Shopify Collabs

It looks like Dovetale got rid of the "Campaigns" feature as a part of the Shopify acquisition. Too bad. That was the one feature that we were looking forward to. Without that, I don't see us switching from our current affiliate app.

Could be amazing but it needs a better team.
There’s no way to automatically segment and send out mass emails to our affiliates about new items or sales. There’s also tons of issues with affiliates placing orders and earning commission on their own orders due to lack of proper tracking.

For anyone struggling with that, here’s my current workaround:

Basically go to Shopify collabs
-> payments -> click through each persons commission and what orders they were for.

If they did get commission for their own order, write down the order # and date.

Go back to payments dashboard then back to them and click “open a dispute”.

You’ll choose one of the dates (doesn’t matter which one if there’s multiples) and then In notes list all orders and dates and put “commission not paid to affiliate for their own orders”.

Then go back to payment dashboard, go to “in dispute” and click resolve.

Once you’ve clicked that, you will only click THE ORDERS THAT DO QUALIFY!

All other orders will drop off their commission owed.
Press accept and notice the new total on payment dashboard.

Until Shopify collabs fixes their tracking, this is the best solution for making sure your affiliates don’t earn commission on their own orders

Please, Shopify. You have potential for something truly amazing. Take the time and hire the right team to turn this around.

This app has streamlined our efforts to grow our community with ease! As with any new application, some kinks will need to be worked out. The support team is super helpful and responsive.

Dovetale requires you to connect your PayPal account to make payments to your creators and influencers. We have never been able to make payments and PayPal has absolutely no clue what this app is to offer help.

The app is easy to integrate, but super buggy. The URL's it generates for affiliates don't work and I'm going on week 3 of waiting for someone from Dovetale to even answer my ticket. Really disappointing. Might have to remove this app for the lack of support.

App is useless. Can't set up commissions, can't add/modify tiers, can't pay influencers and can't get a response for trouble tickets. The Dovetale intergration was easy to use, manage and set up. The switch the Shopify Collabs has been terrible.

Yes, AP4Liberty is right. The link for the affiliates are not working although the discount code is. I'm surprised to find that this basic feature is not working. The APP is not usable right now until the developers fix it.

Excited for what this app promises but Instagram account won't connect and PayPal payments to creators doesn't work. Still waiting for my ticket to be answered.

Beautiful UI and intuitive UX! Support team is so friendly and responsive - best influencer marketing platform I've used!

This app has huge potential to be an all-around amazing app. Definitely need to work on a few things such as a direct communication service/line with Dovetale themself instead of Shopify, open the options of payment methods that can used other than Paypal, and mainly, an option for ambassadors to request payout (notifying the owner via email/sms) this feature would be a complete game-changer, since it removes an extra step from ambassadors of having to go outside of app/site to request payout.