Reviews (196)

Overall rating
2.6
Counts per rating level
  • 33% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 12% of ratings are 3 stars
  • 14% of ratings are 2 stars
  • 33% of ratings are 1 stars
January 26, 2023

Love the app. It solves most of our needs, and love that they continue to roll out new features. Collabs makes managing our program seamless and tracking results a breeze. Would recommend anyone to anyone looking to scale their influencer/creator program.

Lalo
United States
Almost 2 years using the app
Edited April 14, 2021

With Dovetale, we're able to get specific with the types of influencers we want to work with. Great app and superb customer service!

Neuro
United States
Almost 2 years using the app
October 12, 2022

Collabs (formerly Dovetale) is precisely what we needed to find influencers and creators. Easy to onboard them, set up discounts, track conversions, and even pay them seamlessly. Also super cool that we can set up gifts (free products) to simplify the process of shipping out samples. It still amazes me that the product is free when other options charge thousands of dollars a month. Super excited to see where Shopify takes the product next!

Duradry
United States
Almost 2 years using the app
September 27, 2022

App is working great! We're very happy with it and enjoy using this app to collaborate with both influencers and consumers.

otherworld
United States
Over 1 year using the app
September 13, 2022

LOVED Dovetale, and was excited about the buyout, but unfortunately Shopify Collabs is a far cry from what Dovetale used to be. Our affiliate codes won't work, and it's hindering our user experience.

Go Rings
United States
Over 1 year using the app
Shopify replied September 15, 2022

Hi there,

Thomas here from Shopify. Thank you for taking the time to leave feedback for the Shopify Collabs app. I've sent you an email to connect and offer further support to work through any issues you're facing.

Thomas | Shopify

April 15, 2021

Great App! Been using Dovetale for a few months and would highly recommend. It is extremely user friendly and makes discovering influencers so much easier. Also, the team is super responsive and always willing to assist with any questions!

Brevitē
United States
Over 1 year using the app
September 26, 2022

Our team was SO EXCITED for Shopify to further build out Dovetale's platform. Unfortunately, whenever the integration happened it disallowed us from modifying or creating new tiers. It also is evidently glitchy on adding collaborators. We've yet to figure out either. When I submitted questions to the dev team to help enable the app, we received lackluster explanations. Just frustrating. So much potential. Looks like we will need to go another route.

tryFloral.com
United States
Over 1 year using the app
Shopify replied September 27, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

April 7, 2021

Awesome app! This blows every other affiliate software out of the water. We have tried a couple of other apps for this purpose and Dovetale is by far the best. It is the entire suit to not only let you find great partners but also help to track, communicate and nurture the relationship. Highly recommend!

Nourished Essentials
United States
About 1 year using the app
September 26, 2022

I couldn't even get past the first stage of set-up before it crashed and told me info had been sent to admin. Why did it crash? Who knows. I didn't even do anything that would warrant making an error since it was only the first stage of installation. But no help forthcoming. I'm sad as there has been lots of hype, and it is a needed app, but if you can't even install it, what's the point?

Everything Bees
United States
About 1 year using the app
Shopify replied September 26, 2022

Hello,

Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify

September 17, 2022

For a feature as highly touted as this has been you would think that Shopify would have taken the time to get it right. The entire app is riddled with bugs and pain points. The entire experience needs to be vetted and troubleshot. I don't need to go into detail because so many of the issues have been called out in other critical reviews. I'm just here to encourage Shopify to allocate the resources to get this back on track. Moderator - please escalate this to the decision makers. And decision makers - please get on top of this asap as the holiday sales season is soon approaching.

Polarheads.com
United States
About 1 year using the app
Shopify replied September 20, 2022

Hi there,

Nate here from Shopify. Thank you for taking the time to share your feedback regarding your experience with Shopify Collabs. We definitely want to make sure that your feedback is heard, as this helps make the app experience better for everyone. I'll be sending an email out to open up the lines of communication, gather feedback and help where I can.

- Nate | Shopify