Reviews (193)

Overall rating
2.6
Counts per rating level
  • 33% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 33% of ratings are 1 stars
October 6, 2023

I feel like almost every applicant is a fake person. I am getting several applicants, which I thought was good at first. When I take a look at their profiles it's obvious they are not real accounts. I have sent offers to many but no communication or next step after that has happened with any of them.

Beauty In Stone Jewelry
United States
About 1 year using the app
Shopify replied October 9, 2023

Hi there,
Vance here from Shopify. We appreciate you taking the time to leave feedback for the app. I'm sending you an email to open the lines of communication and offer further support on this.
Vance | Shopify

April 29, 2023

My account was grandfathered into Collabs from Dovetale. I have spent 2 days trying to invite and receive an invitation to collab with another business owner. We both sent emails and messages and have not received any answers to what would be a simple solution. This app used to be so easy to use before it changed to collabs. I'm very disappointed. It has good features, but it's useless if you can't properly invite or register to use them.

Gyv Me Body
United States
About 2 years using the app
Shopify replied May 1, 2023

Hi Gyv Me Body team,
William here from Shopify support, thanks for taking the time to use and review the Shopify Collabs app, we appreciate all feedback we receive. I'd like to reach out to you to discuss the situation you've described here and work to resolve it. We'd love our app to work for you.
William | Marketplaces Support Specialist
Shopify

May 12, 2021

Dovetale has built extremely powerful filters to find and reach out to the right influencers for your brand. No more manual search and outreach.
Love the ML tool that identifies accounts with high bot ratios.
Thanks Mike + team for building such a useful product for e-commerce merchants!

La Petite Écolière
Canada
About 2 years using the app
June 15, 2023

I wish I could give this -5 stars. It is so bad, the app never works. My influencers can't even redeem their gifts, not user friendly at all. Please do not use this. Run away. Whoever the developers are , thumbs down.

Satya Online
United States
Almost 2 years using the app
Shopify replied June 15, 2023

Hi there,

Ashley here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Ashley | Shopify

August 7, 2022

The app is easy to integrate, but super buggy. The URL's it generates for affiliates don't work and I'm going on week 3 of waiting for someone from Dovetale to even answer my ticket. Really disappointing. Might have to remove this app for the lack of support.

Wearecrimsonclover
United States
Almost 2 years using the app
Shopify replied August 8, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

January 26, 2023

Love the app. It solves most of our needs, and love that they continue to roll out new features. Collabs makes managing our program seamless and tracking results a breeze. Would recommend anyone to anyone looking to scale their influencer/creator program.

Lalo
United States
Almost 2 years using the app
Edited April 14, 2021

With Dovetale, we're able to get specific with the types of influencers we want to work with. Great app and superb customer service!

Neuro
United States
Almost 2 years using the app
October 12, 2022

Collabs (formerly Dovetale) is precisely what we needed to find influencers and creators. Easy to onboard them, set up discounts, track conversions, and even pay them seamlessly. Also super cool that we can set up gifts (free products) to simplify the process of shipping out samples. It still amazes me that the product is free when other options charge thousands of dollars a month. Super excited to see where Shopify takes the product next!

Duradry
United States
Almost 2 years using the app
June 27, 2022

Yes, AP4Liberty is right. The link for the affiliates are not working although the discount code is. I'm surprised to find that this basic feature is not working. The APP is not usable right now until the developers fix it.

Kibbles!
Singapore
Over 1 year using the app
Shopify replied June 29, 2022

Hi there,

Thomas here from Shopify. Thank you for bringing this to our attention! I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Thomas | Shopify

October 14, 2022

Needs a signature section and a way to communicate with collaborators. great for keeping things in one place

Hand Held Legend
United States
Over 1 year using the app