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We have had really great support from Club, especially Ellis Hercules, that has helped us manage our community of creators and ambassadors. As a small business, we rely on grassroots marketing quite a bit. Unfortunately, our community was somewhat taken over by fake accounts and we were really struggling, but the guidance from the Club reps has been instrumental in helping us understand all of the tools available on the platform to build an authentic and effective community. The reps are organized and responsive, with helpful meetings, strategy, and follow-ups. We have already seen improvement in our engagement and look forward to seeing how our brand image grows going forward!
THINK TWICE if you’re a brand
BEWARE before signing anything with Club.co. We learned this the hard way and I’m writing this so others don’t make the same mistake.
Read the contract terms carefully and calculate the pricing. The terms are written completely in Club’s favor, and you only realize how bad they are once you’re already locked in.
You have to cancel in writing 90 DAYS before the renewal date, and they don’t remind you when that deadline is coming. No reminder, no email, no heads up. We tried to cancel, but because we were already inside that 90 day window, they refused and we were locked in for another full year. No flexibility at all.
Also, when you’re locked in for the next year, the price goes up by 5%. EVERY single year. And it’s not just the subscription. Club takes a commission on every sale made through the platform and adds a 4.79% fee on every top-up to your account balance. Then your influencers pay yet another 4.76% fee when they withdraw their earnings. The same money gets cut again and again, from both the brand and the influencer. Good luck tracking any of it, because the commissions, rewards and fees are not clearly separated anywhere. You just see money going out.
The missions and all the other features sound great in the sales pitch, but in practice they just don’t bring in good results. Unless you already have a big, active community on Instagram and TikTok, the platform simply doesn’t deliver. But the contract doesn’t care about results. You keep paying either way.
Easy to get in, very hard to get out.
If you’re a brand thinking about Club.co: read every line of the contract. Check the renewal date, the yearly price increase and all the commissions and fees BEFORE you sign, and remember that the cancellation deadline is 90 days before renewal. Put that date in your calendar on day one, because they will not remind you.
We would never sign with them again. Do yourself a favor and look elsewhere.
We’re sorry that your experience with our renewal terms and fees has left you frustrated. We previously met with you to discuss the positive results achieved in your first 12 months and the renewal terms.
During that conversation, we offered additional hands-on support and sent a tailored strategy to help you build on that progress.
We recognise that the positive results achieved and the support offered didn't resolve your concerns about the renewal or clarity of costs.
Most of our brand partners are on rolling agreements that allow cancellation at any time with 90 days’ notice. Your plan offered a substantial discount in exchange for an annual commitment, with notice of cancellation required at least 90 days before renewal. We understand that this difference in cancellation terms is a key source of your frustration.
We’ll respect your request for no further outreach, but remain available if you’d like to revisit the conversation at any time.
Club has been a great platform for our small business and their team is genuinely invested in our success. From our initial onboarding to a recent personal check-in from Ellis Hercules, their team has been incredibly supportive. They’ve helped us develop a plan tailored to our needs, guided us through the platform, and shown us how to make the most of its features. Thanks to Club, we’ve been able to grow our brand ambassador program, strengthen our online community, and create more meaningful ways to connect with our audience.
We’ve had such a smooth experience with Club for Erin’s Faces. Getting set up was straightforward, and once our community launched, the day-to-day has been even easier than expected.
Our onboarding was really helpful - everything was explained step by step, and all our questions were answered. It’s clear the Club team genuinely cares about our brand’s success, not just getting us set up and moving on.
We’re excited to keep growing our community and welcoming more of our customers. We really appreciate everything the Club team has done for us so far!
Update: Credit where credit is due - Ellis from Club contacted me and explained that there had been some miscommunication issues from their end and quickly resolved the problem.
We've really enjoyed using Club. From a functionality standpoint to customer service and everything in between, the front-facing team and those behind the scenes are getting it right. Looking forward to continuing our relationship with Club for a long time!!
Club has been a great platform to work with! The team is incredibly responsive, helpful, and provides excellent customer service. They’ve always been quick to answer questions and support us whenever we needed help. We recommend the brand management package as well, with Jess as the brand manager. It was a huge help to our team. We’ve really appreciated our experience with Club!
As a startup brand, I absolutely love Club! The onboarding process was incredibly smooth, and I was able to integrate both my Shopify store and Klaviyo with my website quickly and easily.
What has impressed me the most is how fast I've been able to build a genuine community. In just one week, I gained followers who truly love my brand and actively engage with my content. It's refreshing to connect with real people who are genuinely interested in what we're building. I'm confident that when we launch the sales will come due to the feedback I've already gotten from the community!
I'm excited to continue growing with Club and can't wait to see what's next. If you're looking to build an authentic community around your brand, I definitely recommend giving it a try!
Club.co provides a managed service model that lets SCHLEICH® scale our brand ambassador community without internal hiring. Our Club.co team act as an extension of the SCHLEICH® team. Unlike traditional SaaS tools, Club.co provides us with strategic creative direction, ensuring our campaign missions align with our global product launch calendar. The program allows us to maintain "always-on" status, with Club.co handling ambassador support, mission vetting, and reward fulfilment. We were looking for a partner to help us nurture a growing community of enthusiastic, loyal brand fans and that's exactly what Club.co has been to us.
I wanna say thanks to Matt and Hercules for their patience and for guiding me through the onboarding program. It is very easy to integrate your shopify website in a few clicks. No coding needed, just a laptop that works. Building a community with Club is definitely worth it.
