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We were with ChannelSale about a year, and used them to integrate with Wayfair. First of all, setup was promised to take 10-14 working days. 3 months later, it was finally set up. Their team had a hard time submitting the correct information to Wayfair for the connection.
When the app DID work correctly, it was fine. Except for the fact that it seemed to not work more than it worked. We were using them for integration of inventory and orders between Shopify and Wayfair. That is it. During the setup, I received immense pressure from them to let them take over our Amazon and Walmart integrations. We are using another app for those and are extremely happy with it, but that is another review.
After setup, we had a month of twice weekly meetings. I had to put a stop to them because they were not worth the time it took to sit there. No new information was presented during these meetings, just a rehash of things that worked (or didn't).
Once we got rolling with Wayfair, I was having to email them at least monthly about something that wasn't updating. It was either orders not floating over to Shopify, or our inventory not syncing and we ended up overselling something we didn't have in stock as a result. I shouldn't have to contact them monthly to do the bare minimum.
The last straw was that they set my entire Wayfair inventory (~800 products) to 0. Like, we had no inventory of anything showing available for purchase on Wayfair. And they did it WITHOUT permission to try to "fix the issue with the inventory not updating". That was the last straw. I cancelled our subscription and removed them from any access they had to our platform.
Not to mention that whenever I reached out to them to fix an issue or ask a question, they were so condescending and unprofessional in their responses. They picked and chose what to respond to. Most everything got (what had to be) an auto response of "we will review your email and get back to you at the earliest". Instead of actually responding to the issue.
Alroy also asked me to leave a review back in May 2025, and asked me to mention "how your account managers took ownership to make this journey seamless." It was definitely not seamless, and I made to sure reiterate that fact to him. I also told him if I were to leave a review, it would be an HONEST review, not following whatever 'script' he wanted me to use.
Janine
LM Treasures
We’re sorry to hear about your experience and sincerely apologize for the inconvenience caused. As mentioned in our earlier communication, we have extended complimentary services as a goodwill gesture until your concerns are resolved to your satisfaction.
We truly value your collaboration over the past year, and your detailed feedback helps us continuously improve our services and communication.
Please find our response below, aligned with the sequence of your message:
► Wayfair Integration Timeline & Changes
As per our original commitment, the Wayfair inventory setup was completed and made live within 10 working days, on February 17, 2025. This included setup, checklist validation, demo, and handover. Subsequently, during the same period, Wayfair introduced significant changes to their integration, including updates to EDI file formats and backend migration to a new platform. Wayfair communicated to seller on March 7, 2025 (Email Subject: GSCIEXE-39761 – US - Set Up SFTP EDI Connection - LMTreasures (54340)), confirming the migration of SFTP connections to the PartnerLinq platform along with revised file format requirements.
These changes impacted ChannelSale's originally planned timelines for reconfiguring the Inventory and Order integrations. While existing integrations continued to function, new onboarding accounts were required to align with the updated Wayfair file formats.
As a gesture of goodwill, ChannelSale issued a refund equivalent to two months of subscription fees, and shared detailed day-to-day progress updates to ensure complete transparency.
► Marketplace Suggestions
We apologize if our suggestions to add new marketplaces came across as persistent. We have since refined our approach to limit such recommendations to a single instance, ensuring a more balanced communication experience.
► Meeting Coordination
Our objective in scheduling regular meetings is to ensure timely completion of key tasks and avoid communication gaps during setup and handover. These sessions also help us provide updates on coordination with Wayfair regarding their new file format implementation, testing, and go-live progress.
► Support Tickets Summary
Below is a consolidated summary of support tickets raised on ChannelSale from client side. Most of these are standard queries typically addressed during demo/handover sessions, along with email checklists and refresher guides.
Please note that 'no' user secondary access for limited tabs was provided to ChannelSale, which constrained our ability to directly troubleshoot certain issues.
Summary list of tickets:
- Inventory sync delays traced to Wayfair outage announcements
- Queries related to syncing new products via the self-managed “Label” feature (resolved with shared guidance)
- Inventory sync issues for specific SKUs due to archived products in the source feed (resolved with shared guidance)
- ChannelSale scheduler outage caused by server upgrades and file compatibility issues (resolved)
- Duplicate SKU record for specific sku causing sync issues (resolved after cleanup)
- Order sync issue due to SKU mismatch between source feed and Wayfair listings (resolved after alignment)
► Inventory Safety Measures
As a precaution to prevent potential overselling and avoid marketplace seller account suspension, inventory was temporarily set to zero during troubleshooting. This was handled on priority, with resolution completed within a few hours, subject to dependency on receiving the required access for investigation.
► Review Request
ChannelSale had previously requested a review based on our genuine efforts to support and collaborate effectively. We fully respect your decision to share your honest experience.
► Additional Clarifications
If any information appears incomplete or requires further clarification, we will be happy to review and provide the necessary details promptly.
Thank you again for your collaboration. Please reach out to us for any information.
ChanneSale team
Working with ChannelSale has been great. They have been very thorough in helping with Product Pages and always going the extra mile. They even developed some special code to sync Newegg orders into our Shopify order number sequence. They've added keywords which has helped our sales tremendously. I love them!
Thank you for the wonderful review! Its been our utmost pleasure to assist your company since past 8 months. With your kind support we are indeed able to easily and quickly optimize product listings, and we ensure our software core processes for automated sync for orders, shipping tracking, inventory all work accurately as intended. It always makes us happy to hear from our dearly valued clients on scaling up!
We've been using channelsale for almost a year now. We are using it to connect with Wayfair and the integration went smoothly. And channelsale support was pretty amazing in any given situation. We had some new requirements and they were able to get it done in a very short period of time as well
Thank you for your great review, it is our absolute pleasure to assist you, and we keep striving to improve and do better! Your support is most valuable for us, we love to keep hearing from you on next level growth.
I've been using Channel Sale for almost a year now. The team is amazing to work with and is very proactive about making changes that you request. So far we have integrated with Amazon,Walmart and Wayfair. When orders are placed on one of these platforms, they just flow right through to our admin panel. When we fulfill the orders, the system automatically updates the marketplace. It makes the process of fulfillment so much easier than working with each individual marketplace. I love Channel Sale and couldn't be happier with their service.
Thank you for the wonderful review! Its been our utmost pleasure to assist you since around a year. With your kind support we are indeed able to easily and quickly optimize product listings, and we ensure our software core processes for automated sync for orders, shipping tracking, inventory all work accurately as intended. It always makes us happy to hear from you to keep scaling up.
The ChannelSale platform has enabled us to seamlessly connect our Shopify store with marketplaces like Wayfair, Overstock, and Houzz for inventory and order management since February 2025. From the very beginning, the ChannelSale account management team has taken full ownership of the integration and ongoing operations, ensuring a smooth and efficient onboarding process. Their proactive support and consistent communication have made this multi-channel selling journey highly manageable and effect
We are grateful for your kind words. Glad our software and services simplify managing your business. Receiving your support makes our team very happy and inspires us to strive for even greater success.
ChannelSale works well for multi-channel selling. The integrations with major marketplaces are smooth, and product updates sync quickly. The reporting features are helpful for tracking performance, and overall, it’s been a dependable platform for our business.
ChannelSale has the best compatibility with all of the marketplaces I use. They also offer a managed service tier that costs just about the DIY packages from other competitors.
Thank you very much for the great review! Yes our inclusive managed services goal is for seamless transition during setup, and at next stage create win-win for all by focusing on your product sales growth utilizing best practice multi-channel strategies. Happy to assist anytime!
I've been working with the ChannelSale team for over 5 years and I can't say enough great things about the app and the team! They've always been very supportive and responsive to any questions, integration projects or problems. I don't think I've ever waited more than 5 minutes to get a response, no matter the day or time of day. It's truly best in class customer service! Their app and technology has streamlined our business when other apps were not helpful. This is a must have app for anyone selling on Shopify looking to integrate with a myriad of third party sales channels!
Thanks for your superlative review, makes our team very happy! :) It's been our pleasure assisting you since over past 5 years and we are glad to achieve the goals and excited for scaling up your products sales growth to next level. We definitely always go extra mile to find solutions for any custom requirements for cross integrations.
Please reach out anytime! We are in gratitude.
Would recommend. As a business owner, finding reliable tools to streamline operations and enhance efficiency is paramount, and let me tell you, this platform exceeded all expectations.
From the moment I integrated it into our system, the difference was remarkable. The user interface is incredibly intuitive, making the setup process a breeze. I was able to seamlessly connect our various sales channels and backend systems without any hassle.
Thank you for your wonderful review, it is our absolute pleasure to assist you, and we keep striving to improve and do better! Your support is most valuable for us, we love to keep hearing from you to scale up to next level growth.
The Channelsale team has been a huge help in the integration of all of our different sales channels and marketplaces to Shopify. The team has assisted us with Amazon, Walmart, Etsy, Wayfair, Google, and wish connections for Inventory, Orders, and tracking. Communication has been great and they are quick to answer any questions or fix any issues that arise. We have used many different services before but this has been the best one yet. On top of that, it's a great value. It's more affordable than many competitors and they are very involved in the setup process reducing most of the work on our end. Highly recommend!
Thanks for your review! It's been our pleasure assisting you.
Glad to hear we were able to simplify managing your multi-marketplaces efficiently!
Our team is thrilled with your comments for our App and services being best one yet, great value, managed setup reducing work on your end :) We strive to do better. Please reach out anytime!
