Chargeback AI ‑ ChargePay

After 3 weeks of research, multiple phone calls of auditing all of the "chargeback services / RDR services, etc" - we are so glad we realized that Chargeback AI is the best option (and most state of the art) option for Shopify stores. The highest level of automation, the highest level of Shopify integration, speedy onboarding, and an extremely high level of attention to detail and customer care. We will be a long time customer and refer all of our network to be onboarded. Amazing solution. Saved our operation !

Best combination and usage of AI to provide most accurate information to fight CB by generating everything on automode - it is insane, saving so much time!

We’ve had an excellent experience with this app. From a technology standpoint, it’s reliable, intuitive, and integrates seamlessly into our workflow. What really sets it apart is the team behind it. They are consistently responsive, collaborative, and proactive in helping us optimize how we use the platform. It’s rare to find a partner that combines technical strength with this level of service. Highly recommended.

Great Company, A+++....THEY CARE....Really NO BS.
Great Communication and they are on top of it.....They may be one of the best apps to add to your network on Shopify.
If you despise criminals and fraudsters, Chargeback AI is who you want on your team 100%.
- jacques@superwater.com

Hello, I am the CEO of J. Peterman. We use this service and it is excellent, from the actual technology's functionality to their teams' responsive service level to our teams' questions, etc. Rare combination. Highly recommend.

Highly recommended for serious Shopify stores

I recently had a call directly with EL Mehdi, the CEO, and that alone says a lot about this app. The level of personal involvement and understanding of our business was outstanding. No generic pitch — EL Mehdi immediately understood our setup and offered very tailored, practical solutions.

The app itself is extremely powerful:

• Early dispute detection via Visa & Mastercard alerts helps prevent chargebacks before they escalate.

• AI-driven dispute management based on fulfillment data, fraud signals, and customer communication.

• Very cost-efficient compared to competitors charging up to 25% per dispute — this solution is significantly cheaper and pays for itself instantly
.
• Huge reduction in operational effort, allowing our team to focus on customer support instead of manual dispute handling.

Support is exceptional and truly hands-on. Being able to speak directly with the CEO, get fast feedback, and discuss custom solutions is rare — and extremely valuable.

If you’re running a store with meaningful revenue and chargebacks are a real topic for you, this app is a no-brainer.

Excellent app, and support is excellent! highly recommended for anyone having issues with lost revenue on chargeback . they will hold your hand until you get it thru .. 5 stars .

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight

Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing.

Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves.

ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful.

Main Issues:
- Zero control over which disputes they handle
- Support feels automated and takes ages to address problems and ends up ignoring the concerns
- Dashboard claims they're doing work they haven't actually done
- You're charged even when they don't submit anything

Hopefully helpful feedback on improvements:
- Let merchants choose which disputes to automate
- Faster, more helpful support that actually solves issues
- Be transparent about what actions they've actually taken
- Give merchants more control over the process

As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.

We have been having issues with some friendly Fraud, Tolga and his team are getting us into the right direction, i have had loses before but not anymore while working hand on hand with Chargepay team

I’ve seen a huge improvement in managing chargebacks since I started using Chargepay. Their team is incredibly supportive.