Reviews (262)

Overall rating
3.1
Counts per rating level
  • 38% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 32% of ratings are 1 stars
January 13, 2023

Really solid experience so far - would love some more flexibility on the layout of the application page, but other than that the functionality is good for what we're using it for.

Wiha Tools
United States
6 months using the app
August 8, 2023

I should have listened to the reviews. This app is more trouble than it's worth. The only way you can invite an influencer is through email. You have to create your own shareable links and discount codes for affiliates to share. I'm a shop owner not a coder. I use Shopify for simplicity and this app just wastes my time. The support is non-existent, they reply with canned responses. The gift system is flawed. Many "influencers" are using this app just to get free product and are clearly not interested in being an affiliate. Honestly, there's too many issues to list. Find another app.

Modern Alchemy LLC
United States
9 months using the app
Shopify replied August 11, 2023

Hi there,

Thank you for sharing your feedback. Affiliate links and discount codes are automatically generated for you, so no coding experience is required. As for inviting creators to join your community, there are more options than sending an email. I am going to follow up with you over email to open up the lines of communication and help get you some support on using the app.

Charlotte | Shopify

June 15, 2023

This forces you to use collaborators that are only within the Shopify Network. What if we want to use our own influencers that are not here?

Previously I was able to do this with my other business. However, I cannot figure out how to make that a possibility now that this app has been updated.

dBoldTees
United States
9 months using the app
Shopify replied June 15, 2023

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Ashley | Shopify

November 14, 2022

1. Older signup process was better, I seem to remember it just had social handles to add?
2. The confirmation emails to applicants need to be able to be customised with a template. The default wording should be editable.
3. There should be an option to contact confirmed applicants, in segments/tiers, or send them newsletters or even contact them individually.

S.P.C.C Official Store
South Africa
9 months using the app
Shopify replied November 15, 2022

Hello,

Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication so that I can pass your suggestions along to our developers.

Ashley | Shopify

April 7, 2021

We used this app for a few months. It has a big database of influencers on Instagram, Youtube and TikTok. Majority quality data is on Instagram. We may manage the influencers inside the program. The most impressive thing is their customer service. It's the best Saas service I have ever experienced.

Deminuage Skincare
United States
6 months using the app
April 9, 2021

Dovetale has made it SUPER easy to evaluate potential influencer partnerships by allowing us to search any handle and see the account's metrics. The Dovetale team is also really responsive and always willing to help if we have any questions!

Terez.com
United States
5 months using the app
April 29, 2023

My account was grandfathered into Collabs from Dovetale. I have spent 2 days trying to invite and receive an invitation to collab with another business owner. We both sent emails and messages and have not received any answers to what would be a simple solution. This app used to be so easy to use before it changed to collabs. I'm very disappointed. It has good features, but it's useless if you can't properly invite or register to use them.

Gyv Me Body
United States
Over 3 years using the app
Shopify replied May 1, 2023

Hi Gyv Me Body team,
William here from Shopify support, thanks for taking the time to use and review the Shopify Collabs app, we appreciate all feedback we receive. I'd like to reach out to you to discuss the situation you've described here and work to resolve it. We'd love our app to work for you.
William | Marketplaces Support Specialist
Shopify

January 10, 2023

10/10 great app easy to use. I used another Affiliate / Collab program and the app got hacked. Its a great app

Feast Mode Flavors
United States
5 months using the app
Edited May 22, 2023

I have sent out gifts to over 25 people and only 1 person has made 2 sales. It's a way for influencers to get free products and do nothing in return for the merchant. There needs to be some kind of commitment on their part to receive a gift.

Goodbye UTI at The Newtriment Store
United States
7 months using the app
Shopify replied May 26, 2023

Hi there,


Thank you for taking the time to provide us with this incredibly valuable feedback. I'm going to follow up with you over email to open up the lines of communication in case there is anything I can assist you and your affiliates with these difficulties and suggestions.


Thomas | Shopify

October 26, 2022

It is a good tool. Making influencer marketing work has been tricky for us. This at least makes the process of outreach, gifting and payment easy.

Dearborn Denim & Apparel
United States
5 months using the app