ChargePay: Win Chargebacks AI
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Reviews (19)
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We recently implemented Chargepay to help with our chargebacks and we couldn't be happier. Their success rate has been great! Would highly recommend for anyone who needs help saving time filing chargeback responses.
After 3 weeks of research, multiple phone calls of auditing all of the "chargeback services / RDR services, etc" - we are so glad we realized that Chargeback AI is the best option (and most state of the art) option for Shopify stores. The highest level of automation, the highest level of Shopify integration, speedy onboarding, and an extremely high level of attention to detail and customer care. We will be a long time customer and refer all of our network to be onboarded. Amazing solution. Saved our operation !
Great Company, A+++....THEY CARE....Really NO BS.
Great Communication and they are on top of it.....They may be one of the best apps to add to your network on Shopify.
If you despise criminals and fraudsters, Chargeback AI is who you want on your team 100%.
- jacques@superwater.com
Thanks so much for your feedback, Jacques! We’re really glad the team’s communication and support have stood out for you — that’s exactly what we aim for. If you ever need anything else, just let us know.
Excellent app, super easy to use in comparison to competitor apps. Very speedy customer support, and everything was set up a lot quicker than I thought. I feel confident having them manage my chargeback processing.
Best combination and usage of AI to provide most accurate information to fight CB by generating everything on automode - it is insane, saving so much time!
Thank you for the thoughtful review! We’re happy to hear ChargePay has helped streamline your dispute process and that early detection and support have made a difference. We appreciate you recommending us to other serious stores!
easy to use and friendly support team
Highly recommended for serious Shopify stores
I recently had a call directly with EL Mehdi, the CEO, and that alone says a lot about this app. The level of personal involvement and understanding of our business was outstanding. No generic pitch — EL Mehdi immediately understood our setup and offered very tailored, practical solutions.
The app itself is extremely powerful:
• Early dispute detection via Visa & Mastercard alerts helps prevent chargebacks before they escalate.
• AI-driven dispute management based on fulfillment data, fraud signals, and customer communication.
• Very cost-efficient compared to competitors charging up to 25% per dispute — this solution is significantly cheaper and pays for itself instantly
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• Huge reduction in operational effort, allowing our team to focus on customer support instead of manual dispute handling.
Support is exceptional and truly hands-on. Being able to speak directly with the CEO, get fast feedback, and discuss custom solutions is rare — and extremely valuable.
If you’re running a store with meaningful revenue and chargebacks are a real topic for you, this app is a no-brainer.
Thank you for the thoughtful review! We’re happy to hear ChargePay has helped streamline your dispute process and that early detection and support have made a difference. We appreciate you recommending us to other serious stores!
We’ve had an excellent experience with this app. From a technology standpoint, it’s reliable, intuitive, and integrates seamlessly into our workflow. What really sets it apart is the team behind it. They are consistently responsive, collaborative, and proactive in helping us optimize how we use the platform. It’s rare to find a partner that combines technical strength with this level of service. Highly recommended.
We appreciate your review! It’s great to know the integration and support have worked well for your workflow. Thanks for sharing your experience — we’re here if you need anything else.
Hello, I am the CEO of J. Peterman. We use this service and it is excellent, from the actual technology's functionality to their teams' responsive service level to our teams' questions, etc. Rare combination. Highly recommend.
Thank you for the high praise! We’re glad our team could support you effectively and that the app is working well for your store. Your recommendation means a lot.
Aplicativo acho o melhor do mercado, super indico, ajuda prevenir muitos problemas.
