Connex Ecommerce

Had to delete it. New updates they did kept voiding past three months sales with a rounding error. Had to delete all the sales and have them sync again. Happend three time. Duplicate entries etc. What a nightmare. After I got made this is what the owner said.

connexecommerce.com
8:34 AM (5 hours ago)
to me

Hi Tom,

Thanks for the feedback.

I don't think this is a good fit for us as a customer and I think it's best if we part ways. I recommend using a 3rd party IMS like Cin7 and A2X for a business of your size.

I will cancel the account immediately and refund the last month.

-Joe

We have been with Connex since 2018. I am a bookkeeper and have had to navigate the automation of Shopify order entry into Quickbooks by the seat of my pants. I couldn't have done it without Joseph and the team at Connex. They held my hand upon initial implementation and they have continued to provide excellent service over the last seven years. I recommend this integration and the team at Connex.

I can't say enough great things about Joe, the owner of Connex for QuickBooks. He has been absolutely instrumental in helping us integrate Shopify, our eCommerce platform, with QuickBooks Desktop for our business, Save Rite Medical. Joe's expertise and dedication to providing seamless solutions made the entire process smooth and stress-free.

Not only was he quick to address our needs, but he also went above and beyond to ensure that the integration was optimized for our workflow. Thanks to his help, we now have a streamlined system that saves us time and eliminates manual errors. If you're looking for a reliable and knowledgeable partner to handle your QuickBooks integrations, I highly recommend Joe and Connex for QuickBooks. Thank you, Joe, for your outstanding service!

I recently had a unique issue affecting my sync and the support team worked with me over a couple of days to isolate the issue and fix it. We have been with Connex since 2020 and I can count on one hand how many times we have had an issue with the program. When we have had an issue they are quick to respond and knowledgeable to know how to fix the issue.

Have been using this app for several years and it work great. Joe is always helpful.

Connex has gone downhill recently. The support is terrible, you'll wait days in between responses trying to solve sync issues. Their website is slow and buggy. I've been a customer for years, no more. Save yourself aggravation and avoid Connex.

Update: Connex has finally hired a dedicated customer service team and is working on improving support, help docs, and the user interface. The support has helped us understand the tool better and how to make the most of it.
No other tool has worked for us because our current setup is way too complicated and Connex has been the best tool to make our transactions into Quickbooks for desktop.

I find Connex very responsive and very helpful in their support to their clients. I am always met with understanding of my issue and knowledge of my issues at all levels. I am glad to be with them in helping me move my information.

Connex is a good service and make things much easier for us. Any time we are having an issue it seems to be resolved fairly quickly and if not, Joe jumps right in to help. It's nice to know the owner isn't afraid to still help out when needed. Thanks!

Edited:
I'm updating this review because it seems things have changed at Connex. They've got great customer service now, and they're following through on issues affecting business with good advice and timely fixes. I'm very happy with the response time from the support team.

If you need to save time getting orders into QuickBooks, or if you're creating orders in QuickBooks that need to be synced into shipping integrations, give Connex a try. You'll be happy you did!