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We've been using channelsale for almost a year now. We are using it to connect with Wayfair and the integration went smoothly. And channelsale support was pretty amazing in any given situation. We had some new requirements and they were able to get it done in a very short period of time as well
ChannelSale has the best compatibility with all of the marketplaces I use. They also offer a managed service tier that costs just about the DIY packages from other competitors.
Thank you very much for the great review! Yes our inclusive managed services goal is for seamless transition during setup, and at next stage create win-win for all by focusing on your product sales growth utilizing best practice multi-channel strategies. Happy to assist anytime!
I've been using Channel Sale for almost a year now. The team is amazing to work with and is very proactive about making changes that you request. So far we have integrated with Amazon,Walmart and Wayfair. When orders are placed on one of these platforms, they just flow right through to our admin panel. When we fulfill the orders, the system automatically updates the marketplace. It makes the process of fulfillment so much easier than working with each individual marketplace. I love Channel Sale and couldn't be happier with their service.
Thank you for the wonderful review! Its been our utmost pleasure to assist you since around a year. With your kind support we are indeed able to easily and quickly optimize product listings, and we ensure our software core processes for automated sync for orders, shipping tracking, inventory all work accurately as intended. It always makes us happy to hear from you to keep scaling up.
All great support received from Channelsale team all the time.
Thank you for the great review, we are in much gratitude to you!
Would recommend. As a business owner, finding reliable tools to streamline operations and enhance efficiency is paramount, and let me tell you, this platform exceeded all expectations.
From the moment I integrated it into our system, the difference was remarkable. The user interface is incredibly intuitive, making the setup process a breeze. I was able to seamlessly connect our various sales channels and backend systems without any hassle.
Thank you for your wonderful review, it is our absolute pleasure to assist you, and we keep striving to improve and do better! Your support is most valuable for us, we love to keep hearing from you to scale up to next level growth.
Respone to Vendor Statement:
The rebuttal is exactly demonstrative of the problem. They cherry picked the facts to argue but they skipped the important facts.
1. Alroy determined it couldn't be done and emailed us the message. Then their own team called to argue he was wrong and a labor intensive work around with manual spreadsheet updates 12 times a day could be done... uhm no thank you. Our request has been and remains the same, can your software handle an API feed or does it have to be spreeadhseet... even today we got another argumentative email that maybe a partner API through Shopify they haven't mentioned in 25 days... exhausting. And our question was simple, if you can do it please tell us how you would do it and what is the cost.... day 25 no plan no quote but a lengthy argumentative rebuttal letter arguing why they aren't wrong for not providing a plan and a quote...
2. On 2/27 we have already walked through features we liked held the love demo session and said proceed I'd Alroy is so wrong, get us a cost so we can get it started if you csn do it. They can't. To quote them ",it has to be spreeadhseet with unworkable around"
Notbsure why they are telling incomplete facts but when we said go ahead and shownusbthe plan andncost... as of 3/11 there i still no plan and no cost, no API from an unknown 3rd party.
Look at this, a customer saying please show me a quote so I could pay you and they argue, ha! Because as we found out they couldn't do it. Alroy was right, they don't have a solution. That's fine. As we said we are moving on. But they are mad we told our experience. Hilarious.
My best reccomendation is simply avoid them. Salestio or CED or anyone other than this will be easier. Because rather than arguing and emailing all they had to do was provide a plan and a cost... and they didn't.
Exhausting... and the multiple calls today from Alroy demanding that we take down this review. Oh and their number calling from is 9176753267 as proof.
Cool looking interface. Provided CS team data logins and access for API, inventory spreadsheets etc and did our demo. 2nd time we've looked at it. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions. They kept circling back to we need to analyze the data... but they had 21 days to analyze it and never got anywhere and contradict each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us reccomending that we hire more staff... so they really weren't serious about taking some of the listing management tasks. But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may he ready or possibly entertaining automation by then.
Hello Jon,
We are sorry to hear about your experience. Per your query, we have shared the complete day to day series of events for the past 21 days in the section below.
ChannelSale has a complete API integration with Shopify for catalog, inventory and orders. The queries highlighted by you are that of another 3rd party supplier API integration requirement that is a custom setup task.
Listed below your stated are our in-line replies marked as ChannelSale Reply):
Client stated) Provided CS team data logins and access for API, inventory spreadsheets. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions.
ChannelSale Reply) We informed you via a telephonic meeting and via email that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.
Client stated) They kept circling back to we need to analyze the data but they had 21 days to analyze it and never got anywhere and contradicted each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us recommending that we hire more staff... so they really weren't serious about taking some of the listing management tasks.
ChannelSale Reply) We reviewed the data feed provided by you and it did not contain the short description and we informed you about the same. To minimise the acceptable values or the errors caused while posting the feeds to the marketplaces.
Client stated) But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may be ready or possibly entertaining automation by then.
ChannelSale Reply) Day to day series of events shared in section below. Kindly note that the automation you are asking for is from a 3rd part software and not Shopify. Highlighting once again that steps for proceeding with an API connection requires our developers to review the number of fields and attributes that need to be imported and then matchup with the marketplace acceptable value first. This has to be carried out separately for each marketplace.
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Series of events:
02/15 Client asked if ChannelSale can handle 3rd party supplier API feed (outside of Shopify) for inventory.
02/15 Informed client that the steps for proceeding with 3rd party supplier API connection (outside of Shopify) requires our developers to review as it is a custom integration task or that we can readily support FTP file import from supplier
02/17 - Saturday
02/18 - Sunday
02/19 Client asked if we can build an API connection to supplier API. Requested seller for supplier site details.
02/22 Client sent supplier site details and ChannelSale informed us that we have sent this to our developers for review to revert in the next 3 working days.
02/24 - Saturday
02/25 - Sunday
02/27 Informed the client that the developers will have to setup a custom API and will involve a one time fee and estimated time of around 7-10 days in order for our platform to import the file automatically from your suppliers website.
02/29 Client asked " How do I set up an onboard training to walk through with someone? " ChannelSale provided a demo.
03/01 ChannelSale emailed client that we prior require to validate the file coming from the supplier before proceeding with the custom development task and that the short description is missing from the supplier feed which a required field to import the products in ChannelSale as well to list on marketplaces.
03/02 - Saturday
03/03 - Sunday
03/04 - Client asked for more information to proceed with custom API setup to which ChannelSale replied that the client needs to try what features are readily available and then if all goes well then we can share the cost for a one time set-up fee after our developers have provided us with the review and timeline to complete the integration.
03/06 Client asked for the same query to proceed with custom supplier API hence ChannelSale emailed reiterating the same reply given on 02/27.
03/08 Client asked to close the account and they will circle back when they arrange for the product data from their supplier. ChannelSale informed the client that that account is closed.
03/08 On Friday, 2nd half client asked for a series of events to which tasks were done to which ChannelSale replied on Monday (3/11) with the series.
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Feel free to reach us on email and phone, we are happy to hear from you and simplify managing your multi-marketplaces.
ChannelSale team
Excellent, no problems!
We are grateful for your kind appreciative words. We are happy diligently working towards next level growth for your business.
ChannelSale team
App does not work.
Customer service is terrible.
Sharing private data required when you install the app to try.
Waste of Time !
Dear DaRoAn,
We are sincerely sorry to hear about your experience.
As we know your requirement is to utilize Shopify Private App, and not utilize our active Shopify Public App.
We informed you during your inquiry on call and emails that our Private App is not active since the time of transition to Shopify Public App that is fully active, hence at the start we informed you we cannot give you any surety of matching your requirement for utilizing Private App, and we would check and revert for this functionality, without any upfront payment.
After checking with multiple teams we earlier sent you an email stating the Private App is not readily supported yet, requires developer updates and we opened a support ticket with Shopify team for providing information to proceed with next steps to reach compatibility.
Our Shopify Public App is currently fully functional and active, but this is not what you require as you clearly stated.
Again sorry we could not meet your requirement for Private App at this time, but in future as this functionality becomes available then we will be happy to provide it to you in case you may still require it on a free trial.
Wish you the best.
Thank you.
ChannelSale team
I've been working with the ChannelSale team for over 5 years and I can't say enough great things about the app and the team! They've always been very supportive and responsive to any questions, integration projects or problems. I don't think I've ever waited more than 5 minutes to get a response, no matter the day or time of day. It's truly best in class customer service! Their app and technology has streamlined our business when other apps were not helpful. This is a must have app for anyone selling on Shopify looking to integrate with a myriad of third party sales channels!
Thanks for your superlative review, makes our team very happy! :) It's been our pleasure assisting you since over past 5 years and we are glad to achieve the goals and excited for scaling up your products sales growth to next level. We definitely always go extra mile to find solutions for any custom requirements for cross integrations.
Please reach out anytime! We are in gratitude.
The Channelsale team has been a huge help in the integration of all of our different sales channels and marketplaces to Shopify. The team has assisted us with Amazon, Walmart, Etsy, Wayfair, Google, and wish connections for Inventory, Orders, and tracking. Communication has been great and they are quick to answer any questions or fix any issues that arise. We have used many different services before but this has been the best one yet. On top of that, it's a great value. It's more affordable than many competitors and they are very involved in the setup process reducing most of the work on our end. Highly recommend!
Thanks for your review! It's been our pleasure assisting you.
Glad to hear we were able to simplify managing your multi-marketplaces efficiently!
Our team is thrilled with your comments for our App and services being best one yet, great value, managed setup reducing work on your end :) We strive to do better. Please reach out anytime!