Reviews (278)

Overall rating
3.3
Counts per rating level
  • 40% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 11% of ratings are 3 stars
  • 11% of ratings are 2 stars
  • 31% of ratings are 1 stars
June 27, 2024

Great interface, but needs protections for sellers. I sent 2 candles out to "influencers" who have yet to post with them as agreed, and two months later, I'm still waiting. I've never had this happen before. Implement a deposit or something influencers have to put down so that sellers aren't out money if they do not post with the product!

Angsty Addie
United States
8 months using the app
Shopify replied July 3, 2024

Hi, there.

Thank you for reaching out and sharing your feedback with Shopify Collabs. We're sorry to hear you did not have an ideal experience using the app.

We recommend creating contracts that outline the expectations for the work the creator/influencer will carry out. It is also recommended to seek legal advice when drafting any type of contract. -Victoria, Shopify Support.

June 24, 2024

So far so good :)

Sage & Sunday
South Africa
10 months using the app
June 14, 2024

Zero app localization for Japanese. Reached out multiple times to support but they never update the interface to include Japanese.

GoDoggy
Japan
Over 1 year using the app
Shopify replied June 18, 2024

Hi, there. Thank you for taking the time to leave this review! It's great to hear you're interested in using Shopify Collabs and I'm happy to pass on your feedback. -Erin, Shopify Support

June 20, 2024

ya

Skates USA
United States
5 months using the app
June 3, 2024

The Collabs app is great however it would be useful to see which influencers have already been invited to collaborate when browsing for new partners.

Shrieking Violet®
United Kingdom
About 2 years using the app
June 3, 2024

yes ,我会推荐

Nums Smart Keypad Offical Store
China
Over 1 year using the app
May 25, 2024

This app doesn't benefit anyone but the creator. I've had countless creators ghost me after receiving their products even after signing UGC creator contracts. Now I will have to take them all to small claims court! The problem is Shopify shouldn't allow shady people like that on their platform. I've reached out to them to let them know what happened and they're like "unfortunately there is nothing we can do"! How about suspend the accounts of creators who take advantage of brands just to get free products! When I had an issue with a creator on Influenster, the CEO immediately took action and even wanted to send me a refund for the $300 worth of product the creator got. Step it up Collabs. The app is supposed to be a positive, collaborative experience, not one that hurts the very brands that use shopify as their website host to run their businesses.

MAXDAHLIA Skincare
United States
Over 1 year using the app
Shopify replied May 27, 2024

Thank you for sharing your feedback! I understand that it must be disappointing when a creator hasn't upheld their end of an agreement. For this reason, some merchants choose to create contracts that both parties can sign. Shopify provides the platform to facilitate the connection between merchants and creators, but we do not have the authority to enforce agreements. You may wish to seek legal counsel regarding any unfulfilled collaborator tasks. Please review the Shopify Collabs Terms of Service for details: https://shopify.link/NGAG. -Sophia, Shopify Support

November 6, 2024

We have been utilizing Shopify Collabs for the past 10 months and it has really helped to significantly enhance our influencer and affiliate partner strategies. This platform is incredibly intuitive, simplifying the creation of affiliate links, tracking sales, and managing product gifting. One of the standout features of Collabs is its strategic flexibility. We can seamlessly optimize our creators and their links around critical sales or promotions and new product launches. For example, Collabs makes it quite easy to adjust our strategies by moving creators between different tiers, allowing us to increase their codes and links during key time periods.

Additionally, with seamless automations through integrations like Klaviyo/Flow, communication with our influencers is efficient and scalable. We've explored other affiliate platforms, but Collabs, while not entirely perfect, definitely leads the market in user experience and capabilities for both merchants and creators.

In today's evolving influencer landscape, where it often feels "pay-to-play," it's challenging to justify additional tech or platform fees on top of influencer payments. The inclusion of Collabs in our existing Shopify subscription allows us to reallocate those savings directly towards influencer partnerships, maximizing our investment.

We do see room for improvement with the onboarding features for new creators, particularly for those with whom we don't yet have established relationships. It would be a game-changer if new creators could accept gifts more seamlessly without needing to set up an account. Currently, we approach these partnerships incrementally by sending gifts manually to build genuine relationships, eventually setting them up with an affiliate code through Collabs. While this method is effective, a more streamlined process would be even better.

Overall, Shopify Collabs is an essential asset for our business and we plan for this to become a key sales channel for us as we scale the brand.

tiny tuckets
United States
June 1, 2024

Love using this collabs app! So easy to use and helps keep everything organized.

The Elite Co
United States
3 months using the app
June 2, 2024

Shopify Collabs is an affiliate marketing tool designed to connect creators and brands. Whether you’re a business owner seeking partners, sending out gifts, or tracking affiliate offers, Collabs aims to help you drive more sales.

Bijou Boutique
United States
About 2 months using the app