Prevent cancellation & bogus
Verify that a customer has legitimately placed an order by generating an automated call.
Reduced operational costs
By reducing the number of cancellations and bogus deals, you reduce the number of failed attempts.
Improve Operational Efficiency
Automating the process of verification backed by technology improves the operational efficiency of your business
About Order Verification by Call
Order Verification app will assist you in the reduction of bogus orders.
Why verify your COD orders?
Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using Cash on Delivery Verification, you can ensure that your COD orders are legitimate before you ship them out.
You can customize the settings easily through the app admin area:
- Automated call on placing a COD order - An automated call is triggered when a COD order is placed to verify the order and number.
- Order verified - Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the app.
- Optimize operational cost - Reduce cost on attempted deliveries by verifying whether the customer has legitimately placed the order or not.
Smart Features, Simple to use:
- Enable COD IVR Feature: One-click enable & disable the option to automate the IVR call verification.
- Manage your IVR call-template: Set your welcome note, order confirmation and cancellation message for call.
- Enable Follow-up calling option: Trigger follow-up calls if your customer doesn't answer the first call.
- Do Not Disturb feature: Set the preferred time when no IVR call will be placed.
- Tag for COD Verified Orders: Create various tags like Order confirmed, Order canceled, which will be added to the orders on Shopify after the IVR Call confirmation.
Free to install
Plan starting at $30