ChannelSale

Sync Amazon, eBay, Walmart, Google, Wayfair, Overstock +More

From $51/month. 30-day free trial.

App highlights

  • Speed tested: no impact to your online store

Reviews

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 83% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 18% of ratings are 1 stars

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1 - 10 of 40 reviews

The House of Awareness

Location United States
Time spent using app 2 days

Customer service was very helpful. However, we are not quite ready for this money commitment. We hope to use them in the future.

ZSPEC Design LLC

Location United States
Time spent using app About 1 month

ChannelSale organizational failures that has led to this review. This service has been a waste of our time, has damaged our seller statuses on channels and caused lost sales and reputation damage. For those considering, be advised this was our experience with ChannelSale after one month of attempting to work with them. Our #1 goal was Amazon listing (the most challenging of our channels) with bonuses of linking Ebay and Etsy channels. - ChannelSale has failed to list anything on Amazon, our #1 Goal. Two calls a week for over a month and no progress whatsoever on Amazon. Not a single successful listing. ChannelSale could benefit from employee-training and an actual customer-service system for support. Email-strings of communication did not work (the model being used) and time just marched on without progress. - Poor technology. There is no visibility in the ChannelSale “dashboard” to see what products are on which channels. We we told there was...pretty big missed expectation.
o We found no dashboard-based ability to list a product ourselves. They want this done by them which would be fine but over a month later, not a single requested product has been listed. o ChannelSale's service integration with Shopify also continues to fail at order-syncing and pushing tracking information into channels. We have “manually” put tracking in a channel-order, notified ChannelSale of the sync-issue and we'll then get an email stating “it’s fixed”. However, they're looking at our manual-entry thinking somehow their sync started working. It hadn't. o Overall, ChannelSale needs to invest in technology and could benefit from their employees supporting customers from a professional environment – with better communications equipment and in environments conducive to working with customers. Support is abroad and every request is something like, "we will get back to you in some time". They only use Google Meet which has been clunky at best and most audio sounds like they are talking through a pillow (very, very muffled/garbled). - Poor Communication, Responsiveness and Lack of Organization. o We cannot understand most of what is communicated on the “calls” and there is no unique agenda. The ChannelSale calls are a rehash of past topics with little to no progress. We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them due to technological issues on their side.
o ChannelSale attempted to tell us “please check test listing” over and over even after we’ve already provided feedback. We have had to repeat ourselves countless times on our needs and asks and a month later - not a single listing on Amazon while getting close to the holiday shopping season.
o Need to improve attention to detail. We communicate something, and ChannelSale doesn't read it then waste call-time asking for the same thing we sent you a week or weeks earlier. This has been a complete waste of our time. See above for suggested fix – get real service-incident/tracking technology. Email isn’t the way. It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer). We recommend another service - this one has just wasted 5-6 weeks of our time, energy and hurt both our Seller statuses on two channels.

Developer reply

October 19, 2022

Dear,
We are sorry to hear about your experience with us. We assure you to handle your queries in the best possible way.

After receiving your email and review, our senior team immediately discussed with you on a group call and requested for 4 hours to complete your highlighted below 2 tasks and await your permission to proceed, or inform us of any other priority tasks.

1) Amazon Listings >> Post Non FBA SKUs after verifying the UPC values

2) eBay Listings >> Fix the typo in brand name in sample listing, repost for verification, then post all.

Please find below the consolidated issues from your email + review with in-line replies:

1) Our #1 goal was Amazon listing (the most challenging of our channels)

Reply) We have posted 5 products on Amazon and a validation report was shared but, Amazon removed the listing due to non-permitted brand names appearing in your titles and descriptions.

As your team mentioned that you would be unable to make any changes in the source feed, we were required to engage our team in custom removal of the unrequired brand names and then add your brand name at the end of the title through multiple steps then imported through a separate file into our system.

At next step Amazon returns Errors for incorrect UPC values that are required to be verified, and post other products with your consent.


2) There is no visibility in the ChannelSale “dashboard” to see what products are on which channels.

Reply) The demo was given regarding the same to your team and we can arrange more demos as required. This feature is available by viewing the marketplace labels or by viewing the open listings page under the following paths:

Navigation Links - Inventory > Grouping > Manage Labels

Navigation Links - Calculus Reports > MarketPlace > MarketPlace Performance Summary

3) We found no dashboard-based ability to list a product ourselves.

Reply) This was also covered in the demo that the automated product listing options are available on the dashboard as most basic functionalities. We can arrange more demos as required.

4) We have “manually” put tracking in a channel-order.

Reply) This automated process is fully stable and being utilised by many of our clients for many years.
Handling procedures covered in the demo handover alongwith setup checklist with your team, can be repeated at your availability. In case any order gets missed then our team shares detailed monitoring log to ensure no discrepancies and issue findings with resolutions for isolated cases for buyer entered incorrect data, or outage from related marketplace API, or old orders not imported before starting setup cutoff date.


5) They only use Google Meet which has been clunky at best

Reply) This is a temporary issue and we have other team members present during the meeting as back-ups in case there are network issues. We also connect via direct Phone calls, and have shared in our first email subject Minutes of meeting the direct Phone numbers of 5 members for backup and senior level escalations wherever required.

6) We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them

Reply) This could be a temporary issue and we will take precautions for the same. Also shared backup members direct contacts.

7) It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer)

Reply) We were multitasking on several of your marketplaces setups at the same time, details of daily progressions series of events shared in email thread - Minutes of Meet.
We were suggested to export the file from the source and remove the brand name in order to post the correct information on eBay. Since your team was not able to make these changes in the source feed from your end, we had to fix via custom multiple steps as a workaround that got completed, pending one typo that would get fixed in next posting.

===

We await your response to proceed, and again assure you of all resolutions.

Your business is important to us, we are happy to assist simplify multi-marketplace sales growth.

ChannelSale team

KC Appliance Parts

Location United States
Time spent using app About 4 hours

They try to sucker you in with $51/month then tell you that it's $249+/month. Don't waste your time.

Developer reply

August 20, 2022

Greetings,
Sorry for any misunderstanding. Kindly check we have shared our pricing plans on the introduction email and the same is published on our Shopify App listing page and our website, that differentiates the features and service levels offered in different plans, with option to swap between plans anytime per your changing needs.
On our call for requirement discussion, we specifically explained the differences in plans and the service and support we have to offer for each plan. If you feel that there is any discrepancy we are happy to clarify that on email and phone.
Looking forward to hearing from you to assist in simplifying managing your multi-marketplaces by automated sync'ing product listings, inventory and orders.
Thank you,
ChannelSale team

massiveproduct

Location United States
Time spent using app 23 days

ChannelSale is awesome. It automatically syncs inventory orders from Shopify product listings with Wayfair, Amazon, Houzz, Walmart & most major marketplaces. It also replicates creating product listings. I will recommend ChannelSale to everyone who wants to manage growing online sales hassle-free.

Developer reply

August 20, 2022

We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-marketplaces online sales.

ChannelSale team

findsolutions957

Location United States
Time spent using app 19 days

I made the decision to expand my online business across numerous eCommerce platforms, and I was concerned about the onerous operational chores that lay ahead of me. Someone recommended ChannelSale, so I decided to give it a go. I am quite pleased with the services and assistance provided by ChannelSale personnel, who have helped my business expand by leaps and bounds.

Developer reply

June 1, 2022

Thank you! We are very happy to know your positive experience, and strive to do better. Its our pleasure working with your team.

ChannelSale Team

Jenston Girl

Location United States
Time spent using app 3 days

The app is absolutely confusing. I don't see where in the app I can link amazon. As matter a fact I don't see any channel links.

Developer reply

May 2, 2022

Dear Jenston Girl,

Kindly accept our apologies, we are improving user experience by adding more easy self help layers.
Our records indicate post your app install back in December 2021 our team tried reaching you till date intermittently 5 times via emails + phone, but no avail. You can contact us via email support@channelsale.com or toll-free phone +1-866-709-9495 to receive our app help guides or managed setup from dedicated managers at no cost.
Thank you for your interest, we are happy to assist.
Have a nice day.
ChannelSale Team

BlackfishForum

Location United States
Time spent using app 21 days

Channel Sale provides really amazing plugin for more productivity and convenience on ecommerce platforms. I am using its plugin for almost 1 year and I am very satisfied with its features.

Developer reply

April 27, 2022

Thank you for your positive review, it is great working with your team. We are very happy to know your experience, and we strive to do better.

ChannelSale Team

sellerloop

Location United States
Time spent using app 28 days

It has been six months using ChannelSale services. I am delighted that I opted ChannelSale. My team now easily manages all inventory.

Developer reply

April 4, 2022

We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.

ChannelSale Team

surefiresolutions

Location United States
Time spent using app 7 days

I am using ChannelSale software services for the past 5 years and I am very pleased with the services. The main benefit is we receive product sales performance reports with insightful best practices strategies.

Developer reply

February 22, 2022

Thank you for your positive review, it is great working with your team. We are very happy to know your positive experience, and we strive to do better.

ChannelSale Team

woocommerceboard

Location United States
Time spent using app 10 days

ChannelSale is the best software firm to amalgamate eBay and Amazon platforms into your eCommerce store. I prefer the eBay Amazon integration services of ChannelSale due to exemplary synchronization.

Developer reply

February 21, 2022

We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.

ChannelSale Team

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