ChatWILL:AI Chatbot &Live Chat
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (79)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for providing instant responses to customer inquiries, enhancing satisfaction and reducing wait times. The AI Assistant feature is valued for delivering specific answers about policies and products. It's easy to set up, customize, and integrates well with store themes. The support team is praised for being interactive and resolving issues quickly, contributing to efficient daily interactions and excellent customer service.
Refine
-
By rating
This App first of all i like the AI feature, its smooth and easy to set up. i recommend business owners to use this App it solves alot of issues, Answers everyone in seconds, it displays products on your to your customers. the customer service is fast and nice (thanks Emma)
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that you’re enjoying the AI feature and found the setup smooth and easy. It’s great to know the app is helping your business respond smoothly to customers and showcase products effectively—that’s exactly what we aim for!
Your kind words about our support team mean a lot as well. We’ll be sure to pass your thanks along to Emma—she’ll be delighted to hear it! 💙
If there’s ever anything more we can do to support you, feel free to reach out anytime. Thanks again for your recommendation! 🚀
Best Regards,
Kim|ChatWill AI Support Team
First of all the App Support Team is very Interactive and Friendly, Specially Nona she had Resolved the Issue of Branding under a minute... Simple and minimal Inbox widget for Premium brands, and last the best feature i like is AI Assistant so Users do not waits for 8-9 hours for our Reply
Thank you so much for taking the time to send us 5-stars! We value so much your feedback and we are delighted that you are happy with the app.
We’ve built Chatwill with care and intention, so knowing it’s bringing value to you really encourages our whole team. 💛
Thank you again and we promise to work hard to make Chatwill better every day.
Sophie
ChatWILL Customer Support Team of CWILL
so far so good, I like it much better than all the others I've tried. They are very quick to respond to any help you need, and chat was very easy to setup.
Thank you so much for your kind words! 😊
We’re really glad to hear that you’re enjoying the app and finding it easier to use compared to others you’ve tried. It’s also great to know that our support team has been helpful and responsive—that’s something we truly strive for.
If there’s anything more we can do to improve your experience or any features you’d love to see, feel free to let us know anytime. We’re always here to help! 🚀
Best Regards,
Kim|ChatWill AI Support Team
De L'IA qui se fait passer pour de l'humain, des heures entre chaque question, l'appli n'est pas au top, un client écrit mais si on est pas constamment le nez sur son PC on n'est pas averti par notification sur son mobile c'est vraiment nul !
Bonjour à nouveau,
Je m'appelle Sophie et je fais partie de l'équipe d'assistance ChatWILL de CWILL. J'espère que vous allez bien.
Merci de nous avoir fait part de vos commentaires. Nous comprenons vos préoccupations concernant le temps de réponse, les réponses de l'IA et les notifications mobiles.
Pour clarifier les choses, lorsque l'IA est activée, elle traite automatiquement les messages entrants des clients. Dans ce mode, les notifications push ne sont pas nécessairement déclenchées pour chaque message, car le système considère que la requête a déjà été traitée par l'IA.
Si vous préférez un traitement exclusivement humain, vous pouvez désactiver l'IA. Dans ce cas, les conversations peuvent être transférées et attribuées à un agent.
Cependant, le comportement des notifications dépend également de la configuration de la boîte de réception et des paramètres d'attribution. Nous vous recommandons également de vous assurer que :
- Les notifications de l'application mobile sont entièrement activées dans les paramètres de votre appareil
- Les règles d'attribution des agents sont correctement configurées afin que les messages vous soient acheminés correctement
- Les paramètres d'escalade sont activés si vous souhaitez recevoir des alertes de transfert de l'IA vers un humain
Nous apprécions vos commentaires visant à améliorer la visibilité et l'expérience de réponse. Merci de votre compréhension et de votre soutien.
Sophie
Équipe du service client ChatWILL
Customer service has been very helpful, and app is pretty easy to use.
Thank you for your wonderful review! We're delighted to hear that you've found our customer service helpful and the app easy to use. Providing a smooth experience and responsive support is always our goal. We truly appreciate your feedback and look forward to continuing to support your success. If you ever have any questions or suggestions, please don't hesitate to reach out!
Best regards,
Kim|ChatWill AI Support Team
optimum app
We received your review and thanks for taking the time to write such a favorable comment. It was a great honor to be of assistance to you. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. 😍
Best Regards,
Sophie|ChatWILL AI Support Team
Nice customer service，very helpful！
We appreciate your feedback and taking the time to leave us a review! We are delighted that you are happy with the support.
We will continue to strive in always trying to provide the best possible user experience to everyone. Thank you again!
If you ever have any questions or suggestions, please don't hesitate to reach us out! We are always available to help.
Emma
ChatWill AI Customer Support Team.
Very happy with the level of support with this App and the level of customer support the app itself brings to our own customers!
We received your review and thanks for taking the time to write such a favorable comment. It was a great honor to be of assistance to you. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. 😍
Best Regards,
Sophie|ChatWILL AI Support Team
makkelijk geinstalleerd en goed te gebruiken.
Hartelijk bedankt dat u de tijd heeft genomen om ons 5 sterren te geven. We stellen uw feedback en steun voor de app enorm op prijs. We hebben Chatwill met zorg en aandacht ontwikkeld, dus het is fantastisch dat u er waarde aan hecht. Dat motiveert ons hele team enorm. 💛
Neem gerust contact met ons op als u ondersteuning nodig heeft.
We staan altijd klaar om u te helpen.
Nogmaals bedankt.
Sophie
ChatWILL Klantenserviceteam van CWILL
Fantastic experience with Sophie. Quick and efficient, thank you
Thank you so much for taking the time to send us 5-stars! We value so much your feedback and we are delighted that you are happy with the app.
We’ve built Chatwill with care and intention, so knowing it’s bringing value to you really encourages our whole team. 💛
Thank you again and we promise to work hard to make Chatwill better every day.
Sophie
ChatWILL Customer Support Team of CWILL
