Verify COD Orders & Reduce RTO

COD Order Verification by Automated IVR Call & WhatsApp

Free to install. Additional charges may apply.

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: no impact to your online store

COD Order Verification

Key values section

Confirm COD Orders Instantly

Verify that a customer has legitimately placed an order by generating an automated call & WhatsApp.

Reduce RTO Significantly

Reduce returns of your cash on delivery orders and reduce wastage of money on fraud and unintended orders through cod confirmation of order.

Convert COD to Prepaid

Convert your COD orders into prepaid by sending by incentivizing customers to prepay over WhatsApp. Reduce your RTOs with prepayments.

Verify COD Orders & Reduce RTO

Verify COD Orders & Reduce RTO

Hillteck is a leading and trusted IVR solution provider across the globe. Order Verification app will assist you in​ the reduction of bogus orders.

Why verify your COD orders?

Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using Cash on Delivery Verification, you can ensure that your COD orders are legitimate before you ship them out.

How It Works- Order Verification Automated Call

  • Customer places a COD (Cash On Delivery) order- Whenever a customer places a COD (Cash On Delivery) order on store, App immediately calls customer on a given mobile number. An IVR message will be played for Order Confirmation which asks for an input to confirm or cancel the order.

  • Receive Customer Input- Customer will give an input 1 will mark the order "confirm" and for input 2 will mark the order "cancel" so we will mark particular order with action taken by the customer.

  • Tag for COD Verified Orders: Create various tags like Order confirmed, Order canceled, which will be added to the orders on Shopify after the order confirmation.

Cash on Delivery (COD) order verification & confirmation via WhatsApp

Verification of all COD orders is an established industry best practice and contributes significantly in bringing down RTO rates. We reach out to the customer over WhatsApp, and our system tracks the read status for each message. If a customer does not confirm the order despite multiple attempts, and the system recognizes that this is despite the customer having read the messages, Hillteck recommends cancellation of that order. This is because from past data we know that the probability for an RTO occurring on these orders is huge, and sending these orders out is akin to burning money.

Automated WhatsApp message templates

  • Abandoned Cart Recovery
  • Order Confirmation
  • Order Shipment with tracking URL
  • Convert COD Orders To Prepaid
  • Cash on Delivery (COD) order verification & confirmation

About AUTOMATED WhatsApp messages

  • Automated messages are sent using our WhatsApp Business API-approved number.
  • We charge you when a message is delivered successfully.
  • Message templates are pre-approved by WhatsApp and available in multiple languages: English, Spanish, Italian, French, Greek etc.

Setup in less than 30 seconds

Your life as a store owner is already busy. That's why our app is super simple to setup: enter your store name and click on ENABLE!

Launch date

Integrates with

  • IVR
  • WhatsApp
Verify COD Orders & Reduce RTO

Verify COD Orders & Reduce RTO

Hillteck is a leading and trusted IVR solution provider across the globe. Order Verification app will assist you in​ the reduction of bogus orders.

Why verify your COD orders?

Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using Cash on Delivery Verification, you can ensure that your COD orders are legitimate before you ship them out.

How It Works- Order Verification Automated Call

  • Customer places a COD (Cash On Delivery) order- Whenever a customer places a COD (Cash On Delivery) order on store, App immediately calls customer on a given mobile number. An IVR message will be played for Order Confirmation which asks for an input to confirm or cancel the order.

  • Receive Customer Input- Customer will give an input 1 will mark the order "confirm" and for input 2 will mark the order "cancel" so we will mark particular order with action taken by the customer.

  • Tag for COD Verified Orders: Create various tags like Order confirmed, Order canceled, which will be added to the orders on Shopify after the order confirmation.

Cash on Delivery (COD) order verification & confirmation via WhatsApp

Verification of all COD orders is an established industry best practice and contributes significantly in bringing down RTO rates. We reach out to the customer over WhatsApp, and our system tracks the read status for each message. If a customer does not confirm the order despite multiple attempts, and the system recognizes that this is despite the customer having read the messages, Hillteck recommends cancellation of that order. This is because from past data we know that the probability for an RTO occurring on these orders is huge, and sending these orders out is akin to burning money.

Automated WhatsApp message templates

  • Abandoned Cart Recovery
  • Order Confirmation
  • Order Shipment with tracking URL
  • Convert COD Orders To Prepaid
  • Cash on Delivery (COD) order verification & confirmation

About AUTOMATED WhatsApp messages

  • Automated messages are sent using our WhatsApp Business API-approved number.
  • We charge you when a message is delivered successfully.
  • Message templates are pre-approved by WhatsApp and available in multiple languages: English, Spanish, Italian, French, Greek etc.

Setup in less than 30 seconds

Your life as a store owner is already busy. That's why our app is super simple to setup: enter your store name and click on ENABLE!

Launch date

Integrates with

  • IVR
  • WhatsApp

Pricing

Free to install

Free to install

Reviews

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    99% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
    0
  • 3 of 5 stars
    0% of ratings are 3 stars
    0
  • 2 of 5 stars
    0% of ratings are 2 stars
    0
  • 1 of 5 stars
    1% of ratings are 1 stars

Bio Resurge

Location India

I used this app. This helps us in verifying the COD orders.
in this way, we're getting quality orders.

Developer reply

May 22, 2022

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed!

DASTAN

Location India

This app is amazing and functions exactly how I want it to. The customer support is prompt and helped me with all of my queries :)

Developer reply

May 4, 2022

Thank you so much for choosing our app and for your kind words! If you have further questions or experience issues along the way, please feel free to let us know. We're always happy to help. 🙂

WoodenTwist

The app works fine and customer service is really great.
We are using it from last 1 year and we are satisfied

Developer reply

April 19, 2022

Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Feel free to contact us if you have any questions.

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