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Running two online stores, I thought I'd found a solution when I discovered ChargePay. After testing it on both stores, I have some feedback and insight
Automated chargeback, a dashboard to monitor disputes, PDFs generated to combat chargebacks, etc.. But several issues emerged that need addressing.
Here's what happened: On one store, we had a standard credit card chargeback. On the other, a customer made a PayPal enquiry about an address issue which we resolved over the phone ourselves.
ChargePay didn't submit anything to PayPal, yet still charged their fee. When I questioned this, their dashboard showed they'd handled everything (they hadn't) and support was frustratingly unhelpful.
Main Issues:
- Zero control over which disputes they handle
- Support feels automated and takes ages to address problems and ends up ignoring the concerns
- Dashboard claims they're doing work they haven't actually done
- You're charged even when they don't submit anything
Hopefully helpful feedback on improvements:
- Let merchants choose which disputes to automate
- Faster, more helpful support that actually solves issues
- Be transparent about what actions they've actually taken
- Give merchants more control over the process
As a new app since 2023, there's room for improvment. While automated chargebacks sounds great, this isn't quite ready yet. I'd wait until they sort these issues out. If you do install it, carefully track what they actually submit versus what they claim credit for.
Chargebacks were a constant headache until I found chargepay. Their expert team has made all the difference.
I’ve seen a huge improvement in managing chargebacks since I started using Chargepay. Their team is incredibly supportive.
Installed because our customer support team keeps being overloaded. We primarily use the AI dm feature for Instagram, and the AI looks up people's order infors just from a screenshot of a thankyou page it's so useful would recommend.
Bra applikation, jag kunde få hjälp från supportteamet om mitt Klarna-problem och återbetalning, mycket nöjd med appen, jag rekommenderar den
Struggling with chargebacks? Chargepay is the answer. Togla and his team are the best in the business.
Since using chargepay, my chargeback rate has decreased significantly. The support from Tolga and his team is invaluable.
Chargepay is a game-changer for dropshippers facing chargeback issues. The support from their team is top-notch.
If you're tired of losing money to chargebacks, Chargepay is the solution you need. Their team is fantastic at resolving issues.
Chargepay has turned my chargeback nightmares into manageable tasks. I can't thank their team enough.