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Had to delete it. New updates they did kept voiding past three months sales with a rounding error. Had to delete all the sales and have them sync again. Happend three time. Duplicate entries etc. What a nightmare. After I got made this is what the owner said.
connexecommerce.com
8:34 AM (5 hours ago)
to me
Hi Tom,
Thanks for the feedback.
I don't think this is a good fit for us as a customer and I think it's best if we part ways. I recommend using a 3rd party IMS like Cin7 and A2X for a business of your size.
I will cancel the account immediately and refund the last month.
-Joe
We understand Tom's frustration and apologize for the disruption he experienced.
After reviewing the account, we found that the workflow being used was outside our recommended setup. The account was syncing a high volume of individual sales transactions into QuickBooks under individual customer names, which is not a workflow we typically recommend for businesses processing thousands of monthly orders. Most customers at this scale use our summary payout feature, which groups transactions and simplifies reconciliation.
During troubleshooting, we identified and corrected an issue involving an additional line item that could contribute to reconciliation discrepancies. We also recommended alternative solutions that are better suited for businesses requiring detailed order-level inventory management and individual order syncing.
Because we were unable to provide a solution that aligned with the customer's preferred workflow, we felt it was best to part ways and issued a refund for the most recent month of service.
We strive to be transparent about what our platform is designed to support and will continue improving our software based on customer feedback.
We have been with Connex since 2018. I am a bookkeeper and have had to navigate the automation of Shopify order entry into Quickbooks by the seat of my pants. I couldn't have done it without Joseph and the team at Connex. They held my hand upon initial implementation and they have continued to provide excellent service over the last seven years. I recommend this integration and the team at Connex.
I can't say enough great things about Joe, the owner of Connex for QuickBooks. He has been absolutely instrumental in helping us integrate Shopify, our eCommerce platform, with QuickBooks Desktop for our business, Save Rite Medical. Joe's expertise and dedication to providing seamless solutions made the entire process smooth and stress-free.
Not only was he quick to address our needs, but he also went above and beyond to ensure that the integration was optimized for our workflow. Thanks to his help, we now have a streamlined system that saves us time and eliminates manual errors. If you're looking for a reliable and knowledgeable partner to handle your QuickBooks integrations, I highly recommend Joe and Connex for QuickBooks. Thank you, Joe, for your outstanding service!
I find Connex very responsive and very helpful in their support to their clients. I am always met with understanding of my issue and knowledge of my issues at all levels. I am glad to be with them in helping me move my information.
Have been using this app for several years and it work great. Joe is always helpful.
Connex is a good service and make things much easier for us. Any time we are having an issue it seems to be resolved fairly quickly and if not, Joe jumps right in to help. It's nice to know the owner isn't afraid to still help out when needed. Thanks!
Connex makes integration into QuickBooks simple and easy. Does what we need. Joe and Chanelle are great to work with.
Recently had a crash in our system resulting in data not coming over. Joe was diligent in helping resolve our problems. We are at a transition point in the growth of our company and its great to have this kind of support!
Connex has gone downhill recently. The support is terrible, you'll wait days in between responses trying to solve sync issues. Their website is slow and buggy. I've been a customer for years, no more. Save yourself aggravation and avoid Connex.
Thank you for your feedback. Our site had some downtime issues in April of 2025. We are sorry for the inconvenience to your account. Since then, we have made improvements to our communication with customers, increasing our hardware, and updating our code to improve performance. We have implemented status page, which will send mass emails when our site goes offline.
This app is a must-have for transferring data between Shopify and Quickbooks Enterprise. It's incredibly flexible in terms of allowing mappings between the two. Above all, the customer service has been incredibly helpful and fast.
