COD: Advanced Cash on Delivery , 13 reviews

Overall rating
4.4
Counts per rating level
  • 92% of ratings are 5 stars
    12
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 8% of ratings are 1 stars
    1
January 2, 2024

Hi,
the app is weird , it stops working after a certain period of time.
no support. the number is switched off and no email response.
Also i tried uninstalling and reinstalled the app. i also lost my $15 credit inside it.

Scentos
India
About 2 years using the app
Zegsu Software Solutions LLP replied January 7, 2024

Dear Customer,

Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience caused by the app's malfunction. We understand how frustrating this must have been, especially with the loss of your $15 credit.

We want to assure you that we have addressed the syncing issue with Shopify, which was at the root of the problem. This fix was implemented on January 3rd, and we hope it has significantly improved your app experience.

Additionally, we have credited the $15 back to your account as a gesture of our commitment to customer satisfaction and to rectify the inconvenience caused. We deeply value your business and strive to provide a seamless experience.

If you face any further issues or have any queries, please don't hesitate to contact us. We are here to support you.

Thank you for your patience and understanding.

Best regards,
Arpit
Team Zegsu

1
1