ChannelSale , 47 reviews
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In comparison to others, ChannelSale offers better multi-channel e-commerce solutions. I was mostly looking for something to help me integrate my Amazon and eBay stores and improve my listings. I got a lot more than that through Channelsale. And their round-the-clock customer service made the experience even better. It was an amazing experience. Strongly suggested!!!
Thank you for your review, it is great working with your team. We are very happy to know your positive experience, and we strive to do better.
ChannelSale Team
When planning to take my business global, I decided to sell my range of products on several online marketplaces. My job was made easier, convenient, and hassle-free by ChannelSale that made setting up my business across several platforms easier than ever.
Dear EIZ Cart Team,
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.
ChannelSale Team
I used channelsale to sell my products online on Ecommerce platforms. It turned out to be a pretty fruitful experience, I must say. It's incredibly simple to use, and the integration features entirely alleviated my concerns. Now that I don't have to spend as much time on the operations of my firm, I have more time to focus on its expansion and growth.
Thank you for your review, it is great working with your team. We are very happy to know your positive experience, and we strive to do better.
ChannelSale Team
ChannelSale provides the best integration software services. The customer service was really pleasant and helpful. I was impressed with how quickly they created a template for my one-of-a-kind items. The staff is wonderful and always willing to assist. I had a great experience overall.
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.
ChannelSale Team
We are very much happy to use ChannelSale app as it meets all our multi-channel integration needs for product listings, inventory, orders and shipping tracking sync between Shopify, Amazon, eBay, Walmart Supplier, Google Shopping Actions, Sears, Newegg, Houzz, Jet, Etsy and many more shopping sites. Thanks to efficient professional services from ChannelSale team's experienced dedicated account managers, we save lot of time, are able to regularly increase products portfolio, increase products visibility for online buyers, centrally manage order fulfillment with ease, and hence our sales revenues are majorly increased since we started using this app. ChannelSale customer service is friendly, knowledgeable, easily accessible on phone and email on all days. I highly recommend this to online sellers/ manufacturers looking to scale up their multi-channel business and simplify management! Heartfelt Thanks ChannelSale team!
Thank you for your review, your invaluable trust. We are very happy to know your positive experience, and we strive to do better.
ChannelSale team
ChannelSale organizational failures that has led to this review. This service has been a waste of our time, has damaged our seller statuses on channels and caused lost sales and reputation damage. For those considering, be advised this was our experience with ChannelSale after one month of attempting to work with them. Our #1 goal was Amazon listing (the most challenging of our channels) with bonuses of linking Ebay and Etsy channels. - ChannelSale has failed to list anything on Amazon, our #1 Goal. Two calls a week for over a month and no progress whatsoever on Amazon. Not a single successful listing. ChannelSale could benefit from employee-training and an actual customer-service system for support. Email-strings of communication did not work (the model being used) and time just marched on without progress. - Poor technology. There is no visibility in the ChannelSale “dashboard” to see what products are on which channels. We we told there was...pretty big missed expectation.
o We found no dashboard-based ability to list a product ourselves. They want this done by them which would be fine but over a month later, not a single requested product has been listed. o ChannelSale's service integration with Shopify also continues to fail at order-syncing and pushing tracking information into channels. We have “manually” put tracking in a channel-order, notified ChannelSale of the sync-issue and we'll then get an email stating “it’s fixed”. However, they're looking at our manual-entry thinking somehow their sync started working. It hadn't. o Overall, ChannelSale needs to invest in technology and could benefit from their employees supporting customers from a professional environment – with better communications equipment and in environments conducive to working with customers. Support is abroad and every request is something like, "we will get back to you in some time". They only use Google Meet which has been clunky at best and most audio sounds like they are talking through a pillow (very, very muffled/garbled). - Poor Communication, Responsiveness and Lack of Organization. o We cannot understand most of what is communicated on the “calls” and there is no unique agenda. The ChannelSale calls are a rehash of past topics with little to no progress. We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them due to technological issues on their side.
o ChannelSale attempted to tell us “please check test listing” over and over even after we’ve already provided feedback. We have had to repeat ourselves countless times on our needs and asks and a month later - not a single listing on Amazon while getting close to the holiday shopping season.
o Need to improve attention to detail. We communicate something, and ChannelSale doesn't read it then waste call-time asking for the same thing we sent you a week or weeks earlier. This has been a complete waste of our time. See above for suggested fix – get real service-incident/tracking technology. Email isn’t the way. It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer). We recommend another service - this one has just wasted 5-6 weeks of our time, energy and hurt both our Seller statuses on two channels.
Dear,
We are sorry to hear about your experience with us. We assure you to handle your queries in the best possible way.
After receiving your email and review, our senior team immediately discussed with you on a group call and requested for 4 hours to complete your highlighted below 2 tasks and await your permission to proceed, or inform us of any other priority tasks.
1) Amazon Listings >> Post Non FBA SKUs after verifying the UPC values
2) eBay Listings >> Fix the typo in brand name in sample listing, repost for verification, then post all.
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Please find below the consolidated issues from your email + review with in-line replies:
1) Our #1 goal was Amazon listing (the most challenging of our channels)
Reply) We have posted 5 products on Amazon and a validation report was shared but, Amazon removed the listing due to non-permitted brand names appearing in your titles and descriptions.
As your team mentioned that you would be unable to make any changes in the source feed, we were required to engage our team in custom removal of the unrequired brand names and then add your brand name at the end of the title through multiple steps then imported through a separate file into our system.
At next step Amazon returns Errors for incorrect UPC values that are required to be verified, and post other products with your consent.
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2) There is no visibility in the ChannelSale “dashboard” to see what products are on which channels.
Reply) The demo was given regarding the same to your team and we can arrange more demos as required. This feature is available by viewing the marketplace labels or by viewing the open listings page under the following paths:
Navigation Links - Inventory > Grouping > Manage Labels
Navigation Links - Calculus Reports > MarketPlace > MarketPlace Performance Summary
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3) We found no dashboard-based ability to list a product ourselves.
Reply) This was also covered in the demo that the automated product listing options are available on the dashboard as most basic functionalities. We can arrange more demos as required.
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4) We have “manually” put tracking in a channel-order.
Reply) This automated process is fully stable and being utilised by many of our clients for many years.
Handling procedures covered in the demo handover alongwith setup checklist with your team, can be repeated at your availability. In case any order gets missed then our team shares detailed monitoring log to ensure no discrepancies and issue findings with resolutions for isolated cases for buyer entered incorrect data, or outage from related marketplace API, or old orders not imported before starting setup cutoff date.
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5) They only use Google Meet which has been clunky at best
Reply) This is a temporary issue and we have other team members present during the meeting as back-ups in case there are network issues. We also connect via direct Phone calls, and have shared in our first email subject Minutes of meeting the direct Phone numbers of 5 members for backup and senior level escalations wherever required.
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6) We experienced calls with massive background noise (trains in background, dogs fighting...) and inability to understand them
Reply) This could be a temporary issue and we will take precautions for the same. Also shared backup members direct contacts.
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7) It took two weeks to get a simple "brand name" misspelling fixed (our company name!) on Ebay (they published listings to Ebay and never checked for accuracy - the burden is on us, the customer)
Reply) We were multitasking on several of your marketplaces setups at the same time, details of daily progressions series of events shared in email thread - Minutes of Meet.
We were suggested to export the file from the source and remove the brand name in order to post the correct information on eBay. Since your team was not able to make these changes in the source feed from your end, we had to fix via custom multiple steps as a workaround that got completed, pending one typo that would get fixed in next posting.
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We await your response to proceed, and again assure you of all resolutions.
Your business is important to us, we are happy to assist simplify multi-marketplace sales growth.
ChannelSale team
Using ChannelSale App has turned out to be the best decision I have taken. It has helped me meet multi-channel integration for inventory, integration, product listings, helping me provide the best and the most efficient customer services. I am now effortlessly able to add more to my product listings and keep a tab on inventory. The app has also helped me in enjoying a robust presence among online buyers as my products are now enjoying greater visibility.
ChannelSale App is actually a very easy to use, a reliable, efficient, app that has changed the way I used to do my online business. I can easily access it through my email or phone and keep updated about my business. I would definitely suggest this app to all those online merchants and traders out there who wish to step up their multi-platform online business and simplify operational issues to a significant extent. Really happy to have been using this app.
Dear Direct Curtains team,
We are in gratitude for your kind words! Its our pleasure assisting in simplifying increasing multi-channel online sales.
ChannelSale Team
ChannelSale is one of the top leading providers of e-commerce software solutions. The features & templates are quite simple to use, and they may help you give your listings a really professional appearance. The staff is wonderful and always willing to assist. I will undoubtedly suggest it to everyone.
Thank you for your trust and review. We are very happy to know your positive experience, and we strive to do better.
ChannelSale Team
I tried a couple of times to install the app but each time i got an error. after subscribing i jsut get error:
Object moved
Object moved to here.
Done
Dear Kijo,
We apologize for the inconvenience, this temporary occurred issue is resolved. We are already communicating via email with you on this same matter, as follows:
We provide fully managed setup services at no extra cost. Once you have installed the app, please inform us in order to activate the ChannelSale account. These steps have been put in place so that we can comply with Shopify's guidelines. Our application acts as a connector between Shopify and your online marketplaces.
Once your ChannelSale account has been activated, our team would complete the mappings within our dashboard to import the data from Shopify, set it up, & link it up with all marketplaces & other shopping sites.
Also, our records indicate that we used to manage your online marketplaces in 2017 under the business name: Haba trading B.V. and Michelle used to be our point of contact.
We are available via email support@channelsale.com or tollfree helpline # +1-866-709-9495 for any assistance.
Thanking you for your co-operation, assuring you best services.
After 5 weeks of testing still problems, they charge me also during the trial period,
Dear Antonio,
At earlier time you posted this review, the option to post our reply here wasn't available from Shopify, hence we are filling in here now per same reply as was shared with you on email at that same earlier time.
We are sorry to hear about your experience with us. We assured to handle your queries in the best possible way.
Kindly note, Trial plan is limited to individual products import based from standard XLS import format, whereas your products are variations import via API that required additional support from our developers. This information was shared with you prior to signup over phone + email, received your acknowledgement on same via email.
Listed below the series of events along with the tasks achieved by our team:
- Sign up date - 25th July 2018
- 27th July - Feed imported into ChanneSale 10 products (Shopify rule) & 1st feed validation report sent to you (email subject line- Milano Straps - Feed Import Validation Report - Stage 1)
- 30th July - As there we invalid UPC's present in Shopify, the test products could not be posted on eBay
- 1st August - Sample products posted on eBay and shared with you
- 7th August - Entire catalog posted on eBay
- 8th August - Amazon listing posted and we shared the details with you
- 9th August - 748 products imported into ChannelSale from Shopify
- 10 August - 1st eBay validation report shared with you (email subject line - Milano Straps - eBay Validation Report - Stage 1), we received your confirmation as well
- 14 August - 2nd validation report shared with you (email subject line - Milano Straps - eBay Validation Report - Stage 2)
- 14 August - 2nd validation report shared with you with a success rate of 91.57% (email subject line - Milano Straps - Feed Import Validation Report - Stage 2)
► As you can see for the above series of events, we have imported your entire catalog in our platform and we have also posted these products on eBay and Amazon.
We had further requested you via email & voice mail on August 18th, 2018 to kindly help us clear out any doubts by way of scheduling a joint tele-meet along-with our concerned team members, so that we are all on same page to expedite any pending tickets if at all.
Thank you for your understanding and support - ChannelSale Team.