Reviews (290)

Overall rating
3.6
Counts per rating level
  • 44% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 9% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 30% of ratings are 1 stars
September 5, 2024

We used several Influencers and not one single one of them did anything, they all where happy to collect the FREE gift, after we informed them the gift is your use and to promote our product to their followers. One replied and added that they don't care... it is free and they do not need to do anything else.... this is an absolute disgrace that they demand FREE products and are not willing to promote your business ... nothing in life is for free... Do not use this App there are no rules for the influencer - unless you are happy just to give stuff for FREE

Skin Nutrient™ Award Winning Skincare
Australia
3 months using the app
September 2, 2024

2.9 star average rating tells you everything you need to know. It's exactly what others are saying. This app is knowingly hosting scams. Shopify isn't filtering the "creators" at all so you just get people that are coupon harvesting. Money gets paid out and Shopify does nothing to protect the stores that pay its bills. We've lots thousands because we foolishly put our trust in this app because it was built by Shopify.

Boona
United States
About 1 year using the app
August 29, 2024

Not sure if it was the app or the people doing the collabs, not a good experience, we didn't receive feedback of all the people we sent our product to try it. It was a waste of time and money. Good or bad feedback is good but need the feedback to improve our service, that's why we sent our product. A good quality product. Bad quality of collaborators, they do not show after they receive the product and you end up looking for them without any success.

By SHANTEA
United States
2 months using the app
August 28, 2024

My account apparently got hacked by someone after the app was downloaded. Some started posting their content connected to my store.

Wyxs Unlimited
United States
6 months using the app
Edited January 22, 2025

Great but it would be even better if you could have the choice to exclude accounts that you have invited and accounts already joined out of search results, would make things so much better!

A Zen Design™
United Kingdom
6 months using the app
August 28, 2024

We've only just getting started- but so far the team has been very responsive, and we're seeing our first affiliate traffic and sales. Would like to see some more customization options on the recruitment page(s).

BERML BY DESIGN JEWELRY FOR MEN
Canada
7 months using the app
August 26, 2024

Collabs makes working with creators on a gifting/affiliate basis. Also great support team if you need it. Strong recommend esp for teams who don't have tons of hours to dedicate towards building their program.

Plum Deluxe Tea
United States
Almost 2 years using the app
Edited September 3, 2024

9/3/2024 Update - I had a very nice video call with a Shopify rep. They are genuinely trying to improve this app, which is giving us hope. We're updating our review to 5 stars in hope of a brighter future here!

I don't like writing 1-star reviews, but this app is useless. We spent serious time looking up applicable creators and offered them free $250 products, but had no responses.

Now we're just getting spammed by "beauty" influencers who have zero applicability to us.

It seems like Shopify didn't actually verify any of the creators. They either didn't sign up or are fake accounts looking for free things.

Fret Zealot
United States
About 2 years using the app
August 20, 2024

we've been "scammed" and taken advantage of several times, due to to the fact that Collabs doesn't "vet" their creators. We ship products to our partners and there's zero communication or response after. After talking with other brands ,it seems as if this is a common problem with Shopify Collabs.

Shilohboards
Canada
4 months using the app
Shopify replied August 21, 2024

Hey there, thanks for the review and providing your feedback. I have brought this to the attention of our developers to take a look into. With that being said, it may be possible to create contracts that outline the expectations for the work the creator will carry out. I encourage you to seek legal advice when drafting any type of contract. -Ollie, Shopify Support

August 14, 2024

Rahya Jewelry Design
United States
6 days using the app