Reviews (271)

Overall rating
3.2
Counts per rating level
  • 39% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 31% of ratings are 1 stars
Edited February 23, 2024

*** Update: Shopify customer support said there's a problem with Meta integration that they're working to fix, so there's still hope. ***

When setting up Instagram I keep getting this confirmation:
"You've now linked Shopify Collabs to Facebook"
but then on the Collabs settings this error shows:
"To connect you must grant Page permissions for at least one Facebook Page"

Looked through shopify forums but couldn't figure this out.

StudioSharonGuy
Israel
4 days using the app
Shopify replied February 21, 2024

Hi, There. Thank you for taking the time to leave your review. You will want to make sure that your Facebook account has a Facebook Page that you will be connecting your account to. If you're not sure how to create your Facebook page, please follow the steps here: https://shopify.link/6M4B. If you do have a Facebook Page and you're not sure how to grant permission to Shopify, please follow this help doc: https://shopify.link/bYpk. If you're still not able to connect your page, please contact our support team so they can take a look at this for you: https://shopify.link/WJna. Write "I need support" in the chat, and follow the prompts to connect. -Kitana, Shopify Support

November 18, 2023

DONT DO IT SHOPIFY SUPPORT IT BAD IT NOT THE SAME THEY NEED TO BRING THE PHONE CALLS BACK

Positive Girl & Company
United States
3 months using the app
Shopify replied November 22, 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback. Are you having trouble with Collabs, or just seeking general support? I've sent you an email to connect and offer further help to work through any issues you're facing.

Vance | Shopify

May 4, 2024

This app is a waste of time.

Lormil&Verger
United States
4 months using the app
Shopify replied May 6, 2024

Thanks for the review. We would like to get a better understanding of your experience with the Shopify Collabs app. If you could update/edit your review to include some additional context on what you liked or disliked about the application - we would appreciate it. The feedback that we receive allows us to build a better application for all merchants. Additionally, you can reach out to our live support team about any issues that you may have encountered using the application by navigating to our Help Center: https://shopify.link/goV1. -Ollie, Shopify Support

February 26, 2024

Stopped displaying page properly after only a few days, landing page looks awful, no buttons displayed images randomly placed. Looks cheap.

Chokers.co.uk
United Kingdom
4 days using the app
Shopify replied March 20, 2024

Hi, there!

Thank you for sharing your feedback.

We're sorry to hear it did not meet your expectations. Our team would like to further understand the specific issues you're experiencing regarding the page not loading, button and image display. If you'd like, you can chat with us more in depth via the Shopify Help Center: https://shopify.link/vRnL. -Victoria, Shopify Support.

April 4, 2024

Please note: do not install this app, we did not like the app. So removed, major problems with our shop since the removal of this app. The product photos and backend are no longer shown, just like the blog no longer has photos.
It's not even worth 1 star!

Chique Design
Netherlands
About 13 hours using the app
Shopify replied April 10, 2024

Hi Chique Design, thank you for the review and your feedback. We have been experiencing a platform issue regarding images on the store front not being visible and our technical team is actively working on a resolution for this. The issue with your images is separate from the collabs app.

We'd love to hear more about why the collabs app did not work for your business. -Shay, Shopify Support

April 30, 2024

Dieses App dürfen nur die Shops verwenden, die eine Kooperation gar nicht mehr brauchen, weil sie schon bekannt und erfolgreich genug sind. Die Start-Ups, die am Meisten Unterstützung zu Beginn benötigen, dürfen es nicht verwenden. Eine Diskriminierung, daher Daumen runter

Notfallvorsorge
United States
9 months using the app
April 24, 2024

Péssimo, agora que o pagamento é feito pelo Paypal, não funciona no Brasil.

Armazém Cerealista
Brazil
7 months using the app
February 6, 2024

Useless. Very complicated. Less opportunity to individualise things.

Das Audio-Gästebuch für Deine Hochzeit - VOICEMAIL WITH LOVE
Germany
6 days using the app
Shopify replied February 8, 2024

Hi there. Thank you for taking the time to provide us with feedback on how Shopify Collabs can be improved; we appreciate you reaching out to let us know. I am sorry to hear that you've found the app to be complicated and I'd recommend contacting our support team if you need assistance using the app: https://shopify.link/vRnL. -Victor, Shopify Support

December 12, 2023

I have tried many times,there is no verification email,so how should I invite creators?

ZIGJOY
Hong Kong SAR
About 3 hours using the app
Shopify replied December 14, 2023

Hi there,

Anh here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Anh | Shopify

June 15, 2023

I wish I could give this -5 stars. It is so bad, the app never works. My influencers can't even redeem their gifts, not user friendly at all. Please do not use this. Run away. Whoever the developers are , thumbs down.

Satya Online
United States
Almost 2 years using the app
Shopify replied June 15, 2023

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Ashley | Shopify