CWILL:AI Chatbot &Live Chat

We appreciate your feedback and taking the time to leave us a review! We are delighted that you are happy with the support.

We will continue to strive in always trying to provide the best possible user experience to everyone. Thank you again!

If you ever have any questions or suggestions, please don't hesitate to reach us out! We are always available to help.

Emma

ChatWill AI Customer Support Team.

Thank you so much for the amazing review! We’re thrilled to hear the app worked instantly for your store and helped drive immediate customer engagement.

It’s also great to know our support team was able to quickly assist when you ran into limitations due to your store size. We understand how important speed and reliability are, especially for larger stores, and we’re always happy to help whenever needed.

We truly appreciate your support and look forward to continuing to grow with your business!

Best Regards,

Kim|ChatWill AI Support Team

Bonjour à nouveau,

Je m'appelle Sophie et je fais partie de l'équipe d'assistance ChatWILL de CWILL. J'espère que vous allez bien.

Merci de nous avoir fait part de vos commentaires. Nous comprenons vos préoccupations concernant le temps de réponse, les réponses de l'IA et les notifications mobiles.

Pour clarifier les choses, lorsque l'IA est activée, elle traite automatiquement les messages entrants des clients. Dans ce mode, les notifications push ne sont pas nécessairement déclenchées pour chaque message, car le système considère que la requête a déjà été traitée par l'IA.

Si vous préférez un traitement exclusivement humain, vous pouvez désactiver l'IA. Dans ce cas, les conversations peuvent être transférées et attribuées à un agent.

Cependant, le comportement des notifications dépend également de la configuration de la boîte de réception et des paramètres d'attribution. Nous vous recommandons également de vous assurer que :

- Les notifications de l'application mobile sont entièrement activées dans les paramètres de votre appareil

- Les règles d'attribution des agents sont correctement configurées afin que les messages vous soient acheminés correctement

- Les paramètres d'escalade sont activés si vous souhaitez recevoir des alertes de transfert de l'IA vers un humain

Nous apprécions vos commentaires visant à améliorer la visibilité et l'expérience de réponse. Merci de votre compréhension et de votre soutien.

Sophie
Équipe du service client ChatWILL

Thank you so much for taking the time to send us 5-stars! We value so much your feedback and we are delighted that you are happy with the app.

We’ve built Chatwill with care and intention, so knowing it’s bringing value to you really encourages our whole team. 💛

Thank you again and we promise to work hard to make Chatwill better every day.

Sophie
ChatWILL Customer Support Team of CWILL

Thank you so much for taking the time to send us 5-stars! We value so much your feedback and we are delighted that you are happy with the app.

We’ve built Chatwill with care and intention, so knowing it’s bringing value to you really encourages our whole team. 💛

Thank you again and we promise to work hard to make Chatwill better every day.

Sophie
ChatWILL Customer Support Team of CWILL

Thank you so much for your kind words! 😊 We're really glad to hear that you had a great experience with our support team. Providing efficient and polite assistance is always our goal, and it’s wonderful to know we were able to help you resolve your issue smoothly. If you ever need anything else, we’re always here for you! 💖

Best Regards,

Kim|ChatWill AI Support Team

Thank you very much for taking the time to leave us a review. We are honored to be in service to your needs. We promise to continue to strive to provide the best possible experience.

Thank you again. All the best to you there. 😍

Regards,
Sophie
ChatWill AI Customer Support Team of CWILL

Thank you very much for taking the time to leave us a review. We are honored to be in service to your needs. We promise to continue to strive to provide the best possible experience.

Thank you again. All the best to you there. 😍

Regards,
Emma
ChatWill AI Customer Support Team of CWILL

Thank you so much for your kind words! 😊

We’re really glad to hear that you’re enjoying the app and finding it easier to use compared to others you’ve tried. It’s also great to know that our support team has been helpful and responsive—that’s something we truly strive for.

If there’s anything more we can do to improve your experience or any features you’d love to see, feel free to let us know anytime. We’re always here to help! 🚀

Best Regards,

Kim|ChatWill AI Support Team

Thank you so much for your amazing feedback! 😊 We’re thrilled to hear that your first experience with the app has been a great one. It means a lot to know that the customer support features are already making a positive impact for your TRIBE! We’re excited to continue supporting your journey and helping your community grow. 🚀

Best Regards,

Kim|ChatWill AI Support Team