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We were with ChannelSale about a year, and used them to integrate with Wayfair. First of all, setup was promised to take 10-14 working days. 3 months later, it was finally set up. Their team had a hard time submitting the correct information to Wayfair for the connection.
When the app DID work correctly, it was fine. Except for the fact that it seemed to not work more than it worked. We were using them for integration of inventory and orders between Shopify and Wayfair. That is it. During the setup, I received immense pressure from them to let them take over our Amazon and Walmart integrations. We are using another app for those and are extremely happy with it, but that is another review.
After setup, we had a month of twice weekly meetings. I had to put a stop to them because they were not worth the time it took to sit there. No new information was presented during these meetings, just a rehash of things that worked (or didn't).
Once we got rolling with Wayfair, I was having to email them at least monthly about something that wasn't updating. It was either orders not floating over to Shopify, or our inventory not syncing and we ended up overselling something we didn't have in stock as a result. I shouldn't have to contact them monthly to do the bare minimum.
The last straw was that they set my entire Wayfair inventory (~800 products) to 0. Like, we had no inventory of anything showing available for purchase on Wayfair. And they did it WITHOUT permission to try to "fix the issue with the inventory not updating". That was the last straw. I cancelled our subscription and removed them from any access they had to our platform.
Not to mention that whenever I reached out to them to fix an issue or ask a question, they were so condescending and unprofessional in their responses. They picked and chose what to respond to. Most everything got (what had to be) an auto response of "we will review your email and get back to you at the earliest". Instead of actually responding to the issue.
Alroy also asked me to leave a review back in May 2025, and asked me to mention "how your account managers took ownership to make this journey seamless." It was definitely not seamless, and I made to sure reiterate that fact to him. I also told him if I were to leave a review, it would be an HONEST review, not following whatever 'script' he wanted me to use.
Janine
LM Treasures
We’re sorry to hear about your experience and sincerely apologize for the inconvenience caused. As mentioned in our earlier communication, we have extended complimentary services as a goodwill gesture until your concerns are resolved to your satisfaction.
We truly value your collaboration over the past year, and your detailed feedback helps us continuously improve our services and communication.
Please find our response below, aligned with the sequence of your message:
► Wayfair Integration Timeline & Changes
As per our original commitment, the Wayfair inventory setup was completed and made live within 10 working days, on February 17, 2025. This included setup, checklist validation, demo, and handover. Subsequently, during the same period, Wayfair introduced significant changes to their integration, including updates to EDI file formats and backend migration to a new platform. Wayfair communicated to seller on March 7, 2025 (Email Subject: GSCIEXE-39761 – US - Set Up SFTP EDI Connection - LMTreasures (54340)), confirming the migration of SFTP connections to the PartnerLinq platform along with revised file format requirements.
These changes impacted ChannelSale's originally planned timelines for reconfiguring the Inventory and Order integrations. While existing integrations continued to function, new onboarding accounts were required to align with the updated Wayfair file formats.
As a gesture of goodwill, ChannelSale issued a refund equivalent to two months of subscription fees, and shared detailed day-to-day progress updates to ensure complete transparency.
► Marketplace Suggestions
We apologize if our suggestions to add new marketplaces came across as persistent. We have since refined our approach to limit such recommendations to a single instance, ensuring a more balanced communication experience.
► Meeting Coordination
Our objective in scheduling regular meetings is to ensure timely completion of key tasks and avoid communication gaps during setup and handover. These sessions also help us provide updates on coordination with Wayfair regarding their new file format implementation, testing, and go-live progress.
► Support Tickets Summary
Below is a consolidated summary of support tickets raised on ChannelSale from client side. Most of these are standard queries typically addressed during demo/handover sessions, along with email checklists and refresher guides.
Please note that 'no' user secondary access for limited tabs was provided to ChannelSale, which constrained our ability to directly troubleshoot certain issues.
Summary list of tickets:
- Inventory sync delays traced to Wayfair outage announcements
- Queries related to syncing new products via the self-managed “Label” feature (resolved with shared guidance)
- Inventory sync issues for specific SKUs due to archived products in the source feed (resolved with shared guidance)
- ChannelSale scheduler outage caused by server upgrades and file compatibility issues (resolved)
- Duplicate SKU record for specific sku causing sync issues (resolved after cleanup)
- Order sync issue due to SKU mismatch between source feed and Wayfair listings (resolved after alignment)
► Inventory Safety Measures
As a precaution to prevent potential overselling and avoid marketplace seller account suspension, inventory was temporarily set to zero during troubleshooting. This was handled on priority, with resolution completed within a few hours, subject to dependency on receiving the required access for investigation.
► Review Request
ChannelSale had previously requested a review based on our genuine efforts to support and collaborate effectively. We fully respect your decision to share your honest experience.
► Additional Clarifications
If any information appears incomplete or requires further clarification, we will be happy to review and provide the necessary details promptly.
Thank you again for your collaboration. Please reach out to us for any information.
ChanneSale team
Working with ChannelSale has been great. They have been very thorough in helping with Product Pages and always going the extra mile. They even developed some special code to sync Newegg orders into our Shopify order number sequence. They've added keywords which has helped our sales tremendously. I love them!
Thank you for the wonderful review! Its been our utmost pleasure to assist your company since past 8 months. With your kind support we are indeed able to easily and quickly optimize product listings, and we ensure our software core processes for automated sync for orders, shipping tracking, inventory all work accurately as intended. It always makes us happy to hear from our dearly valued clients on scaling up!
The ChannelSale platform has enabled us to seamlessly connect our Shopify store with marketplaces like Wayfair, Overstock, and Houzz for inventory and order management since February 2025. From the very beginning, the ChannelSale account management team has taken full ownership of the integration and ongoing operations, ensuring a smooth and efficient onboarding process. Their proactive support and consistent communication have made this multi-channel selling journey highly manageable and effect
We are grateful for your kind words. Glad our software and services simplify managing your business. Receiving your support makes our team very happy and inspires us to strive for even greater success.
We've been using channelsale for almost a year now. We are using it to connect with Wayfair and the integration went smoothly. And channelsale support was pretty amazing in any given situation. We had some new requirements and they were able to get it done in a very short period of time as well
Thank you for your great review, it is our absolute pleasure to assist you, and we keep striving to improve and do better! Your support is most valuable for us, we love to keep hearing from you on next level growth.
I've been using Channel Sale for almost a year now. The team is amazing to work with and is very proactive about making changes that you request. So far we have integrated with Amazon,Walmart and Wayfair. When orders are placed on one of these platforms, they just flow right through to our admin panel. When we fulfill the orders, the system automatically updates the marketplace. It makes the process of fulfillment so much easier than working with each individual marketplace. I love Channel Sale and couldn't be happier with their service.
Thank you for the wonderful review! Its been our utmost pleasure to assist you since around a year. With your kind support we are indeed able to easily and quickly optimize product listings, and we ensure our software core processes for automated sync for orders, shipping tracking, inventory all work accurately as intended. It always makes us happy to hear from you to keep scaling up.
Respone to Vendor Statement:
The rebuttal is exactly demonstrative of the problem. They cherry picked the facts to argue but they skipped the important facts.
1. Alroy determined it couldn't be done and emailed us the message. Then their own team called to argue he was wrong and a labor intensive work around with manual spreadsheet updates 12 times a day could be done... uhm no thank you. Our request has been and remains the same, can your software handle an API feed or does it have to be spreeadhseet... even today we got another argumentative email that maybe a partner API through Shopify they haven't mentioned in 25 days... exhausting. And our question was simple, if you can do it please tell us how you would do it and what is the cost.... day 25 no plan no quote but a lengthy argumentative rebuttal letter arguing why they aren't wrong for not providing a plan and a quote...
2. On 2/27 we have already walked through features we liked held the love demo session and said proceed I'd Alroy is so wrong, get us a cost so we can get it started if you csn do it. They can't. To quote them ",it has to be spreeadhseet with unworkable around"
Notbsure why they are telling incomplete facts but when we said go ahead and shownusbthe plan andncost... as of 3/11 there i still no plan and no cost, no API from an unknown 3rd party.
Look at this, a customer saying please show me a quote so I could pay you and they argue, ha! Because as we found out they couldn't do it. Alroy was right, they don't have a solution. That's fine. As we said we are moving on. But they are mad we told our experience. Hilarious.
My best reccomendation is simply avoid them. Salestio or CED or anyone other than this will be easier. Because rather than arguing and emailing all they had to do was provide a plan and a cost... and they didn't.
Exhausting... and the multiple calls today from Alroy demanding that we take down this review. Oh and their number calling from is 9176753267 as proof.
Cool looking interface. Provided CS team data logins and access for API, inventory spreadsheets etc and did our demo. 2nd time we've looked at it. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions. They kept circling back to we need to analyze the data... but they had 21 days to analyze it and never got anywhere and contradict each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us reccomending that we hire more staff... so they really weren't serious about taking some of the listing management tasks. But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may he ready or possibly entertaining automation by then.
Hello Jon,
We are sorry to hear about your experience. Per your query, we have shared the complete day to day series of events for the past 21 days in the section below.
ChannelSale has a complete API integration with Shopify for catalog, inventory and orders. The queries highlighted by you are that of another 3rd party supplier API integration requirement that is a custom setup task.
Listed below your stated are our in-line replies marked as ChannelSale Reply):
Client stated) Provided CS team data logins and access for API, inventory spreadsheets. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions.
ChannelSale Reply) We informed you via a telephonic meeting and via email that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.
Client stated) They kept circling back to we need to analyze the data but they had 21 days to analyze it and never got anywhere and contradicted each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us recommending that we hire more staff... so they really weren't serious about taking some of the listing management tasks.
ChannelSale Reply) We reviewed the data feed provided by you and it did not contain the short description and we informed you about the same. To minimise the acceptable values or the errors caused while posting the feeds to the marketplaces.
Client stated) But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may be ready or possibly entertaining automation by then.
ChannelSale Reply) Day to day series of events shared in section below. Kindly note that the automation you are asking for is from a 3rd part software and not Shopify. Highlighting once again that steps for proceeding with an API connection requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.
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Series of events:
02/15 Client asked if ChannelSale can handle 3rd party supplier API feed (outside of Shopify) for inventory.
02/15 Informed client that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review as it is a custom integration task or that we can readily support FTP file import from supplier
02/17 - Saturday
02/18 - Sunday
02/19 Client asked if we can build an API connection to supplier API. Requested seller for supplier site details.
02/22 Client sent supplier site details and ChannelSale informed us that we have sent this to our developers for review to revert in the next 3 working days.
02/24 - Saturday
02/25 - Sunday
02/27 Informed the client that the developers will have to setup a custom API and will involve a one time fee and estimated time of around 7-10 days in order for our platform to import the file automatically from your suppliers website.
02/29 Client asked " How do I set up an onboard training to walk through with someone? " ChannelSale provided a demo.
03/01 ChannelSale emailed client that we prior require to validate the file coming from the supplier before proceeding with the custom development task and that the short description is missing from the supplier feed which a required field to import the products in ChannelSale as well to list on marketplaces.
03/02 - Saturday
03/03 - Sunday
03/04 - Client asked for more information to proceed with custom API setup to which ChannelSale replied that the client needs to try what features are readily available and then if all goes well then we can share the cost for a one time set-up fee after our developers have provided us with the review and timeline to complete the integration.
03/06 Client asked for the same query to proceed with custom supplier API hence ChannelSale emailed reiterating the same reply given on 02/27.
03/08 Client asked to close the account and they will circle back when they arrange for the product data from their supplier. ChannelSale informed the client that that account is closed.
03/08 On Friday, 2nd half client asked for a series of events to which tasks were done to which ChannelSale replied on Monday (3/11) with the series.
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Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.
ChannelSale team
ChannelSale has been very supportive and responsive to extending our business to new channels (Etsy and Wayfair so far). Its simplified logistics to have all of the orders populating in Shopify. We have calls each week to make sure things are going smoothly, and they are quick to respond to any issues. They are eager to offer ideas and extend their services to more marketplaces which I will begin doing soon.
Thank you for 5 stars review. Absolutely we are also eager to extend services to more marketplaces that will be easily efficiently synced along. Thanks again for your great support.
I am having a very wonderful experience with ChannelSale. The ChannelSale Team has worked with me very diligently for months to migrate my products to eBay, Amazon, Walmart, Sears and many more marketplaces. I was using another marketplace that was causing me very bad issues and was also able to consolidate under one solution with ChannelSale. I have a Developer that meets with me weekly and they are available via email to assist with any issues I have. They respond and fix issues very fast.
Thank you for the great review! We feel delighted to keep working to grow your product sales across all the major marketplaces. With your interest and support to keep expanding products visibility, surely we are expecting even better growth results.
ChannelSale has the best compatibility with all of the marketplaces I use. They also offer a managed service tier that costs just about the DIY packages from other competitors.
Thank you very much for the great review! Yes our inclusive managed services goal is for seamless transition during setup, and at next stage create win-win for all by focusing on your product sales growth utilizing best practice multi-channel strategies. Happy to assist anytime!
30-day trial does not include anything to test the integration. Everything needs to be done manually on their end. You cannot publish anything without them setting it up on their end, even the feed to load your Shopify items, and even that did not load all items; did not load pictures of attributes. Instead of setting up the feeds they constantly requesting a meeting and saying that you cannot test the upload to marketplaces without paying them. Waisted 2+ weeks and nothing worked. It's important to be able to test if the integration with market channels work and that is what trial period for, but according to them they will only do it if you start paying. The principle is quite simple: we need to witness the platform functioning flawlessly before proceeding with any financial commitments, but it's not the case with ChannelSale, and their failure to even understand the concept of trial period. In short the trial was a complete failure.
Dear Seller,
We are sorry to hear about your experience. We have earlier communicated with you the Free Trial plan includes posting live sample listings on any "1 marketplace" either Amazon, Walmart or eBay. This is the same as published on our App listing, on our website, in the introduction email, and our follow up emails answering your queries.
Free Trial plan does not include setting up "5 marketplaces" as required by you.
We highly value your time, hence to quickly clarify your queries we had requested a telephonic meeting, and reiterated Free Trial plan features in our emails on past dates May 23, 24, 25 and 30. You were not available for a phone meet.
On reviewing your account, you had added an incorrect API key and password. We then requested you to download the app after which the feed was imported successfully.
Your items were found failing during import due to multiple reasons (mainly missing attribute data)
On reviewing the images, links appeared to be broken, hence failing import.
We also informed you that per our procedures we complete setting up 1 marketplace and then give you live demo and handover with help guide for you to proceed further with self-managing, our team will assist whenever required. Once the initial setup and testing is done specific to your product data matching the marketplace acceptable values requirements, then our system will automatically sync.
Thank you for your kind understanding. Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.
ChannelSale team
