Reviews (78)
Refine
-
By rating
I was shocked to see how well this app performs with such scant information. The setup was straightforward although they'd be wise to apply the selected color to various chat icon styles like Helpscout, etc. All in all it's a great tool to move away from the old FAQ/ help center model.
Thank you so much man! We are glad that we helps!
My first impressions (and review) were very negative, however for the last month the App improved significantly and now is much more useful. The Chatbot is now able to "learn" the shop policies and to give relevant answers to questions regarding shipping and return conditions etc. Also the product recommendations improved a lot. The support team is very responsive and open for feedback.
So, to summarise: not yet perfect, but very promising and actually helpful AI Customer service.
I am deeply sorry for the inconvenience you experienced. We have fixed the bug and it should be working properly now. Several other stores have already started using it. If you would like to use it again, please reinstall. Thank you for your feedback!
this app is a must-have app for any Shopify store owner. Since installing it, I have seen a significant reduction in customer inquiries, as the bot is able to quickly and accurately answer any questions. It has been a real time-saver and has allowed me to focus on other areas of my business.
Thank you soooooo much!!!!
Hope we can help your business everyday!!!
I was skeptical about using a chatbot for my customer service needs, but this app has exceeded my expectations. It is easy to install and has seamlessly integrated with my store. Customers love the convenience of being able to chat with the bot and get their questions answered in real-time. I highly recommend this app to anyone looking to improve their customer service.
I was drowning in customer messages, most just quick questions. I needed to automate responses to regain my time and sanity. This app delivered.A customer recently asked about shipping rates, the bot provided details immediately. "Thanks, that's all I needed!" they replied. Before, that exchange would've taken 15 minutes of back-and-forth. Now the AI handles all such brief queries - over 100 daily. No more wasted hours on unimportant messages.
Unfortunately, could not get passed setup. Program could never finish loading its Basic Setup Menu and Membership Menu for setting up. Also the few changes that I was able to make with the other menus that it has, they did not save my modifications. They need to debug their setup program. Also it would be good to see how the chatbot works before installing to your main theme.
It's a bug and we've fix it,go ahead and try again,you will be pleased!
L'outil est vraiment tres bien fait et permet de customiser des réponses client vraiment tres fine. Le service support et super reactif et concilliant. Je recommande les yeux fermés
I've tried all the AI chatbots for Shopify, and HEIChat is by far the best! SO easy to set up. I love that I can choose Claude as my AI model as it works best for my brand. This is the second business I have that is using this on the website, and it works beautifully! And, great support. I have nothing bad to say about it at all.
Très bon service à la clientèle et excellant produit!
Really love the app it integrates smoothly with my site and the customization is beyond amazing. Hopefully my store will get the WhatsApp integration someday. Other than that it’s a really nice definitely recommend
Terrific so far. Very happy with HeiChat and the simplicity of installation
Great service by Dave, HeiChat is timely and accurate, and Dave's assistance ensured that I had a seamless interaction. I highly recommend their service for reliable customer support!
Die Handy-App ist sehr nützlich, man kann jederzeit die Antworten der KI und die Tickets einsehen.
Excellente appli ! Lorsque l’on entraîne le chatbot, il comprend très vite où l’on souhaite en venir afin de répondre au mieux au client.
I was skeptical about chatbots. It seams that now they work better with this ChatGPT integrations. Happy to keep using it and see what new updates come.
Es ist so gut. Wir mögen es.. Spart Zeit und fühlt sich menschlich an.
Setup is very convenient, free version has comprehensive features. Let's launch it for a few days to see the effect.
I downloaded the mobile app HeiChat, and when my customer submitted a ticket, I saw it immediately on my phone. I have tried so many apps, and this is the only one.
Heichat allows you to choose the Claude series AI, which is a great alternative of ChatGPT.
For the moment it is very good, the only small drawback that I would like to be able to tell the bot how it should respond. But well, I love this app.
Great app,I'm trying it out and it works fine so far.
My friend recommended an AI chatbot for their store, and I found it very convenient! they don't charge based on the number of agents, and most functions can be used for free in the basic version. I highly recommend it.
Perfect support for RTL. I tested so many products, this is the only one!
I have been looking for similar products that support real-time viewing on mobile phones. Their mobile app is very convenient, and new messages can be pushed directly. This is what I want.
Convenient setup without the need for workflow. Can choose AI models, very user-friendly.
this app has proven its worth, elevating my Shopify store's service to the next level.Installing it was a breeze, and I was amazed by its intuitive interface. In no time flat, the bot was operational, fielding customer inquiries and recommending relevant products tailored to their tastes. This freed me up to concentrate on procuring and curating inventory, reassured that my clientele was in capable hands. But the real revelation came just the other day when reviewing sales data. To my astonishment, the bot had already generated over $500 in revenue, handily offsetting the subscription cost.
a client messaged asking for an update on delayed shipment. I find this app automatically pulled up the details and let the customer know it would arrive in 2 more days. The entire exchange took seconds without me having to manually look up anything.
This app handles basic customer requests like order status, tracking, with any language,Now I no longer waste time repeatedly answering the same simple questions.
this app has become an indispensable part of my customer service team. It can access my store policies and product listings without any effort and responds immediately to customers’ queries. It has been an immense help in improving customer satisfaction and increasing sales by providing prompt and accurate information to my customers.
I was pleasantly surprised by how seamlessly this app integrated with my Shopify store. It streamlined my customer service processes and delivered prompt assistance to my customers, resulting in higher satisfaction rates.
I installed this plugin and it has been a game changer for my business!
The bot is able to access my store policies and inventory, allowing customers to chat with it and receive recommendations for products.
The convenience of the bot has improved my customer experience tenfold!