CODBot: COD SMS Verification

CODBot: COD SMS Verification

by Zegsu

COD / Cash on Delivery SMS Verification to Prevent Fake Orders

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Verify Cash On Delivery Orders

Verify that a customer has legitimately placed a Cash on Delivery (COD) order, by sending an OTP through SMS & verifying their phone number.

Identify Bogus COD Orders

Cut down RTO (Return to Origin) drastically by eliminating fake/bogus COD orders. Reduce expenses on attempted deliveries for fake orders.

Improve Operational Efficiency

Automating the process of COD verification backed by technology improves the operational efficiency of your business.


About CODBot: COD SMS Verification

Use CODBot: COD SMS Verification to cut operational losses using Cash on Delivery SMS Verification on auto-pilot.

Why do you need COD verification for Shopify? Well, COD is the lifeblood of every e-commerce company in India. We as customers have found that being able to place an order online without having to pay for it before it is shipped has reduced our uncertainty about transactions.

The e-commerce industry benefits greatly from cash on delivery (COD). However, cancellations and fake orders are some of the leading causes of operational failure. As a result, e-commerce companies must prioritize reducing COD failures. You should use CODBot for Shopify to double-check the legitimacy of your COD orders before shipping them out.

Why verify your COD orders?

Cash on delivery (COD) is a great enabler for the e-commerce industry. But, it also is one of the leading sources of operational loss due to cancellations and bogus orders. Hence, reducing COD failures is a top priority for e-commerce players. Using CODBot, you can ensure that your COD orders are legitimate before you ship them out.

Who should use CODBot: COD SMS Verification?

All E-commerce companies that allow cash on delivery can use this solution to identify legitimate COD orders from fake or bogus orders.

How does CODBot work?

  1. Once the customer pays for their order by choosing the Cash on Delivery (COD) payment option, they will be redirected to an order confirmation page. They would then need to verify their order by entering the OTP sent to their mobile phone via SMS.

  2. Once the order is confirmed via OTP authentication, the customer is redirected to their order status page (also known as the thank you page) and the order details are displayed.

  3. As a store owner, you can track the status of COD orders from the "Orders" tab on your Shopify Admin Dashboard. For authenticated orders, you will see a “CODBot Verified” tag. For bogus/unverified orders, you will see a “CODBot pending” tag and you can choose to cancel such orders to eliminate RTO.

Advantages of using CODBot over IVR/Automated Calls

  1. Do you find IVR or automated calls annoying? Your customers do as well. Moreover, caller ID and spam blocking apps will filter out these annoying calls on your mobile devices. This is not good for your brand and can reduce conversions.

  2. Most of the customer don’t prefer to answer unsolicited calls after they have just placed an order with your store. SMS verification not only creates trust, it also helps showcase your brand value in the customers’ eyes.

  3. IVR calls usually use a recorded tone/dialect which your local users might not completely understand. Due to this, they might end up abandoning the cart and lose out on sales.

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Support

Free to install

Pay per use. Cost only for SMS usage starting $0.02 only.

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