Reviews (182)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants appreciate this app for reducing RTO rates and fake orders, improving order confirmations and sales. The IVR and WhatsApp features for COD verification, along with customizable call scripts and real-time analytics, are highly valued. It integrates seamlessly with Shopify, offers a user-friendly interface, and handles COD transactions efficiently. No mandatory monthly fee and responsive support during onboarding and troubleshooting are additional benefits.
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The Service is great and their team is very helpful with the onboarding process. We were facing a lot of RTO issues in manually confirming the call, and the IVR + WhatsApp feature has been really effective in solving that for our business.
best support team...Good to start with. It helped cancel COD orders that might be RTO.
The best part was that there is no fixed monthly cost.
A great platform for order confirmation calls. The customized voice feature works seamlessly and has significantly helped in reducing RTO. The system is reliable, user-friendly, and the absence of a mandatory monthly fee makes it even better.
App is Good And There Team is Also Very Nice and helpful. they helped us on-board and everything. the ivr feature is very good for businesses which are facing rto issue
Hillteck has been a breeze to operate and help us with verifying the orders. I was able to avoid a manpoer cost due to the verification option and now will be trying the wahtsapp recovery features. Hope it performs the same way.
Definitely recommended.
Thank you for your positive feedback! We're thrilled to hear that Hillteck has been easy to use and has helped you save on manpower costs through our verification option. We're confident that you'll find our WhatsApp recovery features just as effective. We appreciate your recommendation and look forward to continuing to support your needs.
No support from the team.
Being following up with the team since ages just for data on the cost incurred on each message for the mistakes your team has made.
Multiple times the app have crashed along with blasting Mutiple messages to the same customer not only I am bearing these unnecessary cost because of your inefficiency in managing the tech product but also this has affected my overall customer experience.
We value honest feedback, but we must clarify a few points. Our team consistently strives to provide timely support and solutions to all our clients. If there has been a delay, it is not intentional but rather due to the complexity of addressing your specific concerns.
Regarding the app performance and costs incurred, we acknowledge the inconvenience and are actively working to resolve such issues. However, attributing these challenges solely to our inefficiency without acknowledging the collaborative nature of troubleshooting and resolution is unfair.
We encourage constructive dialogue to resolve issues effectively. Our team will reach out to you one final time to address your concerns. Should you require further assistance, we expect a level of professionalism and mutual respect to ensure a productive conversation moving forward.
Highly recommended app, gives all in one COD suite for all your store needs.
Edit - Have been using it for sometime now, got a bug and reached out to their team and the issue was resolved. Thank you Team Hilltek !
Thank you for your wonderful review! We're glad to hear that you're enjoying our all-in-one COD suite. It's great to know it's meeting all your store's needs. If you ever need further assistance or have any feedback, don't hesitate to reach out to our team. We’re always here to help!
The Team has been super helpful and proactive on resolving the issues and the queries. Especially Tanu from the support team was active and helpful while Onboarding an getting the setup ready.
Excellent app to have on store. It instantly trigger order verification call every time order got placed. team always in touch, a phone away.
App works really well in verifying COD orders. The support from the Hillteck team has also been wonderful.
