Codify ‑ Order Cancel

I have my orders set to authorize payment only and when the person cancelled the order it processed the payment before giving refund leaving me to have to pay the credit card fees on this cancelled order. Shopify does not refund processing fees. Thankfully it was a small order but nonetheless I lost money on this transaction.

great customer service, they did the integration for me which was very helpful.

Initially the app doesn't work when Flexport is used for fulfillment. I reachout to app support, but support is very bad. They tooks ages to respond me on my query. However, I was able to resolve the issue quickly with our in-house developer.

It does what it says, and it was easy to setup.

Great app! Such a breeze to set up and get going. Good amount of options to set and restrict cancellation of orders and editing of orders. Really fills a basic need for our customers.

This app has made managing orders so much easier for my business. Customers can cancel their orders smoothly without any confusion, and the return process happens automatically — no manual effort needed from our side. It gives a very professional experience and has definitely improved customer satisfaction.

What impressed me even more was the customer support team behind the app. They were super responsive, friendly, and always ready to help — whether it was a small question or setup-related assistance. Felt like I was genuinely being supported at every step.

Support really didn't get what I mean.

The Codify Order Cancel app is a game-changer for managing order cancellations on my Shopify store. It allows customers to cancel unfulfilled orders and even reorder with just one click, all without needing to contact support. The option to set a time limit for cancellations and automatically restock items makes inventory management a breeze. Overall, it saves time, reduces customer service workload, and provides a seamless experience for shoppers. Highly recommend for Shopify Plus stores!

Great app and support team!
After comparing several order cancellation apps, we decided to go with Codify. We're very satisfied with our decision.
Since implementing this app, our customers have been able to cancel their orders directly from their My Page using the intuitive UI.
Codify has effectively improved both the user experience and our support workflow.
When we faced some issues, the support team kindly helped us and assisted in implementing the exact update we needed. Thank you again!

Great skills and helped me build a super website . Very patient and embedded with the clients.