Cin7 Omni

We use cin7 app to manage inventory and orders on 3 Shopify stores. When it works it’s brilliant, some bugs on this integration still requiring fixing. Support is generally responsive but and offer workaround solutions if immediate solutions aren’t possible.

We moved from TradeGeko to CIN7 and the difference is AMAZING! Not only has it given us the ability to better manage our inventory, but the integration with Shopify, an EDI link to amazon vendor, B2B stores and seamless data transfer between QBO and ShipTheory means that we are confident that we have a robust system that will scale with us. I cannot recommend it enough!

Difficult to implement, not intuitive or user-friendly at all. We paid thousands for onboarding, which they were not able to provide as we discovered we would need to make extensive time-consuming updates to our products within Shopify before we could even import them into Cin7 - this was not evident before we signed up. Cin7 responded to this by pointing out that we're contractually obliged to keep paying them whether we're using the software or not (we never started using it, as we couldn't onboard our data) and they refused any sort of refund or concession. They could not care less about customers. There are far better apps which integrate seamlessly with Shopify for far less money. I greatly regret wasting money on Cin7.

Pretty good and getting better. Support from CIN7 has improved out of sight in last 6 months. Reliability is much better with the synch function much improved. Would suggest images from Shopify are imported and synched automatically into CIN7 to use as product imagery

Theoretically a good service, except it breaks frequently. Randomly it won't push inventory to Shopify or Amazon.
Most frustrating of all is the "customer service"... it takes 36 or more hours to hear back... if they reply to a ticket. A couple years ago they had live chat, but took that away.
The last problem is the onboarding process. It is about a 3 hour process, but they drag it into a 4 week ordeal (one call per week), so that you're so time invested in the process that backing out is too much hassle. And they charge you the $500+ monthly fee for that month too.

Hi we are new to Cin7, using it only for a few weeks now. We have experienced lots of problems in a very short time. We have it connected to Shopify. We have found that Cin7 has been deleting variants from shopify. The whole product doesn't disappear but say out of 16 size and colour variants all but one will be deleted. We've also found a few products in shopify where just the image is missing now. Is anyone else experiencing these issues?

We have been using this CIN7 x Shopify for 6 months and its super easy to use and maintain. Highly recommended!!

Great app.
We have used the Cin7 app across multiple stores and find it makes our business more stremline and automated.