way.
We are grateful for your kind words. Glad our software and services simplify managing and scaling up your business. Our team feels elated receiving your appreciation and we feel charged up to work towards next level growth.
I am having a very wonderful experience with ChannelSale. The ChannelSale Team has worked with me very diligently for months to migrate my products to eBay, Amazon, Walmart, Sears and many more marketplaces. I was using another marketplace that was causing me very bad issues and was also able to consolidate under one solution with ChannelSale. I have a Developer that meets with me weekly and they are available via email to assist with any issues I have. They respond and fix issues very fast.
Thank you for the great review! We feel delighted to keep working to grow your product sales across all the major marketplaces. With your interest and support to keep expanding products visibility, surely we are expecting even better growth results.
I worked with ChannelSale for Shopify integration with Overstock. They did a great job quickly getting our listings, inventory, and orders synced and their customer service is always quick and responsive. During the setup process, their team would schedule weekly calls to discuss progress and next steps. They are very hands on with their process so if you are looking for an out of the box solution that you can setup and get running with minimal communication with support, then this may not be the best solution for you. That said, if you have unique requirements, they will work with you and help create a solution to fit your needs.
Integration services and developers can be very pricey depending on what you need, and ChannelSale offers a good service for the price. Just make sure to maintain good communication with them up front so that they understand all of your requirements. I've seen other reviewers complain about their plans and pricing but we had no such issues.
Thanks for your kind review, this makes us very happy :) Yes indeed our team take pro-active steps to complete the tasks, and attention to detail in optimizing the product listings. We are glad for the opportunity to work with your company!
30-day trial does not include anything to test the integration. Everything needs to be done manually on their end. You cannot publish anything without them setting it up on their end, even the feed to load your Shopify items, and even that did not load all items; did not load pictures of attributes. Instead of setting up the feeds they constantly requesting a meeting and saying that you cannot test the upload to marketplaces without paying them. Waisted 2+ weeks and nothing worked. It's important to be able to test if the integration with market channels work and that is what trial period for, but according to them they will only do it if you start paying. The principle is quite simple: we need to witness the platform functioning flawlessly before proceeding with any financial commitments, but it's not the case with ChannelSale, and their failure to even understand the concept of trial period. In short the trial was a complete failure.
Dear Seller,
We are sorry to hear about your experience. We have earlier communicated with you the Free Trial plan includes posting live sample listings on any "1 marketplace" either Amazon, Walmart or eBay. This is the same as published on our App listing, on our website, in the introduction email, and our follow up emails answering your queries.
Free Trial plan does not include setting up "5 marketplaces" as required by you.
We highly value your time, hence to quickly clarify your queries we had requested a telephonic meeting, and reiterated Free Trial plan features in our emails on past dates May 23, 24, 25 and 30. You were not available for a phone meet.
On reviewing your account, you had added an incorrect API key and password. We then requested you to download the app after which the feed was imported successfully.
Your items were found failing during import due to multiple reasons (mainly missing attribute data)
On reviewing the images, links appeared to be broken, hence failing import.
We also informed you that per our procedures we complete setting up 1 marketplace and then give you live demo and handover with help guide for you to proceed further with self-managing, our team will assist whenever required. Once the initial setup and testing is done specific to your product data matching the marketplace acceptable values requirements, then our system will automatically sync.
Thank you for your kind understanding. Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.
ChannelSale team
Not at all as described. Feels a little dirty.
Wasted my time here - There prices and descriptions do not match what they actually say.
Sorry for the confusion. The $42 monthly plan you were inquiring about is discounted when opting for yearly billing, same plan for monthly billing is $51, exactly as listed in pricing plans, and Introduction email. We sent you covering email highlighting same pricing for clarification with screenshots as there is no difference in listed pricing and available options. Again our apologies for any inconvenience. We look forward to hearing back from you for any assistance. Thank you.
App does not work.
Customer service is terrible.
Sharing private data required when you install the app to try.
Waste of Time !
Dear DaRoAn,
We are sincerely sorry to hear about your experience.
As we know your requirement is to utilize Shopify Private App, and not utilize our active Shopify Public App.
We informed you during your inquiry on call and emails that our Private App is not active since the time of transition to Shopify Public App that is fully active, hence at the start we informed you we cannot give you any surety of matching your requirement for utilizing Private App, and we would check and revert for this functionality, without any upfront payment.
After checking with multiple teams we earlier sent you an email stating the Private App is not readily supported yet, requires developer updates and we opened a support ticket with Shopify team for providing information to proceed with next steps to reach compatibility.
Our Shopify Public App is currently fully functional and active, but this is not what you require as you clearly stated.
Again sorry we could not meet your requirement for Private App at this time, but in future as this functionality becomes available then we will be happy to provide it to you in case you may still require it on a free trial.
Wish you the best.
Thank you.
ChannelSale team