Reviews (193)

Overall rating
2.6
Counts per rating level
  • 33% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 33% of ratings are 1 stars
November 18, 2023

DONT DO IT SHOPIFY SUPPORT IT BAD IT NOT THE SAME THEY NEED TO BRING THE PHONE CALLS BACK

Positive Girl & Company
United States
3 months using the app
Shopify replied November 22, 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback. Are you having trouble with Collabs, or just seeking general support? I've sent you an email to connect and offer further help to work through any issues you're facing.

Vance | Shopify

September 1, 2023

My first app for affiliate marketing. Most of the applicants have very little following/engagement. We sent gifts and received nothing in return. Pretty much a thanks and goodbye. Really no benefit at all. Will look for an app that holds affiliates accountable and does a better job vetting influencers.

Best Day Ever Kids
United States
3 months using the app
Shopify replied September 5, 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

June 21, 2023

Cannot get influencers paid automatically, have to manually process payments. Shopify refuses to work with PayPal to resolve this and blames it on the customer. Been trying to get it fixed for a month now with no resolution.

Integrated Engineering
United States
6 months using the app
Shopify replied June 23, 2023

Hi there,

Anh here from Shopify support. Thank you for taking the time to share your review of the Collabs App with us. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Anh | Shopify

October 1, 2023

the app seems good and i would like to use it but there are to issues that i faced:
1- Store has to have at least $10K USD in sales in the last 12 months
(how about startup business? You don't care bout it. )
2- Store isn’t a dropshipping model
I don't understand it. Should my business not to be dropshipping?
Kindly, contact me to explain my questions.
Many thanks

Mira Jewelries
United Kingdom
4 months using the app
Shopify replied October 4, 2023

Hi there,

Mario here from Shopify support, thank you for taking the time to install and use the Collabs channel on your store and leave a review. These requirements mentioned are related to Collabs Network. There are no requirements for any merchant to install and use the rest of Collabs tools. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Mario | Shopify

August 4, 2023

The app is a good way to get started with affiliate campaigns but I can't figure out a way to pause applicants. We have enough collaborators for now but they keep applying. If we remove our brand from the collabs network, the app tells us that existing affiliate links will be broken.

True Ocean
United States
6 months using the app
June 15, 2023

Not supporting Spain, I was very excited when I reached 10k sales but I can't join. It should be written in somewhere BIG to let customer know which countries are supported

Next Step
Spain
16 days using the app
Shopify replied June 15, 2023

Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm sorry to hear about finding out that Spain is not available with the Collabs Network at this time. There are still many other features Collabs offers. I'm going to follow up with you in an email to get more into detail.
Jason | Shopify

August 15, 2023

This app has so much promise but it's totally broken. We really need this functionality to execute on our growth plan, but the invites won't even work. Shopify, please put some resources on this app!

SPANGLED Coffee | Tastes Like Freedom
United States
About 1 month using the app
Shopify replied August 18, 2023

Hi there,

Vance here from Shopify. Thank you for taking the time to leave feedback for the app. I can see you already have a ticket with our support team where the issue relating to the invite subject line being too long was resolved! I've sent you an email to connect and offer further support.

Vance | Shopify

December 12, 2023

I have tried many times,there is no verification email,so how should I invite creators?

ZIGJOY
Hong Kong SAR
About 3 hours using the app
Shopify replied December 14, 2023

Hi there,

Anh here from Shopify. Thank you for taking the time to share your review of the Collabs App with us. Your feedback is extremely valuable. I'm going to follow up with you over email to open up the lines of communication and see how we can provide more support for you on this.

Anh | Shopify

July 27, 2023

Cannot create online store page as it keeps on loading. Must try but it still lacks lot of features.

Casetonics
India
2 days using the app
Shopify replied July 31, 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide us with this incredibly valuable feedback. I'm sorry to hear of the struggles you are facing setting up and using the app. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.

Thomas | Shopify

Edited October 18, 2023

Funciono bien en un principio, pero ahora no funcionan los codigos de descuento de los colaboradores, no se donde escribir para que me puedan ayudar

5norte.cl
Chile
About 1 year using the app