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Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly. Spent all our time fixing bugs, and the software did not work as we were sold. And since we left ChannelSale, all our barcodes were removed on their way out. That was so kind of them.
Dear Seller,
We are sorry to hear about your experience. We await your response to the earlier shared resolutions, and offer free priority support till your setup milestones are successful.
Listed below your stated are our in-line replies marked as CS Reply):
1) Spent around a year and while the goal was 3 marketplaces, we never got Amazon listed correctly.
CS Reply) For Amazon, our email response on resolution is added here at end for quick reference, same was sent to your team on date 8 September 2022 stating:
“To update unique images on Shopify for these products and inform us to list on Amazon. On reviewing the swatch image issue we noticed you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes in Shopify so that image 1 is unique for all the child products.”
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2) Spent all our time fixing bugs, and the software did not work as we were sold.
CS Reply) Your products were already listed on Amazon and we were assisting in updating existing listings and creating new ones. Please note that in order to make changes on Amazon catalog you need to provide the same data that is already present in the Amazon catalog or else the posting will fail. Our software was updating the inventory and order for all marketplaces that were connected with ChannelSale.
In case where a bug or time lag is observed then as a standard practice we record findings every 3 hours in monitoring logs for continuous 3 days and share resolution on priority to confirm stability.
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3) all our barcodes were removed on their way out. That was so kind of them.
CS Reply) I have gone through the previous correspondences and see that the barcode weren’t added by your team in Shopify. For this, you had provided the UPCs along with the SKU numbers in an excel spreadsheet. We were not importing the barcodes from your Shopify Store.
We do not remove any data from anywhere without your permission, even if our subscription has ended still the listings remains yours on marketplaces.
===
From: ChannelSale
Date: 8 September 2022 at 4:20:44 AM GMT+7
To: xxx
Subject: Re: Re[2]: PK Lures - Amazon - Validation Report
Hello Chris,
Hope all is well at your end.
After investigation with multiple teams at Amazon, this issue is traced to be isolated to these specific products where images are duplicating.
Suggested fix - To update unique images on Shopify for these products and inform us to list on Amazon.
On reviewing the swatch image issue. we noticed that you have added the same image in the image 1 field for all the child products (Screenshot below). Please make changes so that image 1 is unique for all the child products.
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Thank you for your kind understanding, and we are grateful to assist. Feel free to reach us on email and phone to resolve with free priority support.
ChannelSale team
I found ChannelSale to be really beneficial to my company. ChannelSale assisted me in managing my operational affairs when I decided to add a few more channels to sell my products. Using this program, you can easily connect product listings, inventory, price, and more. After taking care of my day-to-day responsibilities, I focused on growing my business and reaching out to a larger customer base.
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.
ChannelSale Team
After selling my products through my website stores, I decided to make the most of giant e-commerce platforms like Amazon, eBay, etc. I was a little skeptical about it initially and hesitant to take such a huge leap. Then, one of my friends suggested ChannelSale and it’s amazing products to me. I must say, the awesome features of the integration tools made my task simpler than ever. It has become so much easier selling my extensive range of products through multiple platforms without any hassle.
Initially, when I was just trying to learn how to make the best use of this tool, I kept calling them and they were nice enough to come back with a prompt response. Their customer service is excellent, and they solved my issues immediately.
This way my business was pretty safe and stable and now thanks to the team at ChannelSale, it is growing by leaps and bounds.
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.
ChannelSale Team
I decided to use ChannelSale when I took my business at Shopify. I must say, it turned out to be a very productive experience. It is very easy and convenient to use, and its integration features took away my worries completely. Now, I don’t have to spend a lot of time on operational aspects of my business and I am left with enough time to focus on its expansion and growth. Its benefits are amazing and is surely a value for money product. Will surely recommend to serious online merchants who are keen to take their business to greater heights.
Thank you for your review, your invaluable trust. We are very happy to know your positive experience, and we strive to do better.
ChannelSale team
I'm really satisfied with the help I received from Channelsale in terms of e-commerce integration. They have provided timely and effective solutions even while providing excellent value for money. I would strongly recommend to everyone to use this platform.
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.
ChannelSale Team
ChannelSale provided me the most effective software. It comes with advanced tools, trusted services, and simple integration. The customer service was really pleasant and helpful. I was impressed with how quickly they created a template for my one-of-a-kind items. They have a huge amount of expertise in this area. In overall, I had a great experience.
Thank you for your trust and review. We are very happy to know your positive experience, and we strive to do better.
ChannelSale Team
I am very much satisfied with ChannelSale's services. I must say that after only a few days, I was an expert at using this program, which allowed me to streamline my business processes and focus on building and expanding my company. Kudos to the entire ChannelSale team for their outstanding help.
Thank you for your review, it is great working with your team. We are very happy to know your positive experience, and we strive to do better.
ChannelSale team
I joined ChannelSale on my friends’ recommendations. And very glad right now that I did Ever since I signed up, handling inventory has become much smoother and quicker. Everything now is much easier. I can now manage listing, feed optimization, real-time inventory, order fulfillment and more, of various marketplaces, webstores and comparison search engines, all at one place quickly and conveniently. Recommend them to all!!!"
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.
ChannelSale Team
It has been six months using ChannelSale services. I am delighted that I opted ChannelSale. My team now easily manages all inventory.
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.
ChannelSale Team
I have been using ChannelSale services and solutions for quite some time now. I would like to thank the entire team to be there and help and guide me which has resulted in a flourishing online business. Instead of focusing on day to day operations, I have time to focus on expanding and growing my business. Kudos to the entire team.
Dear BetCart Team,
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.
ChannelSale Team