Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for stores with large inventories, especially clothing and shoe stores, as it allows easy product filtering by size, brand, type, and more. It's praised for its ease of integration, reliability, and efficiency, with some noting a sales boost. The support team is highly regarded for their quick responses and customization services. The app is also seen as cost-effective, enhancing the appearance of collection pages. The developers are appreciated for their continuous improvements and commitment to customer service.

August 1, 2023

We updated our theme and by standard practice, the configuration from this app did not carry over and we have now reached out to them multiple times without a response. For a minute, I
totally forgot how unresponsive and terrible their support it. One would think they'd be happy to help a paying customer but that is not the case.

0/10, use thier app at your own risk

Over 4 years using the app
Supple Apps replied August 3, 2023

Hi, I'm sorry to hear you've been having trouble getting in contact with us! I've sent you an email to follow up on this issue, please check your inbox and spam folders if you don't see it. Hope to hear from you! -Emily, Head of Support

May 24, 2022

Terrible app, it doesn't install alone, I get in touch asking for help, they don't respond, terrible, I'm going to ask for a refund.

5 months using the app
Edited June 29, 2020

Great app. But not enough of the money being paid by customers is being spent on back end infrastructure. App slows each page by 2 seconds - mostly due to an 800ms TCP connect wait. Classic latency caused by under powered servers for a given load.

The more people use this awesome app - the slower it is going to get and slow speed kills conversions. The opposite of what these apps are here to do!

UPDATE: Contacted them. They have no plans to fix this speed issue. Even though adding a CDN layer to their AWS setup would take all of 30 mins to complete end to end. Very disappointing. In an era where google has publicly stated the importance of core metrics and FCP moving forward this is quite mind boggling.

Shopify need to start mandating proper architecture standards for their App Store. Developers in the IT world are not known for their experience in operations or architecture. And this is becoming more of an issue as more and more apps, function well, function wise. But are implemented poorly on the backend.

Number 9 Fashion Studio
Over 5 years using the app
February 26, 2018

Good app but sadly it's got a massive bug and the developers can't fix. They take 24 - 48 hours or longer to reply to emails to help. Very sad that the service is let down by very slow support and a massive problem in the app.

Computer Planet Ltd
United Kingdom
Almost 5 years using the app
June 8, 2019

App was fine. I have filtered by brand using the product type. But when I have tried to do my own custom one using tags it not working. I’m giving 1/5 as I’ve been contacting them for at least a week and have not had at least a bounce back email. I have messaged through shopify, direct email nothing. Please help me launching tomorrow

Sweet Packs
United Kingdom
Over 1 year using the app
Supple Apps replied June 11, 2019

Hi there, we're so sorry that you've been waiting to hear from us. We've recently migrated to a new customer support management system and, unfortunately, some support requests were lost in the move. One of our support specialists has reached out to you, please check your junk folder if you do not see their response. Thank you for reaching out and for your patience.

March 5, 2019

DO NOT BUY THIS APP. Poor customer service, I've send money for them to install the app, never got any answer, impossible to get an email or a refund whatsoever, and impossible to get the app installed. Find another app, you'll be better off.

Chic Marie
Over 1 year using the app
December 15, 2018

App is not working. Support is poor, no one bothers to reply. Chasing technical team from last 20 days but they are not bothered.

Over 1 year using the app
April 20, 2022

this app is deleting all of my tags on products and is still deleting them even after re adding! NO ONE from support is helping me!!!

South Africa
About 6 hours using the app
February 26, 2018

This app has a bug that will stop your site working. Please do not risk using it until they fix the bug.

Computer Planet Uk
United Kingdom
Over 1 year using the app
March 3, 2021

I tried this app and had to delete it because it is working bad. When you try to filter by size, not all the products available are shown, casuing me to lose potential sales because clients do not know they are available. I contacted support explaining the issue and saying I inactivated it because of it and he replies saying he changed the name and reactivated it, completely ignoring my issue. I explained again and still did not get any solution. It is a shame, as I was very excited about this app as it is a functionality my clients request a lot and there are not many options.

10 days using the app