Reviews (193)

Overall rating
2.6
Counts per rating level
  • 33% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 33% of ratings are 1 stars
January 9, 2024

It's important to understand what this app is and what is isn't. It is a simple way to find and invite influencers to work with your business, or for them to apply to you. Being native to Shopify the creation and allocation of discount codes and commission deals is easy, as is the payment of commission to influencers. You can create bespoke products offers or gifts for each partner.

However, the job of vetting who you work with and what you give them is down to you, as are the terms and conditions you set for your individual agreement with each partner. Have a think about this first and agree it with anyone you work with and you'll save yourself a world of trouble later down the line.

Refresh Skincare
United Kingdom
3 months using the app
December 30, 2023

After utilizing this feature for a year, it's become evident that the strategy of providing discount codes to influencers is flawed. These codes are frequently intercepted by bots and dispersed across public discount sites, allowing customers to access them without the intended influencer engagement. Consequently, influencers are unfairly earning commissions on these sales. This issue has resulted in more financial loss than gain for our company. Additionally, the platform lacks a crucial functionality for mass communication with influencers, making it challenging to keep them informed about the latest product news and updates. This significant oversight hinders effective collaboration and marketing strategies.

edelkrone
United States
11 months using the app
Shopify replied January 1, 2024

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support.
Vance | Shopify

December 10, 2023

This app is a joke. The "influencers" who use it are after free product only. There is no way to hold them accountable for actually promoting the product. Every single collab who has applied, never posted to any socials after getting their product and have stopped communicating with us. We since changed our gift to 50% off their first order instead of free product - now anyone who applies private messages us on Instagram asking for free product to promote. What a joke.

Backroad District Clothing Boutique
United States
7 months using the app
Shopify replied December 13, 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

November 15, 2023

Could be amazing but it needs a better team.
There’s no way to automatically segment and send out mass emails to our affiliates about new items or sales. There’s also tons of issues with affiliates placing orders and earning commission on their own orders due to lack of proper tracking.

For anyone struggling with that, here’s my current workaround:

Basically go to Shopify collabs
-> payments -> click through each persons commission and what orders they were for.

If they did get commission for their own order, write down the order # and date.

Go back to payments dashboard then back to them and click “open a dispute”.

You’ll choose one of the dates (doesn’t matter which one if there’s multiples) and then In notes list all orders and dates and put “commission not paid to affiliate for their own orders”.

Then go back to payment dashboard, go to “in dispute” and click resolve.

Once you’ve clicked that, you will only click THE ORDERS THAT DO QUALIFY!

All other orders will drop off their commission owed.
Press accept and notice the new total on payment dashboard.

Until Shopify collabs fixes their tracking, this is the best solution for making sure your affiliates don’t earn commission on their own orders

Please, Shopify. You have potential for something truly amazing. Take the time and hire the right team to turn this around.

The Baby Bird Boutique
United States
About 2 years using the app
Shopify replied November 19, 2023

Hey there,

Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing with sending mass emails to your affiliates and a concern about affiliates earning commission using their own code. There are options in place for both of these and I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.

Jason | Shopify

June 14, 2024

Zero app localization for Japanese. Reached out multiple times to support but they never update the interface to include Japanese.

GoDoggy
Japan
November 18, 2023

DONT DO IT SHOPIFY SUPPORT IT BAD IT NOT THE SAME THEY NEED TO BRING THE PHONE CALLS BACK

Positive Girl & Company
United States
3 months using the app
Shopify replied November 22, 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback. Are you having trouble with Collabs, or just seeking general support? I've sent you an email to connect and offer further help to work through any issues you're facing.

Vance | Shopify

Edited October 18, 2023

Funciono bien en un principio, pero ahora no funcionan los codigos de descuento de los colaboradores, no se donde escribir para que me puedan ayudar

5norte.cl
Chile
About 1 year using the app
May 6, 2021

Love using Dovetale to manage our influencer marketing campaigns! Best tool out there. Big shoutout to Mike for awesome support.

Violet Healthcare
United States
Almost 3 years using the app
May 10, 2021

Beautiful interface that seems too seamless to be true (it isn't). No more jumping between spreadsheets, portals and our Shopify page to make sure each ambassador/affiliate has the right code - everything is done for you. My only regret is not using this years ago. Highly recommend to anyone managing ambassadors and/or affiliate in-house.

Plant People
United States
Almost 3 years using the app
July 16, 2021

Dovetale has really clean UI and intuitive user experience. I'm using it to prospect, manage, and communicate w/ our influencers and we're saving so much time & pain with streamlined process and flow. Highly recommend!!

hellocarepod
South Korea
Over 2 years using the app