Reviews (11)
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COD confirmations have shot up, reducing our manual calls by 60-70%. They have even started IVR calls so people who don't end up checking their messages can also confirm the orders.
most frictionless cod otp app out there. even better customer service.
Hi,
the app is weird , it stops working after a certain period of time.
no support. the number is switched off and no email response.
Also i tried uninstalling and reinstalled the app. i also lost my $15 credit inside it.
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused by the app's malfunction. We understand how frustrating this must have been, especially with the loss of your $15 credit.
We want to assure you that we have addressed the syncing issue with Shopify, which was at the root of the problem. This fix was implemented on January 3rd, and we hope it has significantly improved your app experience.
Additionally, we have credited the $15 back to your account as a gesture of our commitment to customer satisfaction and to rectify the inconvenience caused. We deeply value your business and strive to provide a seamless experience.
If you face any further issues or have any queries, please don't hesitate to contact us. We are here to support you.
Thank you for your patience and understanding.
Best regards,
Arpit
Team Zegsu
Very pleased with this app it does exactly what I need it to I sell high dollar ticket items and chargebacks need to be prevented as much as possible this app allows me to implant that mental seed in the customers head knowing they OTP verified the charge they can't say it wasn't me. So as long as we will the order we are able to prevent chargebacks. We absolutely love this app and the customer support isn't in real time but the definitely take care of any issues that come up within a reasonable timeframe.
Good and straight forward app... staff are helpful too
I think whatsapp notifications can be made with less cost would be great
We like this app for the following reasons:
1. OTP is embedded into the checkout page as last step in order buying process. It enables a continuous flow of the checkout experience. 2. OTP send out by sms and whatsapp option and also by one click link in message
3. Pricing is competitive vs smsbump, super lemon, etc
4. Send repeat messages to customers not validated. This is important as costumers get distracted and forget.
5. Tagging of orders is very clear to distinguish between the status.
6. Customer support is very responsive , friendly and accessible. They are open to feedback and suggestions and if they can do it without they often make the changes. What we would have loved to have as a feature which is currently missing is ability to out order 'on hold' status until it is verified. This would ensure our automated fullfillment system is not triggered. However, this is currently a limitation of the Shopify API not supporting this programmatically.
Thank you for your comprehensive review. We are thrilled to know that CODBot: COD Verification is adding value to your store.
We would also like to thank you for sharing your valuable feedback due to which we were able to improve our app.
We will strive to improve our product continuously in order to provide you with a WOW service - always!
Wishing you all the success in your business.
Stay Safe,
Arpit
Team Zegsu
Works well and is effective. Had some issues while recharging and the support extended was quick and exceptional.
Thank you for your review. We want to make our app the best in the 'COD verification' category for our merchants and your support keeps us motivated.
We wish you all the success in your business.
Stay safe,
Arpit
Team Zegsu
COD: Advanced Cash on Delivery
I have used your app it is good.
I have not used in long time. but your response is good.
Dear Merchant,
Thank you for your review of COD: Advanced Cash On Delivery! We are glad to hear that you have found the app to be good and that our response has been positive.
We appreciate your feedback and are always working to improve our app and provide the best possible experience for our users. If you have any further comments or suggestions, please don't hesitate to let us know. We value your input and are always open to hearing how we can improve.
Thank you again for your review and for choosing COD: Advanced Cash On Delivery. We hope to continue to meet your needs and exceed your expectations in the future.
Best regards,
Arpit
Team Zegsu
Great app !! Must try reduce your efforts looking for a little rates updates for my country as its higher
Thank you for your review. Point taken, and we will try our best to offer you the most competitive pricing :)
We wish you all the success in your business.
Stay safe,
Arpit
Team Zegsu