Codify ‑ Order Cancel
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (44)
Refine
-
By rating
We set to only allow to cancel within an hour, but customers are canceling a day later.
Can't find the support email and their chat is down.
Hi we are sorry that you did not get a fast reply, because of the time difference, it was night here and we already solved this now.
It's a amazing app, support is also good..
Thank you very much for such kind words! 😊 We are so happy to know that you are loving Codify - Order Cancel and we were able to assist you through our customer support team. Our aim was always to provide you with an easy to use Shopify order cancelation app. We hope to be of more assistance to you in growing your store. Thank you!
Hi, i added it to the online store page but the button is not showing up, can you help me please?
I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.
Thanks for your review. Our app only cancels orders, it doesn’t capture payments or control Shopify’s transaction fees. The payment was automatically captured and refunded by Shopify based on your payment settings, which is why the processing fee wasn’t returned. so this is not app issue at all.
If you’d like, we can check the specific order and help explain what happened. Please reach out to us anytime, we’re here to help.
I just installed your app and finished testing it on my site. I noticed that when a customer clicks to cancel their order and it is cancelled, the page doesn't automatically refresh so the cancel button remains active even though the customer has already cancelled. There needs to be a page refresh or something to avoid confusion on the customer's side. Thank you for all your hard work.
Initially the app doesn't work when Flexport is used for fulfillment. I reachout to app support, but support is very bad. They tooks ages to respond me on my query. However, I was able to resolve the issue quickly with our in-house developer.
Great app! Such a breeze to set up and get going. Good amount of options to set and restrict cancellation of orders and editing of orders. Really fills a basic need for our customers.
This support team is the best.
Thank you so much :)
問題很快就被解決，棒
Thank you
Great function that should be built in in Shopify already! Thank you
Thank you
