Amazon Connectr & FBA Sync

Been using the paid version of the app for a while now. Started having issues last month with Connectr not updating my shopify orders once they were complete. This also coincided with an update of the app. I wrote in on Aug 10 for the first time. It's now 9/9 and I've been back and forth with support on a weekly basis. Always being reassured the problem has been fixed, and always back at them the next week because it has not. I keep being assured the technical team will handle it - but they don't. I've been told they would monitor my account, but they have not. I see issues as I speak, so the monitoring is non-existent. And despite the fact that this has been going on for a month, do you think they have offered to refund my money for that month? Well, they haven't done that either. So, it was good while it worked - but it doesn't work anymore, and if it's not fixed in another week I will be tossing this app and moving on to something from an app developer that knows how to fix their own issues.

Love this app, a pleasure to use. Clean user friendly interface, 2 weeks in and so far works very nicely. Flexible options, with a lot of freedom to make edits on our own w/o having to seek assistance. Way smoother then a previous app we were using. Quick customer support. Very positive experience!

Excellent product, does exactly what it says.
I checked through the help files before installing to confirm it could meet all our requirements.

This App offers excellent value for us and creates Amazon MCF requests much quicker than other, more expensive Apps that we tested.

Very responsive and very helpful customer support

Very satisfied. App does what it promises. Used to work with another app, but there variations were mixed up after every update. With Connectr variations stay where I want them.

Can't wait until they expand with new features!

The app is really easy to use, and the customer service is stellar. Imports over 200 SKUs in a jiffy, syncs pricing and inventory, and if you have any questions, customer service and Ankit provide great solutions in no time. Very pleased, and will highly recommend.
PS: Would love to see a feature to import products by SKU list in the future.

they have amazing support. If u have problem they can solve within one hours. Hıghly recommended!!!!

IT DOESN'T DO WHAT IT SAYS, FOUND A BETTER APP
Started using Connectr app because it advertised that it would sync inventory between Amazon and Shopify. Just be clear, it only syncs changes in inventory that come from orders and changes made in seller central. If you receive inventory and adjust inventory levels in Shopify, they will be overwritten by the inventory in seller central. So the product does not actually sync FBM inventory between AMZ and Shopify. It only syncs some of the inventory. The interface is very confusing and hard to understand and there is a high risk of accidentally overwriting inventory numbers and products. There is just to much to risk when using this app as it will cause you a lot of time fixing what they did. My staff had to spend several hours re-counting inventory because this app completely replaced our shopify inventory counts with our AMZ inventory (which was 0 because we were setting it up). Their customer service was very difficult and instructions were very unclear. You have to email them back and forth which is really inefficient and a waste of time. We asked for a video chat/screenshare several times and they just ignored the request. After realizing the app wouldn't do what it says, we asked for a refund (took several weeks to figure out it doesn't do what it says) and they said they have a 7-day trial and they wouldn't refund. They refused after saying if we send them the invoices for the app, they would refund it. This just shows they have terrible customer service. So because their app was misleading and because their customer service was awful, they get a 1-star review. We ended up using Amazon by CedCommerce and it works great. It does exactly what we need it to and syncs FBM changes back and forth from AMZ and Shopify. It's very affordable and they will video chat and screen share with you on-demand. They have a great chat feature that they respond to immediately and have helped us onboard the app. We highly recommend checking out Cedcommerce over Connectr. Just to be clear, we don't get anything for recommending them, we just had such an awful experience with Connectr that they deserve a public bad review and a recommendation of another product over them. To Connectr: You should have just refunded the money like you said you would, it was less than $25. You'll lose more than that in customers who won't use your app now.

It is really useful for me. Importing thousands of products was a headache. It automatically pulls and pushes the products. Bit slow but worth it. Thanks for this.

WARNING DANGER BEWARE

This app deletes products

It will overwrite your product information, unpublish products, delete products, change variants.

DO NOT under any circumstances, install this app!