ChargePay‑Chargeback AI Agent

Don't try this app, literally there is no case that I won in all my chargeback.
they don't respond to chargebacks and dispute and hold it until 48 hours before of its due date.
I complain many times to them regarding my casee, and they have done nothing so far.

They are a BIG SCAM, don't waste your money

Excellent app, super easy to use in comparison to competitor apps. Very speedy customer support, and everything was set up a lot quicker than I thought. I feel confident having them manage my chargeback processing.

Very responsive and nice

Very nice! Support is also very good too

Switched from Chargeflow to ChargePay

We recently implemented Chargepay to help with our chargebacks and we couldn't be happier. Their success rate has been great! Would highly recommend for anyone who needs help saving time filing chargeback responses.

Great Company, A+++....THEY CARE....Really NO BS.
Great Communication and they are on top of it.....They may be one of the best apps to add to your network on Shopify.
If you despise criminals and fraudsters, Chargeback AI is who you want on your team 100%.
- jacques@superwater.com

easy to use and friendly support team

Highly recommended for serious Shopify stores

I recently had a call directly with EL Mehdi, the CEO, and that alone says a lot about this app. The level of personal involvement and understanding of our business was outstanding. No generic pitch — EL Mehdi immediately understood our setup and offered very tailored, practical solutions.

The app itself is extremely powerful:

• Early dispute detection via Visa & Mastercard alerts helps prevent chargebacks before they escalate.

• AI-driven dispute management based on fulfillment data, fraud signals, and customer communication.

• Very cost-efficient compared to competitors charging up to 25% per dispute — this solution is significantly cheaper and pays for itself instantly
.
• Huge reduction in operational effort, allowing our team to focus on customer support instead of manual dispute handling.

Support is exceptional and truly hands-on. Being able to speak directly with the CEO, get fast feedback, and discuss custom solutions is rare — and extremely valuable.

If you’re running a store with meaningful revenue and chargebacks are a real topic for you, this app is a no-brainer.

We’ve had an excellent experience with this app. From a technology standpoint, it’s reliable, intuitive, and integrates seamlessly into our workflow. What really sets it apart is the team behind it. They are consistently responsive, collaborative, and proactive in helping us optimize how we use the platform. It’s rare to find a partner that combines technical strength with this level of service. Highly recommended.

Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight

Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing.

Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves.

ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful.

Main Issues:
- Zero control over which disputes they handle
- Support feels automated and takes ages to address problems and ends up ignoring the concerns
- Dashboard claims they're doing work they haven't actually done
- You're charged even when they don't submit anything

Hopefully helpful feedback on improvements:
- Let merchants choose which disputes to automate
- Faster, more helpful support that actually solves issues
- Be transparent about what actions they've actually taken
- Give merchants more control over the process

As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.