Cin7 Omni

Hi
I was very happy with the app, however one of the smartest guy closed the phone support which has been a nightmare for my team when we have small or big problem to solve. Now we have to use the chat which is minimum takes 1 hour to get some answer. Worst management ever, I sent multiple emails to find what happened with my tickets pending never got an answer. DO NOT GET THIS APP I regret my decision to move from my last software. You can do a quick test please call 02 8074 2988 even if you want to reach the sales team you cannot do it!!!!!

Terrible customer service. Look for another provider.
Just like other reviewers, we've waited weeks or months for a simple response, some of them being critical. Furthermore, we've had to look at alternative solutions for 3PL implementation, and we were still charged for the implementation fee, despite cancelling the deployment after 3 months of waiting. Looking for a refund now, which no one, CS or accounts have responded to as of yet. Look elsewhere.

We've been using CIN7 and Shopify for a few years now and we have found that the two systems work well together.

Terrible experience. We have been trying to get up and running for 4 months. The onboarding specialists have no idea what they are doing and the system itself is not user-friendly or intuitive. Still waiting for assistance. Two different onboarding specialists have both left the company leaving us hanging. Meanwhile, they are happy to charge us every month. NOT impressed.

Had a horrible experience trying to implement CIN7 to my business, we had minimal requirements, we are not a complicated set!
Dealing with a third party implementor cin7 forced us to use but then have not accepted any responsibility when they have not been able to deliver the functionality promised to us yet we are out of pocket tens of thousands of $. I would strongly suggest to do your own research and ask them to prove functionality before you pay a cent as once you're signed up and paid the salesman disappears and they lose all enthusiasm to make it work - horrible experience for us.

Absolutely did not work. Spent around 4k and almost eight months for the product to fail to deliver on the simplest tasks, and spent 2K on scanners RECCOMMENDED by the CIN7 tech support, only to have them tell us later they're incompatible with the program. Inept, a joke, stay away.

We switched from Tradegecko and the Cin7 platform has been much better suited to our needs, it integrates well and provides clear reporting options.

Absolutely the worst customer service of any software we have ever worked with. They will keep blaming you, not respond to any support tickets and you will end up paying thousands of dollars and spend months in implementation for an inaccurate software. They have so many integration issues/bugs and it's way too complicated for a small-medium size business. Because of the software's issues we had delayed shipments on Amazon and Shopify which caused our account health to drop and made for angry customers. It simply won't sync the orders correctly and they will keep saying it's your fault for not reviewing their "academy" videos which is just ridiculous to ask that after we paid $1,500 for implementation. So mad that we chose to go with this software and will strongly advise you to look for other alternatives. This will NOT make your life easier at all. Quite the opposite. I had high hopes but I cancelled the subscription (which was a process as well) one month after going live and after spending 4 months in implementation. Save your time and money.

Pros: Systems integrate well together, you don't encounter many issues. A great system to manage your inventory, especially doe small businesses. Cons: When you do encounter an issue, their service team can take weeks to get back to you and get the issue resolved.

We have been using Cin7 now for more than a year. We find is incredibly powerful, and complex. We manage stock and orders on 4 channels (3 x shopify and 1 marketplace) + 3PL. We also have Inventory Planner connected which forecasts purchasing and assists with our POs and stock levels. I would recommend Cin7 if you're willing to invest the time and resources to get to know it intimately. It is our go-to platform for managing our operations.