Reviews (296)

Overall rating
3.3
Counts per rating level
  • 40% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 32% of ratings are 1 stars
June 27, 2022

Yes, AP4Liberty is right. The link for the affiliates are not working although the discount code is. I'm surprised to find that this basic feature is not working. The APP is not usable right now until the developers fix it.

Kibbles!
Singapore
Over 1 year using the app
Shopify replied June 29, 2022

Hi there,

Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see how ...

August 30, 2022

Excited for what this app promises but Instagram account won't connect and PayPal payments to creators doesn't work. Still waiting for my ticket to be answered.

GEO
United States
Over 1 year using the app
Shopify replied August 31, 2022

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through ...

Edited February 2, 2024

***Update*** Received this response to my review:
"Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to force a creator to promote a brand, but if you choose to use Collabs again you can create a contract that outlines the expectations for the work the creator will do. We ...

Milk Box Candle Co.
United States
About 1 year using the app
Shopify replied February 2, 2024

Hi, there. Thank you for taking the time to share your experience. I can understand your position and I'm happy to pass on your feedback. Unfortunately, there is no way to ...

Edited October 18, 2023

Funciono bien en un principio, pero ahora no funcionan los codigos de descuento de los colaboradores, no se donde escribir para que me puedan ayudar

5norte.cl
Chile
About 1 year using the app
March 29, 2023

We really like how simple the set up is and how easy it is to reach out to creators.

However, when we try to get creators to sign up we have a lot of creators that run into errors and then choose to opt out of the affiliate program. Then to make it worse we have reached out to support and not got any feedback.

That issue is a big issue for us but if resolved would be a 5 star app.

Poli Pet Products
United States
About 1 year using the app
Shopify replied March 31, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer ...

August 15, 2023

This app has so much promise but it's totally broken. We really need this functionality to execute on our growth plan, but the invites won't even work. Shopify, please put some resources on this app!

SPANGLED Coffee | Tastes Like Freedom
United States
About 1 year using the app
Shopify replied August 18, 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I can see you already have a ticket with our support team where the issue ...

May 12, 2023

Shopify collabs wouldnt work for my website, once I had to upgrade from dovetale to shopify collabs, it stopped working. Never really generated any good leads anyhow with influencers but was hoping. Support was not so great, contacted them twice, no one could help. Contacted support directly but at that point I just uninstalled due to too much frustration and stress......

Posh Pet Glamour Boutique
United States
About 1 year using the app
Shopify replied May 16, 2023

Hi there,

Brett here from Shopify. Thank you for taking the time to leave feedback for the app. I've sent you an email to connect and offer further support to work through ...

March 22, 2023

Tutto bello e ben fatto, ma non si dovrebbe richiedere per forza l'iscrizione al creator su Shopfy. E' una frizione in più che frena tanti creator.

Pasticceria Brignone
Italy
11 months using the app
April 26, 2023

Is so complicated to use. If you want to invite an influencer, you would have to import an excel file, etc. No way to create links or other creatives and send them to affiliates. No way on sending a message to the affiliates. I have tried for several weeks to figure this out but it just doesn't have the functionality... I am going to delete from my store and use Affiliatery which is free

MacondoForever
United States
10 months using the app
Shopify replied April 29, 2023

Hi there,

Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with ...

March 15, 2023

I have also been having troubles wiht the sign in process. Affiliates have not been able to lnk there accounts and then getting error messages and then not being able t complete the process. Huge game breaker.

Added features around storing creative and content for the influeceers to use would also be very useful.

I am switching provider.

Limber
New Zealand
7 months using the app
Shopify replied March 23, 2023

Hi there,

Thank you for taking the time to provide us with this feedback. I'm going to follow up with you over email to open up the lines of communication in case there is ...