HeiChat: ChatGPT Sales Chatbot

We run a complex biotech/health company and I was very surprised and impressed with the depth of knowledge provided by this Chatbot. It has saved us lots of work and converted queries to plenty of sales. Customer support is also good and emails are sent if the Chatbot can't answer. Highly recommend.

Have been using this app for almost a month.

Pros: Simply excellent at answering store policy questions, but you really have to go to the best AI agents to get quality answers. ChatGPT 5 is amazing, a lot better than the more basic ones. When will I get my order? When are you restocking this? Do you ship to country X? Do you have a physical store? All these questions are answered better than a human would.

Average: product recommendations. Here, it all depends on your own descriptions, as the bot is limited to the info you have on your site. If your site info is detailed and comprehensive, you can get very decent suggestions.

Product search is also ok, but it is not apparent, so few customers use it.

Love the Q&A part, where you can add your own answers to common questions and bot is clever enough to provide answers that are consistent with yours yet sound more human.

Most importantly I can see it is getting better as we add more information to knowledge base, improve our product descriptions, so I am hopefully eventually it will become something that can really drive conversions.

App is great and works very well, we increase our sells %30-35. I also had a technical request and they did my request in couple of hours! Good team, good product!

AI is only as good as the data you put in - if you have good question banks for HeiChat, it will deliver.

Take some time to train the app, check its responses and fill in the gaps - and it will save time and energy.

I've already recommended the app to several people, and will continue to do so. A+.

HeiChat makes customer service so much easier! The setup was quick, and the bot replies instantly with accurate information, although not perfect and still needs some correction on our end. It understands our store policies well and sounds friendly and natural. Great tool for saving time and improving customer experience. Highly recommend!

Setup was fairly quick and easy, and the AI was quick to learn the basics of our store. It was nice to see that we could add custom training material (text, PDFs, URLs, etc) as well as testing various conversation scenarios from the admin-side and correct its responses before going live.

Also support was extremely quick and effective. Only had a couple minor things we wanted tweaked and they did it for us in no time.

Looking forward to a great experience ahead using this app for us and our customers!

App is great and works as it should. It has also picked up more info than i provided and helped multiple customers. We also had a technical request for lazy load support was quick to implement this.

HeiChat has made a huge difference for our store. It’s easy to use, reliable, and really saves us time when responding to customers. The automations work perfectly, and the support team is always quick and helpful. Highly recommended for any store that wants to improve customer service.

HeiChat has been a fantastic addition to my store! It’s super easy to install and integrates seamlessly with Shopify. The chat features make it simple to connect with customers in real time, which has definitely improved engagement and sales, Also love the mobile app wich lets you talk with customers from anywhere

I have tried several AI customer service software and this one is the best.