HeiChat: ChatGPT Sales Chatbot

We've been using this app for quite a while now, and it's been running smoothly from day one — we've never even needed to contact the support team because everything just works! At first, we were a bit hesitant, worried it might provide inaccurate information, but we've been pleasantly surprised by how precise and reliable it is.

On the rare occasions when we did need to reach out, the team was incredibly responsive and provided immediate, effective solutions. That kind of support makes a real difference.

We highly recommend this app to anyone looking for reliable assistance with their e-commerce platforms. It not only supports your operations — it practically sells on its own and helps generate real revenue.

We have been using this chatbot for a while now, and we must say it has been a very reliable tool for handling customer inquiries in our e-commerce business. At first, we were uncertain about its capabilities, as we worried it might provide incorrect or poorly phrased responses. However, we quickly realized that it effectively addresses relatively simple customer requests and questions. Essentially, we have found that most of the time, we didn't even need to reach out for additional help, as the chatbot handles inquiries efficiently. We highly recommend this chatbot to anyone looking for reliable assistance with their customer communications in e-commerce. It has truly streamlined our customer service process and improved our overall efficiency.

A great app with plenty of customisation available and the customer support is top notch. Particularly like the fact that it lets you know when Heichat has generated a sale! We are using it on two websites, very smooth implementation and configuration. Highly recommend!!

Updated Review:
I initially had a frustrating experience with the app, mainly because I couldn’t find a way to contact support. However, since then, they’ve added a support feature, and the team has been incredibly helpful in resolving the issue I faced.

I have to say, they’re truly customer-focused and willing to go the extra mile to ensure users feel supported and satisfied with the app experience.

Big thanks to the team — and especially to Alex for the detailed and attentive support!

Former review:
Giving one star because it is imposible to locate a way to contact with customer service.

You really need to provide a solution for customers in need to contact either you, specially since we are paying a membership…

We've been using the HeiChat ChatGPT bot on our Shopify store for a few weeks now, and it's been a game-changer. The setup was quick and intuitive, and the AI assistant is surprisingly good at handling customer inquiries without human intervention. It understands questions, provides accurate answers, and significantly reduced our response time.

Our team also appreciates the clean UI and the helpful analytics dashboard. Plus, customer support from the HeiChat team has been responsive and friendly — Dave and the team are great!

Highly recommended if you’re looking to automate support and improve customer experience on Shopify.