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February 7, 2024
Support is not very responsive or helpful with Checkout Blocks. On average it took 3.5 days for a response and often requires a follow up reminder. The interface is clunky and not intuitive but I understand it make take some creativity to integrate with the existing checkout codebase. We are still waiting to hear back about a bug that we reported 1/11.
NEVO Electric Vehicles
United States
About 1 month using the app
Shopify replied
February 8, 2024
Unfortunately the bug in question is on Shopify’s end. We’re at their mercy on when (if ever) it will be fixed.
We’ll work to lower the average response going forward with our dedicated support team. Thanks for your feedback!