Reviews (258)

Overall rating
3.1
Counts per rating level
  • 38% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 12% of ratings are 2 stars
  • 33% of ratings are 1 stars
August 29, 2024

Not sure if it was the app or the people doing the collabs, not a good experience, we didn't receive feedback of all the people we sent our product to try it. It was a waste of time and money. Good or bad feedback is good but need the feedback to improve our service, that's why we sent our product. A good quality product. Bad quality of collaborators, they do not show after they receive the product and you end up looking for them without any success.

By SHANTEA
United States
2 months using the app
July 27, 2024

I am very disappointed with how influencers are handling brand collaborations on the Shopify Collab. Many influencers send their applications, and after accepting some of them, I sent gifts. They received the gifts but failed to post or share stories about the products. They also do not respond to emails or Instagram messages. Additionally, there is no option to rate these creators/influencers, which allows them to act unaccountably.

KetoMe
Canada
6 months using the app
Shopify replied July 29, 2024

Thank you for your feedback and review. I will make sure to provide this information to our team. -Emily, Shopify Support

September 12, 2024

It will automatically generate a 6.8% off in my shopping cart! This is crazy, please fix it quickly, I have uninstalled it, but the discount is still there

Indigosea
United States
25 days using the app
May 4, 2024

The app looks good at the beginning because it allows to look for influencer pretty easily...but:
1) there is no rating about the influencer...if they do a good job or not
2) There is no internal chat to communicate with them, after the first message, you need to switch to email
3) there is no mechanism to force the influencer to do their jobs...sometime they get free gifts but they don't do any promotion.

Dogs Cats Boutique
Germany
About 1 month using the app
Shopify replied May 6, 2024

Hi, there. Thank you for taking the time to leave a review and share some feedback regarding the app! Our Collabs Team verifies all of the potential collaborators you can connect with to ensure that merchants are protected when working with them. I will be sure to share your feedback with our developers. -Mac, Shopify Support

April 25, 2024

It’s ok. Helps get name out, but not always the best. A lot of collabs are just looking for free product. We should be able to rate the Collabs and leave feedback. Sent out $$$$ in free product to promote to only have it grouped in with a bunch of other promo items and taking no time to explain our product.

MICHE
United States
22 days using the app
Shopify replied April 26, 2024

Thank you for your review. While all the creators in our network are fully vetted, it's important to discuss individual expectations as they can vary from merchant to merchant. We appreciate your feedback and will be sure to record it. -Olivia, Shopify Support

May 10, 2024

*Very basic*
The "influencers" do not have a rating or any accountability. This is an app for random people to get free stuff

PolyC's Premium PCOS
United States
19 days using the app
Shopify replied May 13, 2024

Thank you for taking the time and sharing this review. While all the creators in our network are fully vetted, it's important to set expectations with influecners during the application process. We appreciate your feedback and will be sure to share it with our teams. Cheers. -Elias, Shopify Support

February 28, 2024

There's a lot of work to do here in terms of making influencers not hate the signup flow. On our side, the UI continues to be weirdly unintuitive even after years of using it.

Extra star deducted because the app just straight up stopped working on our store recently with no warning. We just discovered a little message saying "this app may not work as expected. Collabs needs to be updated by the app developer. Contact them for support or uninstall the app." Considering Shopify is the developer, you'd expect them to have this sort of thing covered.

Unicorn Snot
United States
Almost 2 years using the app
Shopify replied March 21, 2024

Hi, there. Thanks for taking the time to leave a review. I would suggest reaching out to our support team directly, so that we can gather more context about this issue and assist further. You can reach our team via our help center here: https://shopify.link/WJna. -Rick, Shopify Support

Edited February 2, 2024

***Update*** Received this response to my review:
"Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We recommend seeking legal advice if you do choose to create contracts going forward." Essentially, these "influencers" are under no obligation to review (good or bad) the product you send to them, so there's a real possibility you're just sending out free product and paying shipping for absolutely nothing. Learned my lesson, time to uninstall this app.

Well, sent two applicants products and nothing. Just throwing out product for free, apparently. I had hopes for this but it just ended up costing me money for the product, shipping supplies, and shipping costs, not to mention some fun goodies for presentation. I am reticent to do this again, seeing as there's no legitimate return.

Milk Box Candle Co.
United States
About 1 year using the app
Shopify replied February 2, 2024

Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We recommend seeking legal advice if you do choose to create contracts going forward. -Erin, Shopify Support

Edited October 18, 2023

Funciono bien en un principio, pero ahora no funcionan los codigos de descuento de los colaboradores, no se donde escribir para que me puedan ayudar

5norte.cl
Chile
About 1 year using the app
February 13, 2024

La version mobile et en passant par l'application shopify bugent. Seule fonctionne la version pc.
Les influenceurs que je recrute semblent galerer à s'inscrire.

goldenmask.fr
France
4 days using the app