Order Verification app will assist you in​ the reduction of bogus orders.

Why verify your COD orders?

Cash on delivery (COD) is a great enabler for the e-commerce industry. It contributes to more than 50% of all e-commerce transactions. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using Cash on Delivery Verification, you can ensure that your COD orders are legitimate before you ship them out.

You can customize the​ settings​ easily through the app admin area:

• Automated call on placing a COD order - An automated call is triggered when a COD order is placed to verify the order and number.
• Order verified - Based on the customer’s input (press 1 to confirm, press 2 to deny, etc.), the order can be marked as verified in the app.
• Optimize operational cost - Reduce cost on attempted deliveries by verifying whether the customer has legitimately placed the order or not.

Smart Features, Simple to use:

• Enable COD IVR Feature: One-click enable & disable the option to automate the IVR call verification.
• Manage your IVR call-template: Set your welcome note, order confirmation and cancellation message for call.
• Enable Follow-up calling option: Trigger follow-up calls if your customer doesn't answer the first call.
• Do Not Disturb feature: Set the preferred time when no IVR call will be placed.
• Tag for COD Verified Orders: Create various tags like Order confirmed, Order canceled, which will be added to the orders on Shopify after the IVR Call confirmation.